Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
30
76%of customers recommend this product.
(
112 out of
148)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
4
My Razr Experience
on July 1, 2025
Posted by: Yipp
1: I love having a flip phone
2: Everything the phone does for being a flip phone is very nice.
3: My biggest downside to this phone, the only charger that really works for this phone is the one you gotta buy that they made just for it. I've tried many other chargers and even my monitor which charges my old razor Quick (the monitor is rated at 90w so I assume this phone is deciding that's dangerous and doesn't charge from it)!
4: Camera works way better than the previous razr
5: The last potential downside is when the 1st new razr came out prolly 2-3yrs later it had a forced update randomly one night and then it would only trickle charge, so should be aware it's possibly a 2-3yr deal if that pattern follows (otherwise id honestly still use the 1st new one it's way more reminiscent of the old razr phones, sure it lacks power but it looks good, very light and the screen shows no signs of wear) they wanted a review so they got one lol
2: Everything the phone does for being a flip phone is very nice.
3: My biggest downside to this phone, the only charger that really works for this phone is the one you gotta buy that they made just for it. I've tried many other chargers and even my monitor which charges my old razor Quick (the monitor is rated at 90w so I assume this phone is deciding that's dangerous and doesn't charge from it)!
4: Camera works way better than the previous razr
5: The last potential downside is when the 1st new razr came out prolly 2-3yrs later it had a forced update randomly one night and then it would only trickle charge, so should be aware it's possibly a 2-3yr deal if that pattern follows (otherwise id honestly still use the 1st new one it's way more reminiscent of the old razr phones, sure it lacks power but it looks good, very light and the screen shows no signs of wear) they wanted a review so they got one lol
Response from motorola.comBy Mitch, Motorola Customer Care, July 6, 2025
Hi Yipp, Thank you for taking the time to share such a detailed and honest review, We’re thrilled to hear you love the flip phone form factor and are enjoying the upgraded camera and overall experience. It’s great knowing the Razr continues to deliver the style and function you expect. We also appreciate your feedback regarding charging compatibility and your past update experience. Your insights help us understand what matters most to our users, and we’ve shared your concerns with our team. We’re always working to improve the experience and transparency around updates and accessories. Thanks again for being part of the Razr journey with us. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Better that I hoped
on June 27, 2025
Posted by: Revjr
from South Jersey
This phone is everything I wanted and more. Positive surprises are rare.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 27, 2025
Thank you for the wonderful feedback, Revjr. We're so happy to hear your new phone exceeded your expectations. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Glad I bought it
on June 27, 2025
Posted by: Bill15
Love this phone, went from a Samsung to this one. So easy and light. Since I received the phone I maybe opened it 10 times. You can do everything with it closed using the front screen and a set of ear buds. Texting and writing emails take getting used to the size of the keyboard. Once you do it's easy.
Response from motorola.comBy Mitch, Motorola Customer Care, June 27, 2025
Hi Bill15, Thank you for the wonderful feedback! We’re so glad to hear you’re loving your new phone, especially the ease of use, lightweight design, and how much you're getting done right from the external display. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Good device but needs more improvements.
on June 27, 2025
Posted by: successfulphil90
from Southfield, Michigan
I brought the ultra 60 a month ago. I like the phone but there are a few concerns with this device. First , Motorola needs to allow users to remap the A.I. button to activate different functions and Apps. Many users don't have much use of the A.I. functions. Secondly, the continuation of watching social media content from opening to closing the device (vise versa) is horrible! When I'm watching a video on any of the social media platforms on the front screen and I open the device to continue to watching it, the video is gone , and the feed refreshes, it's the same process when I do it the other way too . Also, the recording quality needs to be much better and add a telephoto lens in the future please .
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 29, 2025
Hi Successfulphil90, Thank you for sharing your feedback, and we're really glad to hear that you're enjoying your phone overall. We also appreciate you taking the time to highlight the areas where you'd like to see improvements. We understand the desire to remap the A.I. button to other functions or apps. Customization is a valuable feature, and we’ve shared this suggestion with our team for future consideration. Your feedback on app continuity when transitioning between the external and main displays is also important. Regarding camera recording quality and your suggestion for a telephoto lens, we hear you. We'll relay your feedback to the team. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Definitely worth the wait
on June 26, 2025
Posted by: ca89
from Charlottesville, VA
Coming from an iPhone 12 Pro, I can safely say that this phone is a serious upgrade. I an overall happy with the size and weight of the phone. While I was nervous about the folding aspect of the phone at first, I have gotten used to it and have not had a problem with it! I personally did purchase a front screen protector for the device, but that's a personal preference.
