Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
30
76%of customers recommend this product.
(
112 out of
148)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
5
Great phone! Best I have owned!
on April 30, 2026
Posted by: MobileRob
This is definitely the best phone I have ever owned. Convenient when folded. I can use the front screen for most of my activities and when the screen is opened you get a very useful full-sized phone. It was upgraded to Android 16 and runs great. It fun to flip open and closed like we did with flip phones of the past. I highly recommend the phone!
Response from motorola.comBy Mitch, Motorola Customer Care, May 1, 2026
Hi MobileRob, We’re glad to hear you’re enjoying the foldable design, the convenience of the outer screen, and the smooth performance after the update. It’s great to know the device has been your best phone experience so far and that you’re finding it both fun and practical to use. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Good phone make it great
on April 30, 2026
Posted by: Mr.Nolimit225
from Louisiana
It's a great phone Motorola jus needs to focus on a real moto music app for their phones people still have their own personal music and doesn't use third party apps
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 4, 2026
Thank you for your feedback, Mr.Nolimit225. We’re glad to hear you think the phone is great overall. We appreciate your suggestion regarding a dedicated music app. Your input is valuable, and we’ll be sure to share it with the appropriate team as feedback for future improvements. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great Phone
on April 28, 2026
Posted by: K.M.
Love this phone. Works great with many customizable features.
Response from motorola.comBy Mitch, Motorola Customer Care, April 30, 2026
We’re glad to hear you’re loving the phone and enjoying its performance and customizable features. It’s great to know it’s been a good fit for you. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Awful
on April 28, 2026
Posted by: Crappyrazr
This is the worst phone I've ever had it's the worst version of the razr.
It doesn't work properly I have to constantly restart the phone in order for the Wi-Fi to work, in order to comment on an app, in order to use an app when I download it, in order to make a payment, in order to do any thing I got to shut the phone off and turn it back on. The speak to text doesn't work it does whatever the hell it wants it doesn't even it what I'm telling you (see this should be "it". They don't sound the same) to do. I want a refund. This is supposed to be the ultra it's supposed to be the top of the line one and when I bought the 40 basic it was better.
It doesn't work properly I have to constantly restart the phone in order for the Wi-Fi to work, in order to comment on an app, in order to use an app when I download it, in order to make a payment, in order to do any thing I got to shut the phone off and turn it back on. The speak to text doesn't work it does whatever the hell it wants it doesn't even it what I'm telling you (see this should be "it". They don't sound the same) to do. I want a refund. This is supposed to be the ultra it's supposed to be the top of the line one and when I bought the 40 basic it was better.
Response from motorola.comBy Mitch, Motorola Customer Care, April 30, 2026
Hi Crappyrazr, We’re sorry to hear about your experience. We understand how frustrating it is to deal with repeated restarts, Wi-Fi problems, and apps not working as expected. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
3
Excellent, but it must be used with care.
on April 27, 2026
Posted by: Alfred
from Texas
I bought the phone 5 months ago and both screens have already stopped working. The phone is amazing but it has to be handled very carefully.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, April 30, 2026
Hi Alfred, We’re sorry to hear about the display concerns after only a few months of use. We understand how disappointing this must be, especially since you were otherwise enjoying the device. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
1
Really bad offer from Motorola. I'm disappointed.
on April 25, 2026
Posted by: SY25
from BEDFORD, New Hampshire
I bought it a month ago, but finally opened the box yesterday because of a really tiring travel schedule! How surprised I was when I found in the box just the phone itself & the cable! No charger, no modern & fashion case! And what is worse, I got 2 phones, one for me & one for my wife! Support doesn't want to help me. On the website, there is no information about such a strange offer, but there is a lot of advertising about how to quit this phone & case! Even in comments & reviews!
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, April 29, 2026
Hi SY25, We’re sorry to hear about your experience and understand how disappointing this must have been, especially after your recent purchase. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
1
Trash
on April 23, 2026
Posted by: MotorolaDoBetter.
Motorola software sucks. The phone is garbage is trash not worth it. Don't you ever buy Motorola garbage products, you've been warned!!
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, April 23, 2026
Hi MotorolaDoBetter, We’re sorry to hear about your experience. We understand how frustrating it can be when the software does not meet expectations. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
My all time favorite flip phone.
on April 23, 2026
Posted by: LumiRam
from Fort Wayne, Indiana
I'll start by saying that I was never planning on getting a flip phone. Don't get me wrong I love the concept of flip phones. Taking less space in your pockets. To being able to end the call by close the phone. But my main gripe was the screen. I used to have a Samsung flip. I forgot what version it was. Back in 2020, and I had to return that phone 3 times since the screen kept cracking at the crease.
But after seeing the deal to get the 1TB version of this phone as a free upgrade, for the price. I couldn't pass on the deal. And so far I'm loving this phone. Everything about it! To the 68 watt charging. OLED panel. Side mounted finger print scanner in the power button. S physical sims tray slot. Oh and before I forgot. Since they don't mention this at all under the specs for some reason. This phone does have Ultra Wide Band, but only for the ultra. The other variants do not have it. So if you have a car that uses a virtual key. It will detect your phone as a key unlocking and locking your car based on towards it or away.
My favorite part of this phone is the screen on the back. I love that I can answer calls or use apps without having to open the phone up. Keep in mind you'll need to give the apps permission to use the back screen. Also cam corder mode is super cool same with the view finder for selfies using the back cameras or to show people what the camera sees before you take the picture as a view finder.
I believe one of the most unique parts about this phone is that you can actually use face unlock through the back cameras. In all phones so far face unlock only works with the front camera. But the fact I can keep this phone closed and just look at it and have it open is insane to me.
My only complaint is that this phone does come with some bloatware but you can uninstall most things. Including the AI functions in case you don't want or like AI. All can be removed. I also don't like that the button on the left side of the phone can't be rebinded to anything other than the AI function but this can easily be fixed with an update.
Also keep in mind the back material is completely different based on the color you get. The green and red are two different types of leather material and the other two colors are more like a wood grain material. Keep that in mind if you want a nice feeling back material.
Overall I highly recommend this phone and I will come back to update this if I ever have a problem with it.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, April 23, 2026
Hi LumiRam, Thank you for taking the time to share such a detailed and thoughtful review! We’re glad to hear you decided to give the flip phone another try and that it’s been a much better experience for you this time around. It’s great to know you’re enjoying key features like the fast charging, display quality, external screen functionality, and unique capabilities such as using apps and face unlock without opening the phone. Your insights about Ultra Wideband support, materials, and customization are especially helpful for others considering the device. We also appreciate your honest feedback regarding preloaded apps and button customization. Input like this is valuable and helps improve future updates and overall experience. We’re happy the phone has made such a strong impression, and we truly appreciate your recommendation. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com