Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
110
4 Stars
30
3 Stars
20
2 Stars
12
1 Star
22
77%of customers recommend this product.
(
82 out of
107)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
5
MUCH better than the 2023 model
on November 5, 2025
Posted by: Joe Cairo
from Pennsylvania
I had the older version of razr flip and I was extremely UNHAPPY with it. Primarily for the bad battery life. I went to a samsung flip and liked that very much, but saw the razr improved the battery and other features. So, I decided to try Mototola again and glad I did! Very good phone!
Response from motorola.comBy Mitch, Motorola Customer Care, November 6, 2025
Hi Joe, Thank you for sharing your experience! We’re thrilled to hear that the improvements in the new Razr flip, especially the battery and features, made a difference for you. It’s great to know your return to Motorola has been a positive one. We appreciate your feedback and hope you continue enjoying your device! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Easy carry
on January 6, 2026
Posted by: Rick79
from Louisville, Ky
I love this phone... Carrying this in my front pocket is a game changer for me!!!!
Response from motorola.comBy Mitch, Motorola Customer Care, January 6, 2026
Thank you for sharing your feedback, Rick79. We’re glad to hear you’re enjoying the compact design and how easy the phone is to carry. It’s great to know it has made a real difference in your day-to-day use. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Better than Samsung
on April 17, 2026
Posted by: Ice74
Bought this about a month ago. I honestly love this phone. Had Samsung Flip 5 & 6 before this. Everything is better with this phone. Battery is a lot better, it does get hot with my drone app but not with Android auto. Software much better.
Response from motorola.comBy Mitch, Motorola Customer Care, April 20, 2026
Hi Ice74, Thank you for sharing your experience! We’re glad to hear you’re really enjoying your phone and that the battery life and software have been a great improvement for you. It’s also helpful to know how it performs with different apps like your drone app and Android Auto. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
MOST POWERFUL FOLDABLE
on November 24, 2025
Posted by: Jozzey
from Pennsylvania
I was looking for a foldable phone that has the power to do any you can throw at it. Battery, good quality for back and front selfies, amazing ecosystem. That's were Motorola wins all bases. This razor ultra is very fast since it's using the latest SnapDragon chip. Everything is buttery crisp. Motorola AI features gives you so many powerful tools to use. This phones feels so good in your hand and Motorola never cuts corner when it comes to style; there materials and color are top notch. If your looking for the most powerful foldable don't hesitate to check out the one and only Motorola Razr Ultra 2025. Amazing!!!!!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, November 25, 2025
Hi Jozzey, Thank you for your fantastic review! We’re thrilled to hear you’re enjoying the power, performance, and design of the Razr Ultra 2025. It’s great to know the Snapdragon chip, AI features, and overall build are making such a positive impact on your experience. We appreciate your support and are glad the Razr Ultra is exceeding your expectations. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Bluetooth and wifi issues
on September 28, 2025
Posted by: Android fan
Love so much about the phone. Foldable screen is great for the guy who always puts his phone in his pants pocket. Amazing memory, storage and processor. However the Bluetooth won't pair with half the devices I own and when it does the connection is poor. In addition the wifi connection has a bug where it freezes in the middle of loading a page and basically loses connection temporarily. If those 2 major issues were resolved this would be one of my favorite phones ever.
Response from motorola.comBy Mitch, Motorola Customer Care, September 28, 2025
Thank you for your feedback, and we’re sorry to hear about the Bluetooth and Wi‑Fi concerns. We would like the opportunity to investigate your experience further. Please check the email we’ve sent so we can discuss this matter in more detail and work toward a solution. We appreciate you sharing your thoughts and for being part of the Motorola family.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone! Better then Google!
on November 1, 2025
Posted by: Raditz
from Olive Branch, Illinois
I bought this phone a couple of weeks ago and beyond happy with the phone. I went from the Pixel 9 Pro Fold to the Razr Ultra because I prefer the Motorola experience over Google, I enjoy the powerful chip and the amazing front facing camera. I'm happy to see Motorola is leading the way in the best flip phone if 2025! Great job Motorola!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, November 3, 2025
Hi Raditz, We’re thrilled to hear you’re enjoying your Razr Ultra! It’s fantastic to know the performance, front-facing camera, and overall experience are exceeding your expectations. Thank you for recognizing Motorola as a leader in the flip phone category. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Wonderful phone
on October 25, 2025
Posted by: Dbanda21
Love the retro mode and all the features I'm a long time iPhone person. Great to have a phone that is me
Response from motorola.comBy Mitch, Motorola Customer Care, October 27, 2025
Hi Dbanda21, We’re thrilled to hear that you’re enjoying the retro mode and all the features, and that the phone feels like a great fit for you. We appreciate your support and hope it continues to serve you well! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Razo Ultra 25
on November 17, 2025
Posted by: Jp 64
So far so good, although I've only had it a few weeks. The flip is cool, but don't yet know the versatility/usefulness of the flip screen information. Seems hard to customize. I ended up with this primarily because I needed a model with high internal storage capacity and this one has it. I do like it's easy to carry being small on account of the folding ability. Remains to be seen how durable the folding primary screen is. You can see the fold area when holding at an angle, but not much at all straight ahead. Beyond that, not much different from my Edge +. Time will tell, but so far no issues.
Response from motorola.comBy Mitch, Motorola Customer Care, November 17, 2025
Hi Jp, Thank you for sharing such detailed feedback. We're glad to hear you're enjoying the compact design, storage capacity, and overall performance so far. The external display does offer customization options, though it may take a bit of exploring to find the setup that works best for you. As for durability, our foldable displays are engineered and tested for long-term use. We appreciate you giving the device a try and hope it continues to serve you well. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com