Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
30
76%of customers recommend this product.
(
112 out of
148)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
4
I always buy the base and Plus or ultra editions
on May 24, 2026
Posted by: Robert in NYC
from New York
I've been a Motorola razor flip owner since the 2023 editions I had both of those I also bought the 2024 editions and now I own the 2025 editions I plan on buying the 2026 editions because the phones have proven to be at least for me adorable the battery lasts a long time economical affordable and overall enjoyable. Robert in New York.
Response from motorola.comBy Mitch, Motorola Customer Care, May 25, 2026
Hi Robert, Thank you for your continued loyalty and for being part of the Motorola family across multiple generations of Razr devices. We’re delighted to hear you’ve consistently chosen the base, Plus, and Ultra models and have upgraded year after year since 2023. It’s especially rewarding to know the devices have met your expectations in terms of battery life, value, and overall everyday enjoyment. Your long-term support and feedback are greatly appreciated, and we’ll be sure to share your positive experience with the wider team. We look forward to continuing to bring you devices that you find reliable, practical, and enjoyable in the years ahead. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Amazing phone
on May 20, 2026
Posted by: Photobiker
from Arlington WA
This phone is excellent with great battery. Amazing cameras. Very pocketable. Fun, light, easy to use.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 21, 2026
Hi Photobiker, Thank you for sharing your feedback! We’re delighted to hear you’re enjoying the excellent battery life, camera performance, and the compact, lightweight design. It’s great to know the phone has been fun and easy to use in everyday life. We truly appreciate your support and thank you for choosing Motorola! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Good but with built in obsolescence due to battery
on May 20, 2026
Posted by: RHrh
Like the phone. Smaller pocket size. Less bloatware. Major dislike is battery size and Motorola's inability to replace worn battery. It's a built in obsolescence.
Response from motorola.comBy Mitch, Motorola Customer Care, May 26, 2026
Hi RHrh, Thank you for taking the time to share your feedback. We’re glad to hear you like the phone’s compact size and streamlined software experience. We’re sorry to hear about your concerns regarding battery performance. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
4
So,so.
on May 19, 2026
Posted by: My razor
Best features are format, size and battery life. With/medium use battery duration is very good. The bad includes app reliability and reliability. Comparing the Razr regarding functionality the Google Pixel is much better. Unfortunately the Pixel size and weight is terrible. At a lower price the Razr is OK.
Response from motorola.comBy Mitch, Motorola Customer Care, May 21, 2026
Thank you for sharing your detailed feedback! We’re glad to hear you’re enjoying the design, size, and strong battery life, especially with medium daily use. We also appreciate your honest comments regarding app reliability and overall performance comparison with other devices. Feedback like yours is valuable as it helps us understand where improvements can be made while continuing to offer good value. Thank you for choosing Motorola! If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Worst service ever
on May 19, 2026
Posted by: fireryangel12
from Livingston, MT 59047
I have contacted Motorola multiple times about my missing phone that should have shown up over a month ago. I requested that it be signed for... They just "dropped it off" without getting a signature. No one ever replies, I've written multiple reviews and nothing happens. So it looks like I'm out the money since I don't have a phone nor with Motorola cooperate with me (let alone even reply!) so that I can figure out where the heck it is.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, May 21, 2026
Hi Fireryangel12, Thank you for reaching out, and we’re sorry for the experience you’ve had. We can confirm that your case has already been handled by our Order Admin Team. Your assigned reference number is 260520-002202. The team is actively reviewing the situation and working toward a resolution. We understand how frustrating this has been, especially given the delay and delivery concerns you’ve described. For any further updates, please continue to use the same reference number when contacting support so the team can locate your case quickly and provide the latest status. We appreciate your patience while this is being addressed.
Written by a customer while visiting motorola.com
Customer Rating
5
Very impressive phone
on May 19, 2026
Posted by: Happybuyer2112
from Georgia
I bought this as a gift for my wife. She has had it for a month and loves it. Our carrier is T mobile. Zero issues so far, and every day it seems she finds another new feature that she likes. She is very impressed with the camera quality. She wasn't sure if she would like the folding feature at first, but now she claims she couldn't do without it.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 21, 2026
Hi Happybuyer2112, Thank you for sharing your feedback! We’re delighted to hear the phone has been such a great gift and that it’s been performing well on your carrier. It’s wonderful to know she’s enjoying the camera quality and discovering new features every day. We’re also glad the foldable design has become such a valued part of her experience. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Great specs but not after Android 16 update!
on May 16, 2026
Posted by: New User Michelle
I love the specs that it promises to have, however after I did the software update to Android 16, it ruined everything! Before this update the utility was great! But after, the display screen doesn't have the expansion option all the way like before. Display screen glitches a lot randomly, and when changing from opened to close. Before, it was fine. The main screen would freeze randomly, and you can't click anything, and you would have to force restart the phone. When you send photos on social media apps, the chat would go blank and you have to close the app and restart everything. I restart my phone often and updated the apps. Still no help. It is so annoying and not functionable. I cannot even go back to uninstall this update. I want to go back to the previous software! I looked up how to fix it, and people said I can factory reset it, but I already have all my things customized and set up now!
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, May 19, 2026
Hi Michelle, We're sorry to hear the experience has changed after the update, especially with freezing and apps not behaving correctly. As we stand by our phones, we'd like to help. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
1
Fragile
on May 15, 2026
Posted by: Kilah
from Texas
It always feels fragile when you open or close it, you can get your own screen protectors, can't replace it without spending a lot, actual screen is fragile and it's almost half the full price to fix screen.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, May 18, 2026
Thank you for sharing your feedback, Kilah. We’re sorry to hear about your concerns regarding the device’s durability. The foldable design is built with precision engineering to provide a smooth open-and-close experience, but like all modern foldable displays, it does require careful handling due to the flexible screen technology. We understand your concern about repair costs, and we know how important it is for customers to feel confident in long-term ownership. Your comments are valuable and will be shared with the appropriate team for consideration in future improvements.
Written by a customer while visiting motorola.com