Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
30
76%of customers recommend this product.
(
112 out of
148)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
3
Great phone, crap company.
on June 3, 2026
Posted by: Not Today
First, if you plan to trade in a phone, I'll make this simple: do not go with Motorola at all. Their trade in values are low, they use a 3rd party to determine the value, they charge you the full price then, eventually after you hound them for weeks, might get aroud to refunding whatever the 3rd party determined your phone to be worth - which could be even lower than the already low promised amount.
Regarding the Razr Ultra 2025 - it's a great phone, with a TB of internal memory and a nice pleather outer surface. Both of these are no longer offered in 2026, so why bother? Again, Motorola is not the first phone company people think of for a reason. Almost all phones out there now are great. If you want a flip phone, this specific model is indeed good - for another year or two. Then something better will come along. Don't waste your time on Motorola.
Response from motorola.comBy Mitch, Motorola Customer Care, June 10, 2026
Thank you for sharing your feedback, and we’re sorry to hear about your trade-in experience. Trade-in programs are handled through a certified third-party partner who carries out the device inspection and valuation once the device is received. The final trade-in value is determined based on the actual condition of the device after assessment. If there is any difference between the estimated and final value, the adjustment is processed back to the original payment method after the evaluation is completed. We understand that waiting for final confirmation or refund processing can be frustrating, and we apologize for any inconvenience caused during this time. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone
on June 2, 2026
Posted by: Mike Swan
Great phone! I think people need to get off apple and Samsung and try something new. I love everything about this phone , camera , speed, battery (charges amazingly fast). I definitely recommend. Great
Response from motorola.comBy Mitch, Motorola Customer Care, June 3, 2026
Hi Mike, Thank you for your fantastic feedback! We're thrilled to hear that you're enjoying your Motorola device, especially the camera performance, speed, and fast charging capability. It's great to know the battery life and overall experience are meeting your expectations. We truly appreciate your recommendation and thank you for choosing Motorola! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Wonderful Device
on June 2, 2026
Posted by: DHA963
Just got my Motor Razr Ultra 2025, and it's as beautiful of a phone as I expected, and works perfect as I expected too. The Pantone Scarab version I got is truly amazing!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 2, 2026
Hi DHA963, Thank you for sharing your experience! We're delighted to hear that you're enjoying your new Moto Razr Ultra 2025 and that it’s meeting your expectations in both design and performance. The Pantone Scarab finish is a standout choice, and it’s great to know you’re appreciating its unique look and overall experience. We appreciate you choosing Motorola and taking the time to share your feedback! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
It Is Adequate
on June 1, 2026
Posted by: Edleader
from Indianapolis, IN
Bought the Ultra as an upgrade to my razr 2025. The previous phone didn't have enough memory. This version has plenty but I find the operating system to be glitchy. It randomly restarts, often hesitates when loading apps, and freezes, not frequently but enough to be frustrating. This is my first experience with Motorola. All other phones have been Samsung which have a better performance track record in my opinion. But, the Motorola does come in at a lower price point and I like the flip format.
Response from motorola.comBy Mitch, Motorola Customer Care, June 1, 2026
Hi Edleader, Thank you for sharing your experience with the Motorola Razr Ultra. We're sorry to hear that you've encountered random restarts, app loading delays, and occasional freezing on your device. We understand how frustrating this can be, especially when you depend on your phone for everyday use. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
4
Cameras Need Work
on May 30, 2026
Posted by: Razr69
from NC, USA
Due to the great sale price, I decided to try the 2025 Motorola Razr Ultra despite being less than impressed with my 2020 Motorola Edge. I had hoped in 5 years, they improved the camera – my biggest complaint.
Overall, the phone is good especially at the sale price. It is quick, has long battery life and the form factor is fun. Unfortunately, the cameras are a bit of a let down. I wanted the Pro ersion with Zoom camera but ended up with the Ultra due to the better sale.
For the price, I would recommend it if you want a flip phone. My relative has the flip phone from the other major brand and I have to say that this one is much better (especially the use of the outter screen).
