Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
30
76%of customers recommend this product.
(
112 out of
148)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
5
Compact to fullphone - do not disappoint
on June 23, 2026
Posted by: MStringer73
from Houston, TX
I needed a modern, usable phone that not only latest all day, was not a brick in my back pocket - and the Razr's folding design helps so much! It's snappy, offers neat folding features (tent clock mode and video camcorder are my favorite). The 2025 and 2026 cases are interchangeable - i just wish i could wireless charge with a ring magnet mount in the car. Adding a metal ring to the case negates wireless charging.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 23, 2026
Hi MStringer73, Thank you for sharing your experience. We’re delighted to hear that the compact design and foldable form factor are making a real difference for your day-to-day use. It’s great to know you’re enjoying the performance and features like the flexible display modes, along with the customization options and camera tools. We also appreciate your thoughtful note about wireless charging with magnetic car mounts. Feedback like this is very helpful and will be shared with the appropriate teams as we continue improving accessory compatibility and user experience. Thank you again for taking the time to leave your review. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Always some compromise with M
on June 22, 2026
Posted by: Randy F
from Washington DC
I had been circling this purchase for a year and finally pulled the trigger. Phone is what I expected for the most part, but a few things are surprising and disappointing. I'm coming from an edge plus 2023, and I used the mobile desktop feature frequently, which requires usb c 3.0. I didn't notice the razr ultra only has usb c 2.0, which means no mobile desktop. Hard to believe their top tier phone 2, years newer than the edge plus, would take such a huge step back like that. Frustrating to say the least. I'm a Motorola loyalist but there's always some compromise with their premium offerings. With the edge plus it was the curved screen and limited storage. With the razr, I have the screen and storage I want but a step back in functionality. Just once I'd like the feeling of getting exactly what I want and need without compromise.
Response from motorola.comBy Mitch, Motorola Customer Care, June 23, 2026
Hi Randy F, We're sorry to hear that the experience hasn’t fully matched your expectations, especially after carefully considering the upgrade. It’s understandable how disappointing it can feel when a feature you relied on, like desktop mode via USB-C, is no longer available on a newer device that otherwise meets your needs. As we stand behind our products, we would like to have the opportunity to help. Please check the email that we have sent you so we can further discuss this matter. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
3
If I Could Return It I Would !
on June 17, 2026
Posted by: SUZZIEE12
I really wanted to love this phone I just bought it in April and already the screen has damage 😭 it's sad because I take care of my things very well and now I'm stuck with a phone that my screen has a internal chip in it I don't think I would recommend this phone just because it's already fails me withing the first few months haven't even own it for a year very disappointed I had finally switched from iPhone and now I don't have money for a new phone
Response from motorola.comBy Mitch, Motorola Customer Care, June 23, 2026
Hi SUZZIEE12, Thank you for reaching out and sharing this with us. We’re truly sorry to hear about the screen damage you’re experiencing, especially after taking care of your device and only having it for a few months. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
1
No plastic screen for me.
on June 12, 2026
Posted by: Luvmich
from Evansville IN
Tried it for a week. Returned it promptly. In the sunlight the screen goes foggy. The screen protecter started to peel. Battery life meh! Phone case rendered the tap to pay useless. I have been using Moto's for the past 10 years. No Signature in the states and I'm jumping ship.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, June 12, 2026
Hi Luvmich, We're sorry to hear the device didn’t meet your expectations, especially after being with Motorola for so long. As we stand by our phones, we'd like this to be checked. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
1
Phone sucks
on June 8, 2026
Posted by: Ghruzdov
from florida
This is by far one of the ABSOLUTE WORST phones I have every owned, and I have owned a lot of phones in my life!!! I had a little speck in the glass early on and they said it must have been a piece of sand that I closed it on it. If glass is that weak, that's a shame. Now I opened up my phone and heard a crack, I believe it may have been the case, and the entire glass went black. This is such a weak, horrible phone, and I can't believe this all happened before I owned it for a year.
Response from motorola.comBy Mitch, Motorola Customer Care, June 10, 2026
Hi Ghruzdov, We’re sorry to hear about your experience and understand how disappointing this must be, especially when the damage occurred within your first year of ownership. We appreciate you sharing your feedback regarding the durability of the display and your concerns about the screen no longer functioning after hearing a crack when opening the device. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
4
Easy transfer
on June 6, 2026
Posted by: KevinB
I like the phone. Takes awhile to learn all the features.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 9, 2026
Hi KevinB, Thank you for sharing your feedback. We’re glad to hear you’re enjoying the phone and that the setup and transfer process went smoothly for you. It’s completely normal for it to take a little time to get familiar with all the features, and we’re happy to know you’re working through that learning curve. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
on June 6, 2026
Posted by: Dennis_W
So many features. THE best phone I've ever owned!
Response from motorola.comBy Mitch, Motorola Customer Care, June 9, 2026
Hi Dennis_W, Thank you for sharing your feedback. We’re glad to hear you’re enjoying the wide range of features and that your new device stands out as the best you’ve owned so far. We appreciate your support and hope you continue to discover even more ways your phone can fit into your daily routine. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Love this flip phone
on June 6, 2026
Posted by: Anonymous
I upgraded from the 2023 motorola razr plus to the 2025 motorola razr ultra. I was hesitant to do this because I really enjoyed the 2023 razr plus but I am happy that I made the switch. With the enhances and improvements, I very much enjoy the 2025 razr ultra.
Response from motorola.comBy Mitch, Motorola Customer Care, June 9, 2026
Hi David, Thank you for sharing your experience. We’re glad to hear the transition from the Moto Razr+ 2023 to the Moto Razr Ultra has been a positive one for you. It’s great to know the improvements and enhancements are making a noticeable difference in your day-to-day use. We appreciate your continued support and hope you keep enjoying everything your new device has to offer. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com