Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr+ 2023 256GB (Unlocked) - Infinite Black
Average customer rating
4.2
(148 Reviews)
Rating breakdown 148 reviews
5 Stars
91
4 Stars
24
3 Stars
13
2 Stars
8
1 Star
12
81%of customers recommend this product.
(
89 out of
110)
Customer Reviews for Motorola - Refurbished Excellent - razr+ 2023 256GB (Unlocked) - Infinite Black
Customer Rating
5
Love this phone, great features,
on October 13, 2024
Posted by: Arturtle37
from California
I've always been a fan of Motorola phones, specially the flip ones, and now with the double screen makes it even better.
I love how you can answer messages without having to open up for a full screen
I love how you can answer messages without having to open up for a full screen
Response from motorola.comBy Carlos, Motorola Customer Care, October 14, 2024
Thank you for your feedback, Arturtle37. We appreciate your response, and we are happy that you love the feature of your external screen. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en
Written by a customer while visiting motorola.com
Customer Rating
3
nice phone. crummy screen setup
on December 31, 2024
Posted by: d990
from Beaumont, Tx
My second 2023. If the main screen breaks again, I will not buy another.
Response from motorola.comBy Mitch, Motorola Customer Care, January 2, 2025
Hi D990, Thank you for sharing your experience with us. We understand your frustration regarding the screen durability of your phone. While we do not cover physical damage, you may consider getting it repaired for a fee. You can find your repair options on this link: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair. Let us know if you run into any problems or have any questions. We'll be here to help however we can.
Written by a customer while visiting motorola.com
Customer Rating
2
Bad updates!!!!
on April 18, 2025
Posted by: LEAVEMYSETTING
from Minnesota
I have had my Razr+ since August and it is one of my favorite phones to day. The Moto android software is also pretty good. I would have given this a five but I just did an update and Motorola decided to change some of my settings. Where do you think you get the right to change the setting on a device I own, I paid you for this and it is mine. DO NOT CHANGE PEOPLES SETTING!!! If Ford decided to change the setting on my car or if my home biulder decided they could come back and change the construction of my house I would be pressing changes so why do you think you can do it???? Because you think you can get away with it? These days the only thing you companies listen to is these reviews so here's a 1 that would be a 5 if you didn't do this.
Response from motorola.comBy Mitch, Motorola Customer Care, April 21, 2025
Hi LEAVEMYSETTING, Thank you for sharing your feedback, and we're sorry to hear about your frustration after the recent update. We appreciate your loyalty. We understand how upsetting it can be when settings change unexpectedly, especially on a device that you’ve made your own. Our goal with updates is always to enhance performance, improve security, and provide a better overall experience. We'll relay your feedback to the team. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
5
What's not to like
on July 31, 2023
Posted by: Saber
from Vegas NV
I was the 1st one in my area to get my motto Razor. I immediately found out that it was a head turner and everyone wanted to know everything about it. I've had it for a couple of weeks and I find it to be extremely informative and intuitive. It does everything for me before I can get to it myself.
The size is perfect. Fits in the palm of my hand. I can access everything without having to open the phone. Everything is available on the front screen. The finger sensor is on the side button. I really like having it there. The camera is awesome. Coming and going the pictures are great and stable.
I am really enjoying this phone. I recommend it to anyone who wants a small stylish, sexy, smart phone that fits in the palm of your hand.
The size is perfect. Fits in the palm of my hand. I can access everything without having to open the phone. Everything is available on the front screen. The finger sensor is on the side button. I really like having it there. The camera is awesome. Coming and going the pictures are great and stable.
I am really enjoying this phone. I recommend it to anyone who wants a small stylish, sexy, smart phone that fits in the palm of your hand.
God's love and blessings. Mark Anthony.
I would recommend this to a friend!
Response from motorola.comBy Ythan, Motorola Customer Care, July 31, 2023
Hi Saber, your positive feedback means a lot to us. It only proves how satisfied you were with your recent purchase. You may follow us on our official community page at https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en
Written by a customer while visiting motorola.com
Customer Rating
5
Holy cow I love this phone.
on December 26, 2023
Posted by: Damo
from Jacksonville FL
Excellent phone. My only complaint is sometimes the Bluetooth connection skips uncontrollably until you turn bluetooth off and on. Other than that. It's perfect.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 28, 2023
Hi Damo, We appreciate you taking the time to give us very positive feedback and we're happy that you love the phone. If you're interested, we'd like to hear your story and share it with other Razr users here: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great Features and a Great Phone
on March 17, 2024
Posted by: Grady
from Hendersonville , NC
I ordered this a few weeks ago and love the fact you can use the phone without opening the phone and I am also able to use all of my apps just using the front cover screen.
Response from motorola.comBy Mitch, Motorola Customer Care, March 18, 2024
Thank you so much for your wonderful review, Grady. We're thrilled to hear that you're enjoying your new phone and its innovative features. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Compact and full of features!
on June 25, 2024
Posted by: Tim18
from Rhode Island
So far I am very impressed with this phone. More reasonably priced than competitors, packed full of features. The "crease" is barely noticeable and the exterior screen is very useable!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 25, 2024
Hi Tim18, Thank you for sharing your positive experience with us regarding your new phone. We're delighted to hear that you are impressed with its performance, features, and overall design, including the "crease" and the usability of the exterior screen. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
4
So far I'm happy
on August 9, 2023
Posted by: CarS
from Syracuse, NY
I bought this to replace a Google Pixel 6 Pro that I was VERY unhappy with for several reasons but one main reason was the lack of facial identification. The Motorola Razr+ 2023 has a responsive facial identification AND fingerprint sensor. I can't tell you how much I love, love, love not having to enter a pin every freaking time I want to use my phone. I don't fold my phone very often mainly because I've never had that feature so I'm just used to having it open all the time. However, when I do fold it, it's a nice feature and I love the compactness to it. My only complaint is that the battery drains if I use the phone a lot during the day. I don't even use it half as much as a young adult, considering that most of their life is spent on their cellphones, so I'm not sure this phone would be practical for them unless they're willing to charge it a couple of times a day. At least it charges up fast. The camera is good and takes really nice pics too. Overall, I'm happy with the product.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 9, 2023
Thank you for the positive feedback, CarS. We're delighted to hear that you're happy with your purchase. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
Written by a customer while visiting motorola.com