Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
110
4 Stars
30
3 Stars
20
2 Stars
12
1 Star
22
77%of customers recommend this product.
(
82 out of
107)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
4
Pretty good phone
on March 17, 2026
Posted by: Caleb_L
I got this about a month again and I love it, I don't really know how I feel about the application though as I switched over from iPhone, it's definitely a lot more complicated and there's really not reason for all the AI stuff. I will say though if you get one it's pretty steardy. I've dropped it a few times on accident of course but am having problems finding a phone case . Otherwise the hinges are good and it makes for a good phone I would say it's a little taller then an iPhone 12 but when folded it fits into a woman's front pocket just fine and those are small
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 18, 2026
Thank you for sharing your experience, Caleb_L. We’re glad to hear that your Razr is holding up well and that the hinges and foldable design are working for you. We understand that switching can take some getting used to, and we appreciate your feedback on the app and AI features. Finding the right case can be tricky, but we hope you’re able to find one that fits perfectly. If you ever need help, give us a holler or reach out to our official Moto Razr Ultra community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
A Stunning Foldable Phone — But Where’s the Case?
on June 13, 2025
Posted by: jlcrane
from North Carolina
I’ve been using the Motorola Razr Ultra for a few weeks now, and I have to say — it’s an absolute standout in the foldable phone space. The sleek design, vivid outer display, and smooth performance make it a joy to use every day. The hinge feels solid, the cameras are surprisingly capable, and the customization options for the front screen are a game-changer.
That said, one major disappointment keeps nagging at me: the protective case featured in many of the promotional images wasn’t included in the box, and worse, it’s not even available for purchase. For a premium phone with a premium price tag, I expected better. A foldable design deserves some level of protection, especially when it's prominently shown with a case in marketing materials. It's frustrating to have to search for a third-party alternative that may not even be a good fit.
All in all, the Razr Ultra is a beautiful and capable device that turns heads, but Motorola dropped the ball by not including — or at least offering — the matching case. At this price point, it feels like an oversight that shouldn't have happened.
5 stars with a caveat.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 16, 2025
Thank you so much for your detailed and honest feedback, Jlcrane. We’re thrilled to hear how much you’re enjoying your Razr Ultra, especially its design, display, and performance. It means a lot to us that you took the time to share your experience. We appreciate your input about the case, and we understand your disappointment. We’ll make sure to pass your comments along to the team. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
My Razr Experience
on July 1, 2025
Posted by: Yipp
1: I love having a flip phone
2: Everything the phone does for being a flip phone is very nice.
3: My biggest downside to this phone, the only charger that really works for this phone is the one you gotta buy that they made just for it. I've tried many other chargers and even my monitor which charges my old razor Quick (the monitor is rated at 90w so I assume this phone is deciding that's dangerous and doesn't charge from it)!
4: Camera works way better than the previous razr
5: The last potential downside is when the 1st new razr came out prolly 2-3yrs later it had a forced update randomly one night and then it would only trickle charge, so should be aware it's possibly a 2-3yr deal if that pattern follows (otherwise id honestly still use the 1st new one it's way more reminiscent of the old razr phones, sure it lacks power but it looks good, very light and the screen shows no signs of wear) they wanted a review so they got one lol
2: Everything the phone does for being a flip phone is very nice.
3: My biggest downside to this phone, the only charger that really works for this phone is the one you gotta buy that they made just for it. I've tried many other chargers and even my monitor which charges my old razor Quick (the monitor is rated at 90w so I assume this phone is deciding that's dangerous and doesn't charge from it)!
4: Camera works way better than the previous razr
5: The last potential downside is when the 1st new razr came out prolly 2-3yrs later it had a forced update randomly one night and then it would only trickle charge, so should be aware it's possibly a 2-3yr deal if that pattern follows (otherwise id honestly still use the 1st new one it's way more reminiscent of the old razr phones, sure it lacks power but it looks good, very light and the screen shows no signs of wear) they wanted a review so they got one lol
Response from motorola.comBy Mitch, Motorola Customer Care, July 6, 2025
Hi Yipp, Thank you for taking the time to share such a detailed and honest review, We’re thrilled to hear you love the flip phone form factor and are enjoying the upgraded camera and overall experience. It’s great knowing the Razr continues to deliver the style and function you expect. We also appreciate your feedback regarding charging compatibility and your past update experience. Your insights help us understand what matters most to our users, and we’ve shared your concerns with our team. We’re always working to improve the experience and transparency around updates and accessories. Thanks again for being part of the Razr journey with us. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Nice but Too Expensive
on July 3, 2025
Posted by: USMC_4Ever
Bough it during pre-release sale with the pre-order discount, have been using it for several weeks and altough there's nothing wrong with it or its performance, I do feel is overpriced primarily due to its limited functionality, if this was a larger screens such as a table size I could easily justify the price; hwoever, for a flip phone size the MSRP is high. Outside screen is nice, and its fucntionality is above average. Nevertheless, I won't be keeping it, I would much rather save my money and invest it into a device that can provide more functionality for a multi-functional user.
