Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr+ 2023 256GB (Unlocked) - Infinite Black
Average customer rating
4.2
(148 Reviews)
Rating breakdown 148 reviews
5 Stars
91
4 Stars
24
3 Stars
13
2 Stars
8
1 Star
12
81%of customers recommend this product.
(
89 out of
110)
Customer Reviews for Motorola - Refurbished Excellent - razr+ 2023 256GB (Unlocked) - Infinite Black
Customer Rating
1
Bad video calls
on November 30, 2024
Posted by: Zu23
from Los ángeles california
I bought this phone a month ago and I stop using it because the service is very poor reception and WhatsApp video call are horrible, and I need this.
Response from motorola.comBy Mitch, Motorola Customer Care, December 3, 2024
Thank you for reaching out and sharing your experience, Zu23. We’re sorry to hear about the challenges you’re facing with video calls and reception on your phone. As we stand behind our products, we would like to have the opportunity to investigate your feedback. We have sent you an email where you can reply. Tell us more about it so we can further assist you there. Thank you
Written by a customer while visiting motorola.com
Customer Rating
5
Best phone ever
on July 23, 2023
Posted by: Besttrade2023
from Miami, FL
After expending hours and hours of research including videos, articles and more I took the decision to pre order the Motorola Razr plus and I'm surprised with this amazing phone, words are unnecessary to describe it, simply the best phone ever. I recommend it to everyone, you will not regret.
I would recommend this to a friend!
Response from motorola.comBy Ythan, Motorola Customer Care, July 24, 2023
Hi Besttrade2023, thank you for choosing Motorola Mobility. We're happy to know that you were satisfied with your recent purchase. You may follow us on our official community page at https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en
Written by a customer while visiting motorola.com
Customer Rating
5
Motorola Razr+
on July 26, 2023
Posted by: edwa5425
from White Plains, NY
New design superior to 1st gen. Functionality of folded screen great. Love the ability to keep is halfway open.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, July 26, 2023
Thank you for purchasing this phone and for your feedback, Edwa5425. We’re so grateful for the trust you’ve placed in us. If you're interested, you may want to check our official Motorola community page of Moto owners here: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Love this!
on August 29, 2023
Posted by: jayjaybird28
from Orlando, Fl
I've had this phone since it came out and I love it! The picture is great, the sound is wonderful, and the flip phone is awesome! The only hard part i wish is that you could unlock the external screen seperately. To unlock it you have to open the phone and unlock it. Sometimes i just need to send a quick text and if i could unlock the external screen, it would save me a little bit of time. Camera is also still not as great as an iphone, but it's really fun!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 30, 2023
Thank you for purchasing this phone and for sharing your feedback, Jayjaybird28. Glad that you gave us 4 stars. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Best smartphone I have ever owned
on January 13, 2024
Posted by: MRW1
from LV
Purchased my Moto Razr Plus on sale and LOVE it. The inner screen is beautiful, phone is fast, and I had no problems customizing it to my preferences. Best of all, I do not need to open my phone to read/send texts messages, read/send email messages, or answer my phone. As such, my battery lasts between 4 and 5 days before I need to recharge it.
Response from motorola.comBy Ythan, Motorola Customer Care, January 13, 2024
This positive feedback of yours means a lot to us MRW1, it only proves how satisfied you were on your recent purchase. To get the latest updates on our latest devices feel free to follow us on our official community page at https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en
Written by a customer while visiting motorola.com
Customer Rating
4
Best flip phone so far
on July 16, 2023
Posted by: Mitchell56
from Canton ohio
It is best flip phone so far. When open barely see the fold in screen. Better than samsung flip 4.
Response from motorola.comBy Ythan, Motorola Customer Care, July 17, 2023
Hi Mitchell56, thank you for taking the time to share this experience with us. We're glad you got one of our latest devices. You may follow us on our official community page at https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en
Written by a customer while visiting motorola.com
Customer Rating
3
Great phone not great reliability
on May 10, 2024
Posted by: NeonAZ
from Phoenix AZ
I've had the phone for 8 months and it is a wonderful phone to use. The large (larger than competitors) outer screen is very handy. So much so that apps that don't use the screen don't get used much. When I bought the phone it cost about half the amount of similar phones. I wish it didn't perform like it cost half as much. The camera doesn't produce as much detail as I would like. The processing speed is slow, not objectionably so, just noticeably. Reliability has been weak. The phone died without warning. That has led to a 3 weeks of dialing it back in once it was returned from the shop.
While it was a bargain to purchase, I wish it didn't perform like it cost half as much.
I would recommend this to a friend!
Response from motorola.comBy Ythan, Motorola Customer Care, May 10, 2024
Hi NeonAZ, we are sorry to hear that you had a less than satisfactory experience with our phones. Please know that we stand by our products and we want to make things right. Kindly check the email that we have sent and we'll be there to assist you.
Written by a customer while visiting motorola.com
Customer Rating
5
Best Decision!!!
on October 23, 2024
Posted by: msdeebee
from TX
I keep my phones until they are no longer functional (Motorola X4 for 7 years) and I research the heck out of my next phone. I wanted a flip and this phone was the winner in price, functionality, and just darn good looks.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 24, 2024
Hi Msdeebee, Thank you for your loyalty and we appreciate customers like you who take the time to thoroughly research and select a phone that meets their needs. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-40-ultra-motorola-razr-2023/bd-p/razr_40_ultra_razr_plus_2023_en.
Written by a customer while visiting motorola.com