Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr+ 2023 256GB (Unlocked) - Infinite Black
Average customer rating
4.2
(148 Reviews)
Rating breakdown 148 reviews
5 Stars
91
4 Stars
24
3 Stars
13
2 Stars
8
1 Star
12
81%of customers recommend this product.
(
89 out of
110)
Customer Reviews for Motorola - Refurbished Excellent - razr+ 2023 256GB (Unlocked) - Infinite Black
Customer Rating
1
Not impressed
on October 31, 2023
Posted by: Sjcnshsbsb
from Wv
Cool looking phone and fun to use but that's it. Not even close to a competitor for the s23. My speaker never works so I can't talk to people without being on speaker phone says it's a common problem with these only solution is to restart your phone. I have lots of issues. If you want a phone you have to charge 5 times a day this is the phone for you
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, October 31, 2023
Hi Sjcnshsbsb, We appreciate your time to report this to us and we're very sorry for the inconvenience this may have caused you. We stand by our phones and we'd like to know more details. Please check the email that we have sent you so we can further discuss this matter. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
my best phone ever
on September 17, 2023
Posted by: Johnioannou
from Rockville Centre, NY
Folds up nicely to fit in my pocket. Both screens are great
I would recommend this to a friend!
Response from motorola.comBy Ythan, Motorola Customer Care, September 18, 2023
We appreciate you taking the time to share this wonderful experience with us Johnioannou. Thank you for choosing Motorola Mobility and for putting your trust in us. You may follow us on our official community page at https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en
Written by a customer while visiting motorola.com
Customer Rating
3
Terrible camera, everything else is solid
on July 19, 2023
Posted by: Tommyh
from Texas
I bought this about 3 weeks ago and I couldn't take the fact that the camera was so poor. I knew it wasn't going to be as good as an S23 or pixel but I figured a phone that focused heavily on using the small screen to preview photos would be a little better than what i experienced. I got rid of the phone and got a pixel 7 pro.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, July 20, 2023
Hi Tommyh, We're sorry to hear you're not happy with the phone's camera and we appreciate you sharing your experience and observation using our phone, we'll relay your feedback to the team. Hope you can give us another chance in the future. Thank you for posting and we do appreciate your time.
Written by a customer while visiting motorola.com
Customer Rating
5
A beautiful magenta phone that performs great!
on July 26, 2023
Posted by: Phylzer
from Chicago
This is my first foldable, it's a huge improvement in my overall phone experience. For its size, it takes great pictures and video, image stabilizing is good. Build quality is solid, though I do wish the hinge wasn't quite as stiff when first opening to full screen, as I need to use both hands so I won't risk dropping it. So many more unique features also work great and too numerous to list here. Overall, I'm very happy with my RAZR plus!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, July 26, 2023
Thank you so much for the superb feedback, Phylzer. We are pleased to have you as a part of the Motorola family and we're happy to hear that you're having fun with your new phone. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Elegant look
on September 23, 2023
Posted by: Sham
from Michigan
I was scared to buy a fold phone, but this razer elegant look and small size made me buy it
Response from motorola.comBy Mitch, Motorola Customer Care, September 25, 2023
Thanks for purchasing this phone and for sharing your feedback, Sham. We’re so grateful for the trust you’ve placed in us. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
3
No charger with the phone.
on October 9, 2023
Posted by: Susana
from Satellite Beach, Florida
I am happy with the phone, but very disappointed that the phone did NOT come with a charger.
No, I would not recommend this to a friend.
Response from motorola.comBy Ythan, Motorola Customer Care, October 9, 2023
We're sorry that your experience didn't meet your expectations Susana. We stand by our phones and we'd like to look into this deeper. Kindly check the email that we have sent and we'll be there to assist you.
Written by a customer while visiting motorola.com
Customer Rating
4
JUST LIKE MY OTHER PHONE BUT SMALLER!
on November 5, 2023
Posted by: TJR1
from ST. PAUL, MINNESOTA
I WAS HESITANT ABOTUT A FLIP, BUT GLAD I WENT WITH IT. WORKS JUST LIKE A CONVENTIONAL SIZED PHONE, BUT THE FLIP MAKES IT EASIER TO KEEP STORED.
I would recommend this to a friend!
Response from motorola.comBy Ythan, Motorola Customer Care, November 6, 2023
We appreciate you taking the time to share this experience with us and for having one of our Motorola devices TJR1. feel free to follow us on our official community page at https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en
Written by a customer while visiting motorola.com
Customer Rating
5
Front screen is a game changer!
on July 13, 2023
Posted by: Urcij
from New Jersey
So glad I jumped on the pre order and got this phone. Coming from a z flip 4, z fold 3, surface duo 2, and Pixel 7 Pro, this phone does not disappoint. The front screen is definitely a game changer and not a gimmick. You can do pretty much everything from the front screen. I'm constantly checking work emails, regular emails, texting. I can even change the temperature of my hot tub from the front screen. The phone is fast and snappy. It was very easy to set up. It pretty much uses the same stock Android that the pixel 7 pro uses. It has all the gestures that Motorola always has. It's currently my daily driver, and will be for some time. Definitely, take the leap of faith and jump on this phone. You will not be disappointed.
I would recommend this to a friend!
Response from motorola.comBy Belle, Motorola Customer Care, July 13, 2023
Thank you for posting your positive feedback, Urcij. We are so happy to see that you are pleased with the features of the Moto Razr+ 2023 phone and that you are satisfied with your purchase. If you like, you can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en
Written by a customer while visiting motorola.com