Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
30
76%of customers recommend this product.
(
112 out of
148)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
5
2025 Razr Ultra living up to expectations!
on June 14, 2025
Posted by: ehking99
This is the second Razr I have bought. The first being the 2023 Razr+ which I loved, but liked the look and feel of the new Razr Ultra. The Ultra is a little thicker than my last Razr, but not that much heavier. Performance and battery life are good. I have only had it a couple of weeks, but very satisfied so far. I was thinking the camera would be better, but still not Samsung level. I am still playing with it so my opinion may change with some practice. Overall very happy with the phone.
Response from motorola.comBy Mitch, Motorola Customer Care, June 16, 2025
Thank you for taking the time to share your detailed feedback, Ehking99. We’re thrilled to hear that you’re enjoying your new phone and that it’s living up to your expectations so far. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
It's great
on June 13, 2025
Posted by: Yeah me
Love love love it,....................................................!
Response from motorola.comBy Mitch, Motorola Customer Care, June 16, 2025
Thank you so much for sharing your excitement! We're thrilled that you're enjoying your phone. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
A Stunning Foldable Phone — But Where’s the Case?
on June 13, 2025
Posted by: jlcrane
from North Carolina
I’ve been using the Motorola Razr Ultra for a few weeks now, and I have to say — it’s an absolute standout in the foldable phone space. The sleek design, vivid outer display, and smooth performance make it a joy to use every day. The hinge feels solid, the cameras are surprisingly capable, and the customization options for the front screen are a game-changer.
That said, one major disappointment keeps nagging at me: the protective case featured in many of the promotional images wasn’t included in the box, and worse, it’s not even available for purchase. For a premium phone with a premium price tag, I expected better. A foldable design deserves some level of protection, especially when it's prominently shown with a case in marketing materials. It's frustrating to have to search for a third-party alternative that may not even be a good fit.
All in all, the Razr Ultra is a beautiful and capable device that turns heads, but Motorola dropped the ball by not including — or at least offering — the matching case. At this price point, it feels like an oversight that shouldn't have happened.
5 stars with a caveat.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 16, 2025
Thank you so much for your detailed and honest feedback, Jlcrane. We’re thrilled to hear how much you’re enjoying your Razr Ultra, especially its design, display, and performance. It means a lot to us that you took the time to share your experience. We appreciate your input about the case, and we understand your disappointment. We’ll make sure to pass your comments along to the team. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Just keeps getting better!
on June 9, 2025
Posted by: jerisc
from Centerville, MO
Just bought a razr 24+ less than a year ago, but then the NEW razr got released, and I couldn't resist! Practically the same size and of course the same functionality, I believe this one is a smidge faster than the 24+. And the storage... Unbelievable! I couldn't possibly get anywhere near using all that space! I only wish there were more options for cases, some of the older razr's have some really cute ones. I normally don't use many of the unique optional features, but am slowly warming up to it & this phone can do some amazing things! Pictures & videos have fantastic quality, the color & depth - phenomenal! Not that I'll use it, but it's also a dual sim phone.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 9, 2025
Hi Jerisc, Thank you so much for sharing your Razr journey with us! We love hearing from loyal Motorola fans upgrading and enjoying the latest tech. We're glad you’re discovering some of the unique features and loving the photo and video quality. Thanks again for being part of the Motorola family and enjoying the Razr evolution with us. We’re excited to keep bringing you more! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
meh
on June 9, 2025
Posted by: ZGhol
from St Louis
I ended up returning my device as the price tag didn't quite fit the features and bloatware. The AI feature is pushed too hard and to be honest, the Pixel phone has better usability. The final straw for me was it just not working well on Google Fi off wifi.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, June 9, 2025
Hi ZGhol, We’re sorry to hear that your experience with the phone didn’t meet your expectations, and we understand why you chose to return it. Your feedback about the AI features and Google Fi compatibility is valuable and helps us improve. If you ever consider giving Motorola another try or have questions about other models, we’re here to help.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone and alot if my friends are envious.
on June 6, 2025
Posted by: Dannyc01
I got the RAZR three weeks ago and it it doing everything I bought it for.
Response from motorola.comBy Carlos, Motorola Customer Care, June 6, 2025
We're truly glad to know that your new RAZR is meeting your expectations and doing everything you purchased it for. Whether it's the design, functionality, or features that drew you to it, it's great to know it's delivering real value for you. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
5
I love my new Razr Ultra 2025
on June 5, 2025
Posted by: rjwjr
This is my 4th Moto Razr (I've had every generation since they were first introduced) and this one is the best. They really got it right this time. It is finally a flagship level device.
Response from motorola.comBy Carlos, Motorola Customer Care, June 6, 2025
Thank you so much for your loyalty, it truly means a lot to us that you’ve been with the Moto Razr journey from the very beginning!
Hearing that the latest Razr is your favorite and that it finally feels like the flagship device you’ve been waiting for is exactly the kind of feedback we strive for. The improvements in performance, design, durability, and overall user experience were all made with users like you in mind. Those who have supported Razr through every generation. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Hearing that the latest Razr is your favorite and that it finally feels like the flagship device you’ve been waiting for is exactly the kind of feedback we strive for. The improvements in performance, design, durability, and overall user experience were all made with users like you in mind. Those who have supported Razr through every generation. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com