Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
30
76%of customers recommend this product.
(
112 out of
148)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
5
Bravo Moto
on July 7, 2026
Posted by: Anonymous
from Owensboro, Ky
All I can say is... bravo moto. I had a galaxy s25 ultra for right at about a year and decided to take a chance on the razr being as they were on such a good deal when I purchased. All I can say is that I'm so glad I did. Motorola absolutely nailed it with this phone. The hardware is absolutely exquisite, it feels insanely premium from the real wood back to the buttery smooth hinge. The software is where I was scared, I love One UI from Samsung and was scared I would hate Motorola's, I actually REALLY like the software! I have yet to find something that I miss about the slab phone or that I don't like thus far about the motorola (3weeks of owning it). 10/10!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, July 9, 2026
Thank you for sharing such an amazing review, DustinRussell. We're thrilled to hear that you're loving your Razr and that it has exceeded your expectations. It's great to know you're enjoying the premium design, smooth hinge, and software experience. We truly appreciate you giving Motorola a chance and are happy to hear the device has been a great fit for your needs. Thank you for choosing Motorola! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Check Earpiece plasticy noise first
on July 4, 2026
Posted by: Motorazr
from New york
All these phones have earpiece plasticy noise problem, loved these phones but lost by FedEx for repair again replacement ph has lot of problems , same plasticy earpiece and auto reboot,
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, July 7, 2026
Hi Motorazr, We’re sorry to hear about the continued trouble you’ve experienced with your Moto Razr Ultra, especially after the repair process and receiving a replacement device. We understand how frustrating it is to encounter similar concerns again. We can see that you have already submitted a repair request for your device. At this time, we are waiting for our repair team to complete their evaluation so they can properly inspect the device and determine the next steps. We appreciate your patience while the repair team reviews your device. Once the evaluation is completed, you will receive further updates regarding the repair status.
Written by a customer while visiting motorola.com
Customer Rating
5
Awesome
on July 2, 2026
Posted by: Isaiaih
from Oklahoma
Love the phone so far ! The only issues I ran into was having to manually execute software updates. But once I got to the latest one , that's no longer a problem. So far everything is great!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, July 2, 2026
Hi Isaiaih, We're glad to hear you're enjoying your phone and that everything has been working great after updating to the latest software version. We appreciate you letting us know about the initial update experience, and we're happy it has been resolved. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
2
STAY AWAY FROM MOTOROLA PHONES - NO SUPPORT
on June 30, 2026
Posted by: BK_K
from San Jose California
The first thing I want to let you know s that Support for this phone from Motorola is VERY POOR. I have this phone now for 5 months and have been have had nothing but issues. From software issues to hardware issues and now the bluetooth device does not work. I have spent 11 days on the phone with Motorola and each time over 30-45 mins and they will try to transfer me to another group and the call will be disconnected. Today alone, I have called 4 times. They are nice on the phone but the call is disconnected. Needless to say, I have a new phone with bad hardware and software. TMobile refused to replace it because they want Motorola to do it. I have spent more than 10 hours on the phone in several days and no solution. . .Not even anyone to say anything. My Advice to you: STAY AWAY FROM THIS PHONE OR ANY MOTOROLA PHONE because if you have a problem with it, you star stuck. Buy a SAMSUNG OR IPHONE. They have a store location where you can go to take your phone if you have any issues.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, July 1, 2026
Hi BK_K, Thank you for taking the time to share this. We're sorry for the frustration you’ve experienced with repeated support contacts and the difficulty getting a stable resolution. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Awesome Phone!
on June 28, 2026
Posted by: Trekky61
from Wooster Ohio
Awesome phone. I like the larger screen and it feels like it is more solid. The sound is great and the camera does great!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, July 1, 2026
Hi Trekky61, thank you for sharing your wonderful feedback. We're thrilled to hear you're enjoying the larger display, solid feel, great sound quality, and camera performance. It's great to know the phone is meeting your expectations. We appreciate you choosing Motorola and hope you continue to enjoy your device. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Snappy, responsive, and useful
on June 28, 2026
Posted by: Carl in Murrieta
I had a G100 prior to this phone. I still use the G100 for gaming, but use the Razr for work and everything else. The RAZR handles the games well, but I am trying to separate functions. The RAZR seems faster in most every app vs. the older G100. The fold function is nice and smooth. It open smoothly and I haven't had an issue (yet). The outer screen is awesome. I love that I can pick and choose what apps I want to use on the outside screen. Battery life is solid as well. I get hundreds of emails a day the RAZR easily handles my usage. The OS is newer/current so I am back into the occasional reboot cycle again, but it doesn't impact too much. I have barely started using all the bells and whistles as there are so many built in now.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 28, 2026
Hi Carl, Thank you for the detailed 5-star review and for sharing your experience with both devices. We’re glad to hear the Razr has become your primary phone for work and daily use, and that you’re enjoying its speed, smooth folding mechanism, and the flexibility of the external display. It’s great to know it’s handling your high email volume and multitasking needs well. We also appreciate your feedback regarding the occasional restarts after updates, as well as your overall impressions of the newer software experience. Insights like yours are valuable and will be shared with our product team as we continue refining performance and usability. Thank you for choosing Motorola and for taking the time to share such a thoughtful review. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Motorola perfected the flip phone
on June 28, 2026
Posted by: TEJohnson
Motorola has really perfected the "flip"-style of foldable phones. 4 years ago I got the first version of the Razr re-launch. I loved the phones practicality and pocket ability but it had issues which means I went back to owning a pixel 9 months later. The two biggest issues for me were battery life and the "OK" camera.
The 2025 Razr Ultra addressed those concerns very well. The battery life is far better. I can get through a whole day of regular use and only be down to ~75 percent battery.
The camera is a vast improvement and makes getting great shots super easy. I was a Pixel owner for more than 4 years and this phone FINALLY competes with the camera experience of the Pixel phones.
Also the phone is gorgeous and truly looks and feels "premium." I always have my phones in a case for protection but this one I HAD to get a clear case cause the design of the phone is gorgeous.
Response from motorola.comBy Mitch, Motorola Customer Care, June 30, 2026
Thank you for sharing such a thoughtful review, TEJohnson. We're delighted to hear that the Moto Razr Ultra 2025 has exceeded your expectations and addressed the concerns you had with an earlier Razr model. It's wonderful to know you're enjoying the improved battery life, enhanced camera performance, premium design, and pocket-friendly form factor. We especially appreciate your kind words about the phone's appearance—it's great to hear the design inspired you to show it off with a clear case! Thank you for choosing Motorola again, and we hope you continue enjoying your Razr Ultra for years to come. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great Phone. Best in class Flip phone
on June 24, 2026
Posted by: ClaptonAmerica
from Monaca, Pennsylvania
Great phone. Solid build quality. Impressed with the screen and battery life.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 28, 2026
Hi ClaptonAmerica, Thank you for the 5-star rating and for sharing your feedback! We're delighted to hear that you're enjoying your Motorola flip phone and that you're impressed with its build quality, display, and battery performance. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com