Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr+ 2023 256GB (Unlocked) - Infinite Black
Average customer rating
4.2
(148 Reviews)
Rating breakdown 148 reviews
5 Stars
91
4 Stars
24
3 Stars
13
2 Stars
8
1 Star
12
81%of customers recommend this product.
(
89 out of
110)
Customer Reviews for Motorola - Refurbished Excellent - razr+ 2023 256GB (Unlocked) - Infinite Black
Customer Rating
2
Not a phone I’d recommend
on May 11, 2025
Posted by: Dennis_M
I bought this phone when it first came out. I love the size and flexibility. Around the year mark, a crease started appearing at the fold. A few months ago, a green vertical line appeared on the main screen. Then a larger white vertical line and then another. I have five lines down my primary screen. The small screen works well. It’s keeping the phone quasi functional. The battery life is a okay. It could make it through the day. Strangely, I love the phone, but I wouldn’t recommend it.
Response from motorola.comBy Mitch, Motorola Customer Care, May 12, 2025
Thank you for sharing your experience with us, Dennis_M. We appreciate your honesty and the time you took to provide this detailed feedback. We're sorry to hear about the problems you've encountered with the main screen. We’d like to look into this further and see how we can help. Please do check the email that we have sent, and we'll be happy to assist you from there.
Written by a customer while visiting motorola.com
Customer Rating
2
Missing some basics
on August 14, 2023
Posted by: swweb
Not having AOD is an embarrassment
Not working well with Motorola MA1 dongle is a lost customer
Not working well with Motorola MA1 dongle is a lost customer
Response from motorola.comBy Mitch, Motorola Customer Care, August 14, 2023
Thank you for purchasing this phone, Swweb. We appreciate you taking the time to give us feedback, we'll relay your message to the team. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Bad phone
on July 30, 2024
Posted by: M. Mendez
from Tx
I have been buying Motorola phones for many years but this model is the worst, please don't buy it. Support is bad and Price worthless 😞 big 🤢🤢🤢🤢 for Razr+ 2023
Response from motorola.comBy Mitch, Motorola Customer Care, July 31, 2024
Thank you for sharing your feedback with us, M. Mendez. We're sorry to hear about your dissatisfaction with the Razr+ 2023 and the support you’ve received. This is something we want to take a look at. We stand by our phones. We'd like to know more details. Please check the email we sent you and reply at your earliest convenience.
Written by a customer while visiting motorola.com
Customer Rating
1
Hanging problem
on March 7, 2024
Posted by: Ndjdjdjdjsjjyjyjsjsnsnanm
from Missouri
Please Don't buy
I had a lot of expectations on this
I had a lot of expectations on this
I would recommend this to a friend!
Response from motorola.comBy Ythan, Motorola Customer Care, March 8, 2024
Hi Ndjdjdjdjsjjyjyjsjsnsnanm, we are sorry to hear that you had a less than satisfactory experience with our phones. Please know that we stand by our products and we want to make things right. Kindly check the email that we have sent and we'll be there to assist you.
Written by a customer while visiting motorola.com
Customer Rating
5
Great Phone
on March 15, 2025
Posted by: Dcollinsworth
from Choudrant, La
I bought this phone a month ago and boy it was a great buy!! I love it!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 18, 2025
Thank you for your fantastic review, Dcollinsworth. We're thrilled to hear you're loving your new phone. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
4
yup
on March 5, 2024
Posted by: ERByrwtuuhe6ojfeth
luv itt bgftjhfsrhhcsrujbdruhdsyjbddujcstujbstujbdwyjvstujvdghg43
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 6, 2024
Thank you for purchasing this phone, ERByrwtuuhe6ojfeth. We're glad that you gave us 4 stars. If you ever need help, give us a holler or reach out to our online community: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Love the flip phone, and design and features.
on March 26, 2024
Posted by: Karin
from Las Vegas Nevada
My husband bought the plus z plus and bought the second one for himself but just wasn't the plus.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 26, 2024
Thank you for purchasing this phone and for your positive feedback, Karin
. We’re so grateful for the trust you’ve placed in us. If you're interested, we'd like to hear your story and share it with other Moto Razr users here: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
. We’re so grateful for the trust you’ve placed in us. If you're interested, we'd like to hear your story and share it with other Moto Razr users here: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Great small and big phone
on February 26, 2025
Posted by: Avif
from Miami fl
Fast processor great pictures .... beats most of my friends Galaxy's and iPhone in picture quality and memory and function. bigger screen when unfiliped
No, I would not recommend this to a friend.
Response from motorola.comBy Carlos, Motorola Customer Care, February 28, 2025
Hi Avif, We appreciate your feedback. It’s amazing that you love your phone and enjoy the camera features, especially compared to your friend's picture quality, memory storage, and functionality. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en
Written by a customer while visiting motorola.com