Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr+ 2023 256GB (Unlocked) - Infinite Black
Average customer rating
4.2
(148 Reviews)
Rating breakdown 148 reviews
5 Stars
91
4 Stars
24
3 Stars
13
2 Stars
8
1 Star
12
81%of customers recommend this product.
(
89 out of
110)
Customer Reviews for Motorola - Refurbished Excellent - razr+ 2023 256GB (Unlocked) - Infinite Black
Customer Rating
4
Good
on April 9, 2024
Posted by: Eyes70
from Rhode Island
Great phone be better if it came with earphones for free as much as phone is I hate the pops up I tried every to get rid of them but all in all good phone
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, April 9, 2024
Hi Eyes70, We're glad to hear you're enjoying your phone overall. We understand your point about the earphones, we'll relay your feedback to the team. We would like to have the opportunity to investigate your pop-up concern. Please check the email that we have sent you so we can further discuss this matter. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
2
Meh..
on March 25, 2024
Posted by: Glennpr09
Phone back cover is slick, can't find a decent phone case. Returned 3 of them 3 weeks ago and I am still waiting on return credits for 2 of them. Just as happy with my 2021 edge. Probably won't purchase another Motorola phone because of the hassle returning them has been, and I returned them 10 days after purchase.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 26, 2024
Hi Glennpr09, We're sorry to hear about the trouble you've had with finding a suitable phone case and the delay in return credits for your recent purchases. As I have checked, your refund concern has already been coordinated and handled by our higher support group. The following Reference Number 240314-007588 has been assigned to you.
Written by a customer while visiting motorola.com
Customer Rating
5
Best phone I ever owned
on November 15, 2024
Posted by: JG13
from Chicago
Always been a fan of the RAZR but this might be the best RAZR yet
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, November 18, 2024
Thank you for your kind words, JG13. We're so glad to hear you're enjoying the latest Moto Razr. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Not the greatest
on September 11, 2023
Posted by: Sunshine2022
from Mid Central Wi
Very disappointed in this phone. Says there is a fingerprint reader, can't find it anywhere. 🙄 I had seen in another review they couldn't either but ignored it. Not real fond of the exterior screen either. Royal pain to use it. Battery life is HORRIBLE
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, September 11, 2023
Thank you for sending us 3 stars, Sunshine2022. We appreciate you taking the time to share your feedback with us. Moto Razr Plus 2023 phone has a side fingerprint reader. You can check this link for further information using the fingerprint here: https://en-us.support.motorola.com/app/answers/detail/a_id/174698/~/fingerprint-security---motorola-razr%2B-%282023%29. We had also sent you an email to help you further with your phone's battery concern. Thank you.
Response from motorola.comBy Ythan, Motorola Customer Care, September 11, 2023
We're sorry that your experience didn't meet your expectations about your recent purchase Sunshine2022. As we stand behind our Motorola products, we would like to have the opportunity to investigate your feedback further. Please check the email that we have sent you so we can further discuss this matter. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
1
Where are the accessories??
on July 13, 2023
Posted by: Mark L.
from Orange County, CA
Excited to open the box.
I guess Motorola forgot to INCLUDE...
1) Charging cable and 2-prong plug
2) Data cable to transfer iOS apps to Android apps (a great feature)
Specialized cable for the data transfer (iOS to USB-C) - had to search the web.
Nonetheless, come on Motorola! If I am going to pay top dollar for your TOP phone, include the cables required.
Sorry, I remain with the fruit because of this oversight.
Phone has been returned.
I guess Motorola forgot to INCLUDE...
1) Charging cable and 2-prong plug
2) Data cable to transfer iOS apps to Android apps (a great feature)
Specialized cable for the data transfer (iOS to USB-C) - had to search the web.
Nonetheless, come on Motorola! If I am going to pay top dollar for your TOP phone, include the cables required.
Sorry, I remain with the fruit because of this oversight.
Phone has been returned.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, July 14, 2023
Thank you for taking the time to share your feedback, Mark. We're sorry to hear that you didn't receive the USB Type-C cable and you had to return the phone. We'll relay your feedback to the team. If you need any assistance, please do not hesitate to reach out and we'll be happy to assist you.
Written by a customer while visiting motorola.com
Customer Rating
1
Dislike phone would like to send back
on July 20, 2023
Posted by: Bon26
from Az
I dislike this phone. Wish I could send it back. You can already see the line from folding it
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, July 20, 2023
Thank you for reaching out and letting us know about your phone situation, Bon26. We'd like to know more details about what happened and get this sorted out. Please check the email that we have sent you so we can further discuss this matter. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
4
Love flip side and the apps you can added
on July 28, 2023
Posted by: Rosa Iris
from Newark NJ
I love the size when you close it and we you open it
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, July 31, 2023
Hi Rosa, We appreciate you taking the time to give us very positive feedback and we're happy that you love the phone. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Great foldable phone!
on July 29, 2023
Posted by: Eric21
from Colorado
I had a Samsung flip 3, I like how compact it was because I work a job where I am always on the go. It fit my lifestyle, but like all Samsung products it had a lot of issues and was pretty useless as soon as the next model became available. Motorola has made solid product my whole life and this is no exception. Finally a useable front screen! I don't notice the crease especially compared to the flips. Everything works good and it feels more solid in my hand. Would recommend to anyone, with my only issue being Bluetooth connectivity as it is a little wonky from time to time.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 1, 2023
We appreciate the recommendation, Eric21. Thank you for the review and for taking the time to share your positive feedback. If you ever need help, give us a holler or reach out to our online community: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
Written by a customer while visiting motorola.com