Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
30
76%of customers recommend this product.
(
112 out of
148)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
4
Really good phone!
on August 20, 2025
Posted by: RoyN
from Queens, NY
So far, I love the phone, but there are certain things that I still need to get used to. My previous phone was a Pixel 6a running Android 16. The new one is Android 15 and I wish that Motorola updates that soon ... but (having had a Moto phone many years ago) I won't be holding my breath waiting for that to happen. Excellent camera and newly updated Android camera software.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 20, 2025
Hi RoyN, Thank you for your feedback. It’s great to hear you’re loving the phone overall. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Bluetooth connections to android auto work now
on August 19, 2025
Posted by: Jimthzz
A significant improvement over the 2023 Razr + I had
Response from motorola.comBy Mitch, Motorola Customer Care, August 20, 2025
Hi Jimthzz, Thank you so much for your continued support! It’s great to hear that this phone is a significant improvement over the 2023 Razr+ you had. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
So far, so good. Excellent phone.
on August 19, 2025
Posted by: Jnichols
from Central Missouri
Purchase about a month and half ago. So far so good. Apps are snappy. If you have to reboot, the reboot time is quick. Of course you have to a little careful with the phone screen, but unless your rolling around in the sand, you shouldn't have any issues.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 20, 2025
Hi Jnichols, Thank you for sharing your feedback! It’s great to hear that your device is performing well with fast app response and quick reboot times. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Best Flip Phone in North America HANDS DOWN
on August 19, 2025
Posted by: MotoMan Razr
from St. Cloud, MN, USA
This is my second Razr (well technically my 3rd if you count the O.G. Razr). I purchased the basic entry level one last year as I wanted to dip my toes back into the "flip" phone again to make sure it is what I wanted and was able to do everything I needed. I like having a smaller size phone in my pocket but like having a larger screen so this was the natural choice. After having the Razr 2024 for a few months, it was confirmed to me that I am a Razr guy again. But now I needed more processing power and a better camera. I have owned Google Nexus/Pixel phones for the last 7 years or so, and I didn't want to give up a great camera phone. This Razra Ultra does not disappoint. So far it is just as good as my Pixel 7 was for photos if not better. Lightning fast processor for anything I can throw at it. I could not be happier with this new phone. I also love being able to get a real wood back again as the Moto X2 was one of my favorite phones I have ever owned.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 19, 2025
Hi MotoMan Razr, Thank you so much for your continued support! It’s great to hear how well the Razr Ultra fits your needs, especially combining the classic flip design with powerful performance and excellent camera quality. It means a great deal to us that you've come back for more, and we're glad it continues to meet your expectations. Enjoy and thanks again for being a loyal customer! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Disappointing software
on August 19, 2025
Posted by: Ugh!
from Chicago, IL
Every day I have software glitches that Motorola has not fixed through their recommendations. The home lock screen doesn't keep my email widget from populating on a new page multiple times a day, still can't change my external screen apps or home screen to change the apps as it's frozen after adding a shortcut contact as one of those 4 apps and it disappeared. Tired of having to delete and install apps
Response from motorola.comBy Carlos, Motorola Customer Care, August 19, 2025
Hi Ugh!, We’re truly sorry to hear about the persistent software problems you’re experiencing with your Razr Ultra, and we understand how frustrating it must be to deal with daily glitches that impact usability. To better assist you, we have sent you and email. We'll be expecting for your response.
Written by a customer while visiting motorola.com
Customer Rating
4
Great battery life
on August 17, 2025
Posted by: Meena
I have had my ultra for just over a week, so far I'm loving it! So much more to discover
Response from motorola.comBy Mitch, Motorola Customer Care, August 17, 2025
Hi Meena, We’re glad to hear you’re enjoying the great battery life and discovering more to love about your Moto Razr Ultra. We hope it continues to impress as you explore all its features. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
You Need A Motorola Music App
on August 14, 2025
Posted by: Sincere
from Bethlehem
You need a motorola music app.
You need a motorola music app
You need a motorola music app
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 14, 2025
Hi Sincere, thank you for your feedback and suggestion. A Motorola music app could enhance the listening experience. We value your feedback and will be sharing it with the teams to improve both our products and features.
Written by a customer while visiting motorola.com
Customer Rating
3
Great but software glitches ruin overall experienc
on August 13, 2025
Posted by: KBAAC
from Chicago,IL
Love the phone, long time Samsung user. Phone is incredible but software glitches disappointing. Home and lock screen glitch won't let me change background or 4 apps without having to do a complete phone reset. Another glitch is a lock home screen so apps and widgets won't delete or move... A new screen populates with my emails stack, when I go to move it back to other screen it won't let me do it because .....screen is locked yet it moved on its own!! With Samsung I could set a time to have the Always on Display. Example, I want that on from 6am to 8am , but you can't do that with Motorola. Its either on or off. Battery life awesome, external screen blows Samsung away. Still have issues where I can't make a call with wifi, have to turn it off. Great looking phone.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 14, 2025
Hi KBAAC, Thank you for sharing your detailed feedback, and we’re sorry to hear that software glitches are affecting your experience. As we stand by our phones, we'd like to help get this sorted out. Please check the email that we have sent you so we can further discuss this matter.
Written by a customer while visiting motorola.com