Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
30
76%of customers recommend this product.
(
112 out of
148)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
5
Amazing phone, where is the accidental Motocare?
on May 14, 2026
Posted by: RonaldQ
This phone is amazing!! Really, really fast, having the option to run the apps on the outer display, is so much fun, and convenient, I can even watch movies on this tiny display, but I like the most about having this feature, is that I can access only the apps I want, not the entire apps page, so, so convenient, only problem is that for some reason, I cannot buy the extended Motocare plan for it, it does not pass the "Payment Method" tab, I have contacted Motorola support five times and nothing, but if you try to add it for the Razr 2026, you are more than welcome to do so, I don't want to believe that Motorola is holding it to put pressure on everyone to force the purchase of the 2026 Razr models, the craftsmanship is amazing on this phone, but it is a flip phone, a little of peace of mind wouldn't hurt knowing that it has the accidental Motorcar covered by Motorola, it seems it is not the case as of today, and I don't want to return my Razr Ultra.
Response from motorola.comBy Mitch, Motorola Customer Care, May 18, 2026
Hi RonaldQ, Thank you for sharing your feedback and for the detailed comments about your experience. We’re glad to hear you’re enjoying the speed, design, and flexibility of the outer display on your device. We understand how important peace of mind is when using a flip-style phone, especially for accidental protection coverage. Regarding your concern about MotoCare eligibility and the payment method step, we’ve checked and can confirm this matter has already been handled by our Order Administration team under reference number 260514-000223. They will be able to provide the most accurate update and assist you further with the status and next steps. Please rest assured, there is no intention to limit protection plans or encourage model upgrades through availability. MotoCare offerings can vary depending on device model, region, and eligibility criteria. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Still thinking about it
on May 13, 2026
Posted by: Thinking
It's an interesting phone. Phone goes into your purse easily. My apps close with ease. The phone does not like if you plug in a different cord to charge. The phone flashes continuously. I am worried that the phone will break where it closes over time.
Response from motorola.comBy Mitch, Motorola Customer Care, May 14, 2026
Thank you for sharing your experience. We’re sorry for the inconvenience you’re encountering. We’d love the opportunity to look into this further and help improve your experience. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone
on May 13, 2026
Posted by: Chet2766
Razr Ultra is proving to be much more intuitive than my Samsung Galaxy Flip 7, finger read seamless, outer display so much more, practically every app that I don't even need to open my phone. Very Happy
Response from motorola.comBy Mitch, Motorola Customer Care, May 14, 2026
Hi Chet2766, Thank you for sharing your feedback. We’re glad to hear that you’re enjoying the Razr Ultra and that its intuitive experience, seamless fingerprint recognition, and expanded outer display are making everyday use more convenient for you. It’s great to know the device is meeting your expectations and reducing the need to open the phone as often. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Satisfied.
on May 13, 2026
Posted by: Iris
I'm happy that this phone really works well, good job Motorola, I'm looking forward to your newest publish of the Razer ultra series.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 13, 2026
Hi Iris, Thank you for sharing your feedback. We’re glad to hear the phone is working well for you and that you’re satisfied with your experience.
We appreciate your support and enthusiasm for Motorola devices, and we hope you continue enjoying your current phone while staying tuned for future releases. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
We appreciate your support and enthusiasm for Motorola devices, and we hope you continue enjoying your current phone while staying tuned for future releases. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
What a bargain at half off!
on May 12, 2026
Posted by: Bantu
Wow! What can I say? This phone is everything I wanted and more.It's beautifull (Moutain Trail) and much faster than my mucher older phone. it has four times the RAM which is essential for some of the things I need to do. A full terrabite of storage with the free upgrade leaves me with no worries about running out of space when creating large files. The ability to use the external screen for most anything, which I'm using to type this review is quite the time saver. I still have lots to learn about the device but I'm loving it quite a bit. Although it came without the charger in the box I did purchase a quick charger and THIS PHONE FILLS FAST and the bettery lasts all day. Get a good protective case and you're all set. I have had no issues whatsoever. Thanks, Motorola!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 13, 2026
Hi Bantu, Thank you for sharing your feedback. We’re glad to hear you’re enjoying the performance, storage capacity, fast charging, and the convenience of the external display on your device. It’s great to know the phone is meeting your needs and delivering a smooth everyday experience. We also appreciate your note about accessories and protection, as those can help enhance long-term use. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Features
on May 10, 2026
Posted by: Samue
from Time
Features not worth it 👎 same old same old.Phone to small - 🦐.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, May 12, 2026
Hi Samue, Thank you for sharing your feedback. We’re sorry to hear the device didn’t meet your expectations regarding features and size.
We appreciate you taking the time to let us know your thoughts, as this kind of feedback helps us improve future products. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
We appreciate you taking the time to let us know your thoughts, as this kind of feedback helps us improve future products. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Ace if Spade Motorola Razor
on May 7, 2026
Posted by: Spy gatget Motorola phone
The phone are on sale with on top of extra item and plus more discount, with excellent exchange value in the future
Response from motorola.comBy Mitch, Motorola Customer Care, May 7, 2026
Thank you for sharing your feedback. We’re glad to hear you’re happy with your Motorola Razr purchase, especially the promotional offers, added discounts, and the strong trade-in value. It’s great to know you see value in both the device and the overall experience. We appreciate your support and hope you continue enjoying your Motorola device. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Great phone but only supports USB 2.0
on May 3, 2026
Posted by: notips
Generally, quite happy with this phone, except it only supports USB2.0. I'm not sure why this flagship phone does not support USB 3.1 or higher.
Response from motorola.comBy Mitch, Motorola Customer Care, May 6, 2026
Hi Notips, Thank you for sharing your detailed feedback. We’re glad to hear you’re happy with the phone overall, and we understand your concern regarding the USB 2.0 support. Your input is valuable, and we’ll be sure to pass this along to our team for consideration in future improvements. If you ever need help, give us a holler or reach out to our official Moto Razr Ultra community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com