Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr+ 2023 256GB (Unlocked) - Infinite Black
Average customer rating
4.2
(148 Reviews)
Rating breakdown 148 reviews
5 Stars
91
4 Stars
24
3 Stars
13
2 Stars
8
1 Star
12
81%of customers recommend this product.
(
89 out of
110)
Customer Reviews for Motorola - Refurbished Excellent - razr+ 2023 256GB (Unlocked) - Infinite Black
Customer Rating
5
Incredible choice
on March 27, 2024
Posted by: MannyM
from Texas
It’s incredible to know that out of all of the normals that you see in the world you stand out because you have a Motorola razor and are able to conserve your battery life and still have better screen resolution and refresh rate than all of the other competitors. thank you so much for making me be a bold choice.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 28, 2024
That's amazing to hear, MannyM. We're thrilled that the Moto Razr is making you stand out with its impressive battery life, screen resolution, and refresh rate. Thanks for choosing us and embracing the bold choice! Enjoy every moment with your standout phone! If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Front display better than samsung
on March 16, 2025
Posted by: W.T.hale
I am writing this from the front screen, cool right? I guess it is a benefit in being able to use the small display, no difference than a big display and that works great if the hinges on the phone loosen up so bad that it starts coming apart in your screen cracks because the hinges are no longer keeping the screen in place. Why would this happen? Well, if you don’t close the phone exactly like a very careful person. Then chances are you may be bias and close it on one side versus the other in which case it will slowly start coming apart. If that’s not a worry to you, go ahead but otherwise don’t waste your money on the phone the last thing you would want is to have a phone that you have to worry about whether or not you’re getting close to flipping it too much to where it will stop working because there’s no kind of maintenance you could do for it. it’s just gonna break eventually. Why do I say it’s better than Samsung because Samsung front display only allows you to use widgets and if there isn’t one available, then you can’t use it on the outer display now rather not their hinges better I don’t know. Would I ever wanna pay for a phone, knowing that it may only last Two years if that because of a hinge issue I don’t think that’s a good risk to take. I mentioned this happen right outside of a year for the warranty. I don’t know who breaks the phone through regular use within two years, but I hope to have a phone that can last longer.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 19, 2025
Thank you for sharing your feedback, W.T.hale. We’re glad to hear that you’re enjoying the front display and its versatility. We’re sorry to hear about your concerns with the hinge. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please check the email that we sent you so we can discuss this matter further. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
AWESOMENESS
on August 13, 2025
Posted by: morticiascastle
ABSOLUTELY LOVE LOVE LOVE MY NEW RAZR PLUS 2023! SOOOOO HAPPY WITH MY PURCHASE, THANK YOU MOTOROLA!! XOXO
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 13, 2025
Wow, thank you for such an amazing review, Morticiascastle. It’s wonderful to hear how much you love your new Razr Plus 2023! Your excitement shines through, and it’s great that you’re so happy with your purchase. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Love the external screen
on September 3, 2023
Posted by: TiaM
from Albany, NY
I've had this phone for maybe 10 weeks. This is my 2nd flip phone; the 1st one was a Samsung Flip 4. The Razr+ has an external screen that is truly functional. You can send messages, access your music & podcasts apps, read and answer emails, etc. The camera takes better pictures than I expected after reading some reviews. So far the battery has been great. The phone fits in my pocket, which is why I love the flips. What I don't like is the way Google handles photos and messages, but that's a Google issue. Google could learn a couple of things from the way Samsung handles these things.
I would recommend this to a friend!
Response from motorola.comBy Ythan, Motorola Customer Care, September 4, 2023
Hi TiaM, thank you for taking the time to share this wonderful experience of yours. We're glad you chose Motorola Mobility. Feel free to follow us on our official community page at https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en
Written by a customer while visiting motorola.com
Customer Rating
5
BETTER THAN THE PRIOR VERSION!!!!
on January 26, 2024
Posted by: BRADLEY
I LOVE THIS RAZR! THE FRONT SCREEN ALLOWS ME TO SEE ALL MY NOTIFICATIONS WITHOUT OPENING THE PHONE. THE INTERNAL SCREEN IS FLAWLESS!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, January 26, 2024
Thank you so much for sharing your enthusiasm, BRADLEY. We're thrilled to hear that you love your Razr, especially the convenience of the front screen for notifications and the flawless performance of the internal screen. Your positive feedback means a lot to us! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Really Wanted to Love
on November 21, 2023
Posted by: atouchofhealth
from Midland, MI
I have the Moto Razr 5 g and was so excited for the new one to come out. The Moto 5g had been a beast as it has been dropped (had a case on) and everything still works. I like the location of the fingerprint sensor, that it has a power on button and size. The only negative, if I had one, would be the internal screen but still no issues with it.
I was so excited for the Razr+ until I got it. The sound was horrible when playing videos or talking on speaker phone. The sound was tinny with no depth. I didn't like the location of the fingerprint sensor as it went from the back of the phone to the side.
I did like the external screen and internal screen.
Needless to say, I didn't like it enough to justify the cost of keeping it and still use the Moto Razr 5g. Don't be like Samsung, you do you Moto. Hopefully Moto will come out with another version as I really do enjoy the Razr.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, November 21, 2023
Hi Atouchofhealth, Thank you for purchasing this phone and for sharing your feedback with us. This is something we want to take a look at and we'd like to know more details. Please check the email we sent you and reply at your earliest convenience. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
2
Inner screen broke after two weeks from normal use
on July 30, 2023
Posted by: Tim326
from Naples, FL
Unfortunately, even with being gentle, the hinge-to-screen attachment point must have broken behind the screen after a couple weeks, because first the top half of the screen stopped accepting touches, then a de-pixelated black bar appeared in the middle of the screen, then a colored vertical line (a few pixels wide) appeared on the top half of the screen on the left side, and finally the bottom half of the screen (the part that accepted touches) started flashing brighter and darker randomly. This made the phone unusable on the main screen. Luckily, I can operate any app on the outer screen with no problem until the replacement unit arrives. Don’t buy just the phone, buy the protection plan, that covers 3 qualifying replacements. I hope my next 1-3 Razr+ phones (if I need to replace that many times) last over the next couple years before I buy a new phone!
If you never have issues like this, this will be the perfect phone, and I still think that despite these issues!
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, August 1, 2023
Hi Tim326, We appreciate you reaching out to us and for taking the time to share your replacement/repair journey. We're so sorry that your experience did not match your expectations, we'll relay your feedback to the team. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
1
problems from the beggining
on April 24, 2024
Posted by: ARW Machine
from Hartwell, Georgia
I had the phone 2 weeks and the screen shifted leaving a very bright white line down the right side. Motorola fixed it but the day I got it back the external screen had a scratch and later that night turned into cracks. Now my internal screen protector installed by motorola is letting trash behind it and I get black dots on my screen. I would not recommend this phone to anyone!
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, April 25, 2024
Hi ARW, We're sorry to hear about the concerns you've been experiencing with your Moto Razr phone. As we stand behind our products, we would like to have the opportunity to investigate your feedback. Please check the email that we have sent you so we can further discuss this matter. Thank you.
Written by a customer while visiting motorola.com