Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr+ 2023 256GB (Unlocked) - Infinite Black
Average customer rating
4.2
(148 Reviews)
Rating breakdown 148 reviews
5 Stars
91
4 Stars
24
3 Stars
13
2 Stars
8
1 Star
12
81%of customers recommend this product.
(
89 out of
110)
Customer Reviews for Motorola - Refurbished Excellent - razr+ 2023 256GB (Unlocked) - Infinite Black
Customer Rating
5
MOTOROLA RAZR 2023
on July 14, 2025
Posted by: AMG7SWEETS
LOVE MY PHONE, WORKS GREAT. I HOPE SOME DAY TO BE ABLE TO PURCHASE THE NEWEST ONE. I HAVE THE VERY HAPPY🩷
Response from motorola.comBy Mitch, Motorola Customer Care, July 14, 2025
Hi AMG7SWEETS, Thank you so much for the love! We're thrilled to hear that you're happy with your phone and that it's working great for you. It means a lot to have you as part of the Motorola family, and we’ll be here whenever you're ready for your next upgrade! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Not the same, sadly
on August 3, 2023
Posted by: L.S. Demme
from Naples, Fl
I loved my previous version of the Razr. I had the latest one until this new 2023 version came out recently. My two year old Razr had an issue with the camera and it was necessary to purchase a new phone, since no one actually works on the Razr version except for sending it back to the factory.
The 2023 version is nothing more than a copy of the Galaxy flip.
The new 2023 doesn't have the same sleek look with the tapered front , or top half, of the device. It is simply like folding up a box. No style at all. The camera is much better, but the previous version camera was about the worst on the market.
As far as performance goes it is nothing spectacular. I am not a technical guy, but this just seems like there was very little improvement from the previous version. The appeal of the previous was its unique styling. Sadly the geniuses in the design department took away its best feature. Style!
The old version felt sleek and futuristic. This new 2023 version feels clunky and looks boxy. If I had a choice I would have loved to keep the previous Razr version.
I would not recommend this device. It is no longer anything special.
Response from motorola.comBy Mitch, Motorola Customer Care, August 3, 2023
We’re so sorry that your experience did not match your expectations, L.S. Demme. We appreciate the time sharing your positive feedback and observation about our product, we'll forward your thoughts to the appropriate team. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Greatest phone I've ever had
on July 16, 2023
Posted by: JonBFree
from Cleveland
I had the Razr 5G and I liked it. It had a few quirks that I wasn't crazy about but it folded in half and worked well enough. This Razr+, on the other hand, is a dream come true. It is as close to perfect as they could have gotten. Motorola hit a bullseye and I thank them for it. And it folds in half.
Response from motorola.comBy Ythan, Motorola Customer Care, July 17, 2023
Hi JonBFree, thank you for taking the time to share this positive feedback of yours. We're happy to know that you were satisfied with your recent purchase. You may follow us on our official community page at https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en
Written by a customer while visiting motorola.com
Customer Rating
4
Excellent phone with minor drawbacks
on July 11, 2023
Posted by: Covid-19
from Florida
The new RAZR+ is an excellent phone! With a few drawbacks... First and most importantly, the battery life isn't great. I sometimes don't even make it through one full day. Also, the software seems dated, like your using a phone from 2014, it's weird.. but for the price you can't beat the value! It works flawlessly, has a very minimal crease, a nice bright screen and decent cameras (not great). With some minor improvements this could be the go to flip device!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, July 11, 2023
Thank you for sharing your feedback and for purchasing this phone, Covid-19. Glad that you gave us 4 stars. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Very nice foldable phone.
on July 29, 2023
Posted by: Julio G
from Maryland
I bought this phone about a month ago. I'm on Google Fi wireless so it should work just fine but for some reason it keeps losing connection to my internet from time to time. The signal bar looks all full strength but the exclamation mark appears and I have no data until I switch it off and then on. I didn't had any issues with my S22 ultra so it's definitely the phone. Also battery life it's ok not great I'd you do a lot of switching apps. But overall is a solid phone.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 1, 2023
Thank you for purchasing this phone and for sharing your feedback with us, Julio. This is something we want to take a look at. We stand by our phones. We'd like to know more details. Please check the email we sent you and reply at your earliest convenience.
Written by a customer while visiting motorola.com
Customer Rating
1
Hinges are trash. Don't buy!
on January 3, 2024
Posted by: Dntbuy
from Or,Or
I'm going on my third device in 6 months. The phones are trash along with the customer service.
Response from motorola.comBy Mitch, Motorola Customer Care, January 4, 2024
Hi Dntbuy, We appreciate your time to report this to us and we're very sorry for the inconvenience this may have caused you. This is not the experience that we wanted you to have with us. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please check the email we sent you so we can further discuss this matter. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Highly recommend
on October 30, 2023
Posted by: Lionheart
from NY
I have always owned a Motorola phone but I love my new razor and I get a lot of compliments.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 31, 2023
Hi Lionheart, Thank you for choosing us and for giving us a very positive rating. We appreciate the recommendation. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great features love 5he compact size
on July 21, 2023
Posted by: Anonymous
from Healdsburg CA
I bought this a month ago and I finally got dialed in after a few days . I really like this phone and all the features. It is nice to have such a compact phone to carry around. The battery life could be much better but it will last the day and if needed it charges up full within 30 to 40 minutes in super charge
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, July 21, 2023
Thank you for taking the time to share your positive feedback, Aaron. We're glad that you appreciate the phone's features. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
Written by a customer while visiting motorola.com