Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr+ 2023 256GB (Unlocked) - Infinite Black
Average customer rating
4.2
(148 Reviews)
Rating breakdown 148 reviews
5 Stars
91
4 Stars
24
3 Stars
13
2 Stars
8
1 Star
12
81%of customers recommend this product.
(
89 out of
110)
Customer Reviews for Motorola - Refurbished Excellent - razr+ 2023 256GB (Unlocked) - Infinite Black
Customer Rating
1
Room for improvement
on August 5, 2023
Posted by: Irenita
from San Francisco, CA
I decided to pre order the new Razr 2023 thinking it had done a better job since the last one came out 2019. After waiting for another week for it to arrive since I ordered the flaming red, I thought wow this is awesome. Coming from Samsung Flip 3 5G, i was hoping battery life, camera and overall functions of the phone would blow me away. Nope the phone would get hot, would reboot several times a day as well as take pics in the holster as I am walking. Each time I would open the phone, the hinge started to make noise and knew that was a known issue in the 2019 model. Then the lower volume button would get stuck. I contacted Motorola and pleaded with them to take the phone back as this is not acceptable and cannot entertain a phone operating like this. Motorola still needs to iron out the kinks before praising it as the "next best thing".
Response from motorola.comBy Ythan, Motorola Customer Care, August 7, 2023
Hi Irenita, we are sorry that your experience did not match your expectations. As we stand behind our Motorola products, we would like to have the opportunity to investigate your feedback further. Please check the email that we have sent you so we can further discuss this matter. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
4
Best flip phone I have had.
on July 16, 2024
Posted by: Mmcp2002
from Atlanta GA
I bought this phone 3 weeks ago, and it is so much better than the Samsung z flip 4. The only down side to the phone is the battery life. The concept is great, and works great. Love the phone, hate that the battery life is only about 12 hrs.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, July 16, 2024
Hi Mmcp2002, Thank you for your feedback on your recent purchase. We're delighted to hear that you find it to be the best flip phone you've had. Regarding the battery life concern, we understand its importance for your overall satisfaction with the phone and we apologize for any inconvenience caused by the shorter battery life you've experienced, approximately 12 hours. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please check the email that we have sent you so we can further discuss this matter. Thank you!
Written by a customer while visiting motorola.com
Customer Rating
5
Always receive compliments on my phone.
on December 6, 2023
Posted by: C. J.
from Florida, usa
I have had the phone since June. I will definitely purchase another one. I was a little skeptical about durability at first, but the phone has proven to be very tough. Love everything about the phone.
Response from motorola.comBy Mitch, Motorola Customer Care, December 6, 2023
Hi C. J., We're glad to see that you are enjoying your phone and everything works for you. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
5
perfection
on September 7, 2023
Posted by: RCN 801
from Louisiana
I been a Motorola user since 1980's as being a law enforcement officer, now retired. I remember the foot long tac radio I carried on my gun belt, to the smaller radio version when I retired. I have had the first Razr, the 2020 Razr, and now the 2023 Razr. So many depend on Motorola DAILY for communication, protection, and life saving situation. I should be a stock holder, my only regret.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 7, 2023
Thank you for patronizing our product and for being a loyal customer, RCN. We appreciate you taking the time to give us feedback. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone
on August 24, 2023
Posted by: Heath
from Grand Junction, CO
Love this phone so far. Had it for a month and a half.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 24, 2023
Thank you so much for this positive rating, Heath. We're glad that you are satisfied and that you love this phone. If you're interested, we'd like to hear your story here on this Moto Razr community: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en. Love to hear from you.
Written by a customer while visiting motorola.com
Customer Rating
5
Portable, pocket friendly device
on June 26, 2024
Posted by: Tabhunter5
from Richmond VA
This is my second Motorola RAZR smartphone. My prior one was excellent and worked well. This one is better in many ways. It still has the excellent screen, apps and Motorola features. It is more compact with a sleeker hinge. I get many inquiries about it and people are curious about the design and functionality.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 26, 2024
Thank you for your continued loyalty and for sharing your positive experience, Tabhunter5. We're thrilled to hear that your new RAZR has exceeded your expectations, offering improvements in design and functionality while maintaining the excellent screen, apps, and Motorola features you appreciate. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Enjoyable phone
on July 14, 2023
Posted by: Anonymous
from Maryland
I enjoy using this phone. I had the Motorola Edge Plus 2020 then the Razr 2020. This phone is both of those combine and better. The difference from the Edge Plus is the camera and battery, but I accept that as being part of this wonderful phone. I wanted a useful, compact phone. I am satisfied with this phone.
I would recommend this to a friend!
Response from motorola.comBy Belle, Motorola Customer Care, July 15, 2023
Hi David Lloyd, Thank you for sharing your feedback about our product. We greatly appreciate your satisfaction with your purchase, and we are happy to see that you are enjoying the features of the Motorola Razr+ (2023). We encourage you to share it with other users on our official community page at: htthttps://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en Thank you for choosing Motorola.
Written by a customer while visiting motorola.com
Customer Rating
5
Best phone hands down.
on July 15, 2023
Posted by: mxracer9111
from Riverside, CA
I have owned multiple moto phones from the original razrs to all the moto droids, moto x, moto zs. I decided to go with pixel 6pro the pixel 7pro. Having dealing with two years of hardware issues with Google pixels and that crappy tensor chip, I am so glad to be back with moto. This phone is legit. My first foldable. Definitely has made me think how much I missed actually hanging up on someone. Moto did a great job with this phone.
I would recommend this to a friend!
Response from motorola.comBy Belle, Motorola Customer Care, July 15, 2023
Hi mxracer9111, We are delighted to receive your positive feedback regarding our product. It brings us great joy to know that the phone is functioning as expected and that you are satisfied with your purchase. Thank you for purchasing Motorola products. We also encourage you to join and share it with other users on our official Motorola community page at:https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en and learn more about the new Razr+ 2023 phone.
Written by a customer while visiting motorola.com