Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
30
76%of customers recommend this product.
(
112 out of
148)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
5
Great features
on September 2, 2025
Posted by: Sammifaye
from Soddy Daisy, TN
I bought a month ago and so far I love this phone. The camera is great. I use the external screen almost as much as the internal one.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, September 3, 2025
Hi Sammifaye, Thanks for sharing your experience! We're glad to hear you're loving your phone, especially the camera and how useful the external screen has been. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
1
Wireless charging has failed within the 1st month
on September 2, 2025
Posted by: NoRomBasic
While the unboxing experience was terrific, wireless charging has completely failed less than three weeks in. It makes me very concerned about long- term reliability.
Response from motorola.comBy Carlos, Motorola Customer Care, September 2, 2025
Hi NoRomBasic, We're sorry to hear about the issue with wireless charging. This isn’t the experience we want you to have, especially so soon after purchase. We understand how frustrating this must be and completely share your concern regarding long-term reliability. We have sent you an email to further get details.
Written by a customer while visiting motorola.com
Customer Rating
5
Great materials, resistance and finish
on August 26, 2025
Posted by: mrspearattic
Bought it around a month ago. It is the definitive foldable phone in the market in 2025. It's snappy, durable with the flexible hinge and the Alcántara finish makes the phone so much more premium. Although I have to take care of it a lot more than other phones, because foldable phones are fragile in nature. I still recommend this phone as it offers a lot of value if you are in the budget to buy one.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, August 27, 2025
Hi mrspearattic, Thank you for your feedback! We're glad to hear you're enjoying your foldable phone and appreciate the premium design and performance. Your note on handling care is important, foldable do require a bit more attention. We're happy it’s meeting your expectations and offering great value. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
5
RAZR ultra 2025
on August 24, 2025
Posted by: RAZR 2025
Thanks to have always on display now , big screen, smooth
Response from motorola.comBy Mitch, Motorola Customer Care, August 24, 2025
We’re glad to hear you’re enjoying the always-on display, big screen, and smooth performance. Thank you for sharing your