Response from motorola.comBy Mitch, Motorola Customer Care, July 6, 2025
Hi USMC_4Ever, Thank you for sharing your feedback with us and we appreciate you taking the time to share your thoughts. We’re sorry to hear that the phone didn’t meet your expectations in terms of value and functionality. While we’re glad to know you’ve had a smooth experience with its performance and appreciate the external display, we understand that every user has unique needs when it comes to versatility and phone features. We appreciate your feedback on our products, and we'll relay the message to the team. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
2
SO DISAPPOINTED
on August 13, 2025
Posted by: I have no nicknsme
SO DISAPPOINTED......Quite a few years ago, I loved MOTOROLA phonews. They were easy to use. the camera was FANTASTIC, and it was a very reliable and sturdy phone. I switched to SAMSUNG many years ago . When the razor by motorola came out, I thought Id really like a smaller phone with the same dynamics of the other phones. BOY WAS I WRONG...The only thing I like about this phone is that the phone folds and I can have all my essestial icons on the front screem. The phone itself is very slow and the photographic quality is for somebody who just takes pictures for now reaSON. yES THE CAMERA ACTS AS A CAMCORDER, BUT the photo screen is 3 x 3 inches???? seriously..I HATE THIS PHONE !!! Very frustrating. Im so happy I kept my Samsung. Im going back to AWESOMENESS> SORRY Notorola. I gave it a chance. YOURE just not there yet.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, August 14, 2025
We’re sorry to hear about your disappointment, and we appreciate you sharing your experience. We understand how important speed, camera quality, and overall usability are in a smartphone, and we regret that the Razr did not meet your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please check the email that we have sent you so we can further discuss this matter. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
4
You Need A Motorola Music App
on August 14, 2025
Posted by: Sincere
from Bethlehem
You need a motorola music app.
You need a motorola music app
You need a motorola music app
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 14, 2025
Hi Sincere, thank you for your feedback and suggestion. A Motorola music app could enhance the listening experience. We value your feedback and will be sharing it with the teams to improve both our products and features.
Written by a customer while visiting motorola.com
Customer Rating
5
Great foldable phone with all the goodies
on August 20, 2025
Posted by: Antkiller
I have had the last 3 RZRs and this one is by far the best. That 1TB drive is da bomb.....and the battery seems to last longer than both previous phones....Just my advice....if you make a RZR with a significantly bigger battery along with the 1 TB drive I'd never complain!!!
Response from motorola.comBy Mitch, Motorola Customer Care, August 21, 2025
Hi Antkiller, thank you so much for your great feedback. It’s great to hear that the Moto Razr Ultra is your favorite so far, especially with that impressive 1TB internal storage. We appreciate your honest feedback—it helps us improve. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
2
It's okay
on September 4, 2025
Posted by: Rickwerd
It has been about a month since I've been using the razr ultra. I like the hardware on Samsung Flip 7 more, and bought this phone instead based off of the specs on paper. Phone is smooth, however once it starts to heat up the thermal throttling is real and noticable lag in games. It can be hard to see the screen if it's really sunny out. There are random annoyances such as keyboard not loading for a specific app or texts for random people don't go through even if network is fine, and today Android pay didn't feel like working...my biggest complaint would be the external display, don't get me wrong it is nice you can run most apps on it but the most annoying part is that Gemini does not work properly on it. I'm well vested into the Google ecosystem and it keeps telling me I have to open my phone to activate Gemini through voice command or even the short cut when holding the power button down a bit. Perplexity works fine so I'm currently using that but it's not my preferred AI. Gemini used to work for a couple days just fine but after updates just started having so many problems , and for me rolling back the updates did not work. All in all it's a fun phone, but I wish there was a cooling system inside the phone and hope they drop an update soon for the software
No, I would not recommend this to a friend.
Response from motorola.comBy Carlos, Motorola Customer Care, September 4, 2025
Hi Rickwerd, Thank you for the detailed feedback! We're glad to hear you're enjoying aspects of the Razr+ (Ultra), especially its fun and versatile design. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com