The phone runs well. Compared to a Google Pixel it's mostly the same from the Android perspective, but there is a little bit of Moto skinning to the OS on the device. That's not a problem for me - I like the customization features. I would definitely recommend this phone to anyone looking to upgrade. The camera, when using with the Messages app, does not take as good of photos as when using the camera outside of apps. That isn't a knock on the camera software - it's just something that's pretty normal with the way apps handle the usage of the camera software itself. The same thing happened with my iPhone and the Meta Messenger app - the photo quality was just lacking. I get around this on the Ultra by taking the photo I want with the normal camera app and inserting it into a message. Takes one extra step but it's fast.
I had issues with pre-order and shipping times, however that was not the phone's fault.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 26, 2025
Hi Ca89, Thank you for taking the time to share such a detailed and thoughtful review. We're thrilled to hear that the transition to your new Motorola device has been a positive experience and that you're enjoying the design, performance, and customization features. It’s also great to know the folding aspect has exceeded your expectations. We appreciate your patience with the pre-order process and truly value your recommendation. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Life altering , phone experience
on June 21, 2025
Posted by: Neonman
from Georgia
I bought during preorder and have the 1 terabyte memory , and it's been awesome . My wife has the 2024 entry model and loves it , so I was considering a folding device. Our family is on Google Fi . Google fi works on T-Mobile network and the Snapdragon Elite chip would qualify qualify for their 5g+ network. Having the phone fold in half and have the smaller form factor is amazing . The front screen for all apps and games is a absolute life changing experience for the better . I listen to a lot of YouTube music and podcasts and keep on the small screen on data connection, and the battery holds up . The best part is if you run low you plug it up to a 68 watt charger ang the phone can charge from 50% to 100% in 25 minutes.. and from 4% to 100%in 45 minutes. This is important to not always need a charging battery case as I have for my past phones . Battery life is awesome, 3 hours of navigation on the front screen 60+ pictures and a few short 4k videos , and played music to a Bluetooth speakers for 2 hours and was down to 65 % battery .
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 23, 2025
Wow! Thank you so much for sharing your amazing experience, Neonman. We're thrilled to hear that your foldable Motorola phone with 1TB of storage has made such a powerful impact on your daily life. From the convenience of the compact form factor to the front screen experience and blazing-fast charging, it sounds like it's been a perfect fit for your needs. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Best phone out there!
on June 20, 2025
Posted by: Giants23
We love the phone! I wish it had the speed dial to hold down and an easier format to find people in contacts. But other than that home run. Finally a flagship phone that has all the high-end features come awesome battery, awesome screen and everything else! Best Phone out there.
Response from motorola.comBy Carlos, Motorola Customer Care, June 20, 2025
Thank you so much for your kind words, we're absolutely delighted to hear that you and your family are enjoying the phone! It’s great to know that the powerful battery, stunning screen, and premium features are all hitting the mark for you.
We really appreciate you sharing your thoughts about speed dial and contact accessibility as well. Feedback like yours is incredibly valuable; it helps our team understand what users love and where we can improve the experience even further. We’ll be sure to pass your suggestions along to the appropriate team for future consideration. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
We really appreciate you sharing your thoughts about speed dial and contact accessibility as well. Feedback like yours is incredibly valuable; it helps our team understand what users love and where we can improve the experience even further. We’ll be sure to pass your suggestions along to the appropriate team for future consideration. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
5
Great Phone
on June 19, 2025
Posted by: Haps
Had a Ultra Razor for a month and traded my Razor 2024+. Phone is awesome.
Response from motorola.comBy Mitch, Motorola Customer Care, June 19, 2025
Thank you for your positive feedback, Haps. We're so glad to hear you're enjoying your new Razr and that the upgrade has been a great experience. It's always exciting to hear when our devices exceed expectations. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com