Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
30
76%of customers recommend this product.
(
112 out of
148)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
2
SO DISAPPOINTED
on August 13, 2025
Posted by: I have no nicknsme
SO DISAPPOINTED......Quite a few years ago, I loved MOTOROLA phonews. They were easy to use. the camera was FANTASTIC, and it was a very reliable and sturdy phone. I switched to SAMSUNG many years ago . When the razor by motorola came out, I thought Id really like a smaller phone with the same dynamics of the other phones. BOY WAS I WRONG...The only thing I like about this phone is that the phone folds and I can have all my essestial icons on the front screem. The phone itself is very slow and the photographic quality is for somebody who just takes pictures for now reaSON. yES THE CAMERA ACTS AS A CAMCORDER, BUT the photo screen is 3 x 3 inches???? seriously..I HATE THIS PHONE !!! Very frustrating. Im so happy I kept my Samsung. Im going back to AWESOMENESS> SORRY Notorola. I gave it a chance. YOURE just not there yet.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, August 14, 2025
We’re sorry to hear about your disappointment, and we appreciate you sharing your experience. We understand how important speed, camera quality, and overall usability are in a smartphone, and we regret that the Razr did not meet your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please check the email that we have sent you so we can further discuss this matter. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Plenty of storage.
on August 13, 2025
Posted by: sgeorge923
Although storage and battery last all day. I wish the backup of the old Motorola was simpler.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 13, 2025
Hi Sgeorge923, It’s great that you’re happy with the storage and all-day battery life, though we understand how a simpler backup process from your old Motorola would have made the transition smoother. We appreciate your honest feedback—it helps us improve. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Awesome flip
on August 13, 2025
Posted by: JoeJP
Amazing build quality, speed, interface, and battery life. So far, 2mos, no real criticisms.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 13, 2025
Hi JoeJP, Thank you so much for the great feedback. It’s great to hear that you’re so satisfied with your device’s build quality, speed, interface, and battery life after two months of use! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great for gaming
on July 28, 2025
Posted by: Matt1989
from Illinois
This phone is incredible, has enough RAM for high quality AAA gaming and the 8 elite chip works amazingly. Battery life is amazing, not just for a foldable.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, July 28, 2025
Wow! Thank you for the awesome feedback, Matt1989. We're thrilled to hear you're enjoying the powerful performance and battery life, especially for gaming on a foldable device. The Snapdragon 8 series truly delivers, and it's great to know it's meeting your expectations! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Dead
on July 5, 2025
Posted by: Kenny was
from Chicago
I bought the ultra on the first day of sales, I use it sparingly. As of July 4 it completely died on me. Won’t turn on, won’t ring when I call it. No lights, sounds or nothing else.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, July 7, 2025
Hi Kenny, We’re sorry to hear that your phone has completely stopped working. We would like to have the opportunity to investigate your feedback further and assist you directly. Please check the email we’ve sent you so we can discuss this matter in more detail and help resolve it as quickly as possible.
Written by a customer while visiting motorola.com
Customer Rating
5
Best Phone I've Owned in Years!
on July 3, 2025
Posted by: Moto95
from Mississippi
I've had my Razr Ultra for going one two months now, and it's be the best transition to a new phone I've ever had. I've never cared for my past android devices (Samsung, LG, etc.) and have always been told to avoid Motorola.... I'm glad I didn't! Coming from an iPhone 16 Pro Max, I was worried about missing the ecosystem, but haven't one bit.
The built quality is very strong and the hinge is tight, although I do struggle getting it to stay at an angle greater than 90 degrees, but this phone is all about the external screen. The external display is sharp, responsive, and very snappy for nearly everything. You could easily go a whole day without opening the device.
Cameras are great and ALMOST where they need to be to compete against other flagships, but I think it's a processing error in most cases. With appropriate lighting, the Razr takes excellent photos. The macro camera is easily the best I've ever used. I like the "lossless" telephoto zoom in the main lense because it essentially gives you three cameras in two.
The internal screen is gorgeous and very sharp and responsive. Don't worry about a crease because it's practically nonexistent! The device is great for gaming and a powerhouse for work. Even though it's throttled for battery life, it's incredible I can have this power in a wallet sized device. I can even connect it to a monitor and use it as a computer, which neither my iPhone nor Samsung Flip could do.
The biggest complaint is the lack of 3rd party cases. No major or reputable phone case companies design for the Razr, and I would love to see that changed with more partnerships as the Razr becomes more mainstream. Hopefully we can get a tablet style phone from Motorola in the future.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, July 4, 2025
Thank you so much for your detailed and thoughtful feedback on your experience with the Razr Ultra! We're thrilled to hear that the transition from iPhone and other Android brands has been such a positive one for you. Your insights on the external display, hinge design, camera performance, and overall versatility are greatly appreciated.
We've noted your comment about the hinge angle and limited third-party case options. We understand how important accessories are for protection and personalization, and we’ll be sure to pass this along to the team. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
We've noted your comment about the hinge angle and limited third-party case options. We understand how important accessories are for protection and personalization, and we’ll be sure to pass this along to the team. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
4
Nice but Too Expensive
on July 3, 2025
Posted by: USMC_4Ever
Bough it during pre-release sale with the pre-order discount, have been using it for several weeks and altough there's nothing wrong with it or its performance, I do feel is overpriced primarily due to its limited functionality, if this was a larger screens such as a table size I could easily justify the price; hwoever, for a flip phone size the MSRP is high. Outside screen is nice, and its fucntionality is above average. Nevertheless, I won't be keeping it, I would much rather save my money and invest it into a device that can provide more functionality for a multi-functional user.
Response from motorola.comBy Mitch, Motorola Customer Care, July 6, 2025
Hi USMC_4Ever, Thank you for sharing your feedback with us and we appreciate you taking the time to share your thoughts. We’re sorry to hear that the phone didn’t meet your expectations in terms of value and functionality. While we’re glad to know you’ve had a smooth experience with its performance and appreciate the external display, we understand that every user has unique needs when it comes to versatility and phone features. We appreciate your feedback on our products, and we'll relay the message to the team. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
BEST RAZR BY FAR.
on July 3, 2025
Posted by: Gene T
This is the best Razr by far, it's my third and I love it.
Response from motorola.comBy Mitch, Motorola Customer Care, July 6, 2025
Wow! Thank you so much for your amazing feedback, Gene. We’re honored to hear this is your third Razr and that you think it’s the best one yet. Your loyalty means the world to us. We’re thrilled you’re loving your new Razr, and we’ll keep working hard to make each one better than the last. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com