Pros
* Unique: The flip style stands out and the Rio Red color is very eye catching
* Fast: The chipset and RAM make this a fast flagship level phone
* Battery Life: It lasts me all day and charges quickly
* Outter Screen: Very useful like a mini phone or a smartwatch for notifications; also like the curved screen
* Unique: The flip style stands out and the Rio Red color is very eye catching
* Fast: The chipset and RAM make this a fast flagship level phone
* Battery Life: It lasts me all day and charges quickly
* Outter Screen: Very useful like a mini phone or a smartwatch for notifications; also like the curved screen
Cons
* Cameras: OK for regular shots but taking photos in low light are high zoom are horrible; pictures are on the dull side and not very saturated
* Fingerprint Scanner: It is in the place where I naturally place my thumb so I often unlock it by accident and up accidentally calling people etc
* Bloatware/Skin: There are a ton of extra apps, mostly made by Motorola, that you cannot remove. They are not intrusive but still annoying
* Cameras: OK for regular shots but taking photos in low light are high zoom are horrible; pictures are on the dull side and not very saturated
* Fingerprint Scanner: It is in the place where I naturally place my thumb so I often unlock it by accident and up accidentally calling people etc
* Bloatware/Skin: There are a ton of extra apps, mostly made by Motorola, that you cannot remove. They are not intrusive but still annoying
So-So
* Price: Very expensive at regular price but the sale price makes it a decent value
* Updates: Seems to get security updates quarterly instead of monthly; will only get 3 OS updates
* Price: Very expensive at regular price but the sale price makes it a decent value
* Updates: Seems to get security updates quarterly instead of monthly; will only get 3 OS updates
4 stars overall.
Response from motorola.comBy Mitch, Motorola Customer Care, May 31, 2026
Thank you for taking the time to share such a detailed review of your experience with the Motorola Razr Ultra 2025. We’re glad to hear you’re enjoying the speed, battery life, design, and outer display, and we’re sorry that the camera performance and fingerprint placement have not fully met your expectations. Allow us to help. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
4
Fun phone
on May 26, 2026
Posted by: Reeseand
I've not had this phone for long, but I absolutely love it. The second screen is so nice for quickly checking notifications. So far no screen issues. It seems sturdy and well made. I don't understand why it has the weird "premium" patch on the back, but I use a cover so it doesn't matter. The only thing I truly hate is the amount of Motorola bloatware. If it isn't integral to the phone, I should be able to remove it.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 27, 2026
Hi Reeseand, Thank you for your detailed feedback! We’re glad to hear you’re enjoying the phone, especially the convenience of the external display and the overall build quality. We also appreciate your sharing your thoughts on preinstalled apps. Feedback like this is valuable and will be passed along to the team for review. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
USB 2.0 only be aware
on May 25, 2026
Posted by: Tadam
Type-C port (USB 2.0) bad 😞 for this price this old-fashioned solution. I am disappointed 😔
Response from motorola.comBy Mitch, Motorola Customer Care, May 26, 2026
Hi Tadam, We’re sorry to hear about your disappointment with the device. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
Love my 2025 Utlra
on May 24, 2026
Posted by: Revnic214
from Capac, MI
I was cautious moving back to Android from apple. I borrowed a friends Samsung Flip 6 for a little while, but couldn't stand all the bloat-ware from Samsung/Microsoft so I went back to Apple for a bit longer. The price couldn't be beat on a promotion for the 2025 Ultra with the free upgrade to 1tb!
I'm so happy I did! It took a little time to get used to some non apple things but now that I have the hang of it, I'm extremely happy.
The battery is fantastic. The charge time is amazing when needed. The sound quality is great when talking on the phone but could be a little better when watching a video or listening to music, far from bad though.
The screen could be a little brighter when outside, but pretty good anyways.
I love how nicely it folds and stuffs into my pocket!
I paired it up with a new moto watch and it's great! I'm cautious about giving up my iPad, but Motorola has done a great job pulling me over so far... So who knows!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 24, 2026
Thank you for sharing such a detailed experience, Revnic214. We’re glad to hear your transition back to Android has been a positive one and that you’re enjoying the battery life, fast charging, foldable design, and overall performance of your Motorola device. It’s also great to know it’s pairing well with your Moto watch. We appreciate your honest feedback on areas like outdoor brightness and audio, as insights like these help us continue improving future experiences. Thank you for choosing Motorola and for being part of the community! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com