Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
30
76%of customers recommend this product.
(
112 out of
148)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
3
Defective - Inner Screen - Less than Two Months
on October 15, 2026
Posted by: AgentQueue
Less than two months after purchase, the inner screen has a defect/upside down 'T' at the fold and running to the top of the screen. Vertical line is interfering with viewing information on the screen. Repair is going to take two to three weeks, during which I will be without a phone since Motorola doesn't have any physical repair locations. For a phone of this price, this should not happen. No water has touched the phone, it hasn't been dropped. I just picked it up and unfolded it a couple days ago and the defect appeared. I should have bought something else.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, October 19, 2026
Hi AgentQueue, We're sorry to hear about the defect on your Moto Razr Ultra's inner screen, especially so soon after your purchase. We understand your frustration and disappointment, particularly given the cost of the device and the inconvenience of being without your phone during the repair process. This is certainly not the experience we want you to have with Motorola. If you decide to send your device in for repair, please visit the link below for instructions on how to submit your repair request: https://en-us.support.motorola.com/app/repair-faqs/category/how-submit-repair. We appreciate you sharing your feedback, and we're sorry that your experience has not met your expectations. Thank you for bringing this to our attention.
Written by a customer while visiting motorola.com
Customer Rating
5
Mr.
on October 14, 2026
Posted by: Ivan3012
from Belgrade, Serbia
I am owner of Motorola Razr 60 Ultra more than the year. All I can say about it is that this phone is the best of the best. Because I am not heavy user, battery lasts 4-5 days. All other features are perfect. There some comments here in Serbia / site Mobilni Svet/ about Razr 60 Ultra, and all of them agree that the quality of the phone is amazing. Excellent job Motorola!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 15, 2026
Thank you for your fantastic feedback, Ivan3012. We're thrilled to hear that you're loving your Motorola Razr 60 Ultra and that its features, quality, and battery life have exceeded your expectations. It's wonderful to know that you're enjoying your device even after more than a year of use. We truly appreciate your support and kind words about Motorola. Thank you for being part of the Motorola family! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Was leery at first but now I love it.
on October 6, 2026
Posted by: Aquachik
from New Mexico
I ordered this phone when it was first released and chose the 1TB option. I have not been gentle with my phone, but I do not deliberately try to damage it either. At about 8 months micro cracks started showing up at the bend mark which has slowly worked across the screen. Less than a month ago the screen started separating above the bend. Then this past weekend the phone fell and hit a rock just right on end and shorted out the screen. I have learned a lot about how the phone works from the external screen. It is very versatile. I am not telling you all the damage to disway you from purchasing the phone, but to get a realistic time frame of how well this phone has stood up to use. This phone has been worth the money to me. I did not give it 5 stars because of some quirks it has. But I would and probably will purchase again.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 7, 2026
Hi Aquachik, thank you for taking the time to share such a detailed and honest review of your Moto Razr Ultra. We’re glad to hear that you’ve enjoyed its versatility, especially the convenience of the external display, and that it has been worth the investment for you. We’re sorry to hear about the screen damage and separation you experienced over time. We understand how frustrating it can be when a device you rely on begins showing signs of wear. Your feedback about durability and the quirks you encountered is valuable, and we’ll make sure it is taken into consideration as we continue improving the razr experience. We truly appreciate your support and your willingness to consider Motorola again. We hope your next razr experience is even better.
Written by a customer while visiting motorola.com
Customer Rating
5
More than pleasantly surprised
on September 28, 2026
Posted by: MatGG
from Miami FL
A month in and I couldn't be happier. I switched over from a Pixel 10 plus.
The speed difference is insane, the colors are vivid and the touch response is one of the best I've ever had. The storage ability is on another level I couldn't believe it was 1TB.
Don't forget you are buying a fold able screen phone so the moto care plan is a must. I hope I never have to use it but it's worth the piece of mind to know I'm covered.
Do do with there were more case options, but I picked up a few to be able to show off the deep Red color, beat purchase of 2026.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 28, 2026
Hi MatGG, thank you for sharing your experience and for choosing Motorola! We're thrilled to hear you're enjoying the impressive speed, vivid colors, responsive touch, and 1TB of storage. We also appreciate your feedback about the case options. It's wonderful to know you're loving the Deep Red color and your new foldable phone. We hope you continue enjoying your Motorola experience! To stay up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Poor working
on September 24, 2026
Posted by: Dara phone
from Kodak Tennessee
It is not working when I use line in town or go to grocery store.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, September 25, 2026
Hi Dara, We’re sorry to hear that your Moto Razr Ultra 2025 phone is not working properly when you’re in town or at the grocery store. We understand how inconvenient it can be when the phone does not perform as expected in certain locations. We would like this to be checked. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
RAZR is exactly what I needed
on September 21, 2026
Posted by: Bob_Pittsburgh
from Pittsburgh, PA
I purchased the 2025 Motorola RAZR Ultra a few weeks ago. I am very happy with the purchase. First, since it was a year-old model the price was excellent. Second, I was looking for a phone that would take up less space in my shirt pocket and the RAZR is exactly the right size. The display is excellent. The phone is very responsive. It's an excellent phone.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 22, 2026
Thank you for sharing your wonderful feedback, Bob_Pittsburgh. We're thrilled to hear that the Moto Razr Ultra 2025 is the perfect fit for your needs, from its compact design and excellent display to its responsive performance. We truly appreciate your support and are glad you're enjoying your RAZR! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Love my new phone!
on September 16, 2026
Posted by: Noni
from Sparks, NV
Got my Razr as a birthday present and for the most part, I love it. But the battery is not great. It wears down really fast!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 23, 2026
Hi Noni, thank you for sharing your feedback, and happy belated birthday! We’re glad to hear you’re enjoying your new Razr. We’re sorry to hear that the battery is draining faster than expected. As we stand behind our products, we'd like to know more details about what happened and get this sorted out. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
The Ultra Razr is the ultimate Razr.
on September 14, 2026
Posted by: Razr Ultra 2025 Wood Back
I love this thing. Larger screen and improved battery life. A worthy upgrade from the Razr reboot. I've been a Razr fan since the original back in the early 2Ks so, I had to get this new one when it dropped. Now, I'm on to the Ultra. I'm a Motorola Razr fan for life no matter who else comes out with another foldable. Even the great Apple with their new Duo... that thing is huge and hideous. 🤣
Response from motorola.comBy Mitch, Motorola Customer Care, September 15, 2026
Thank you for your amazing feedback and for being a loyal Razr fan since the original! We’re thrilled to hear you’re loving the larger display and improved battery life on the Razr Ultra. It means a lot to know that Motorola has been part of your journey for so many years. We truly appreciate your continued support and loyalty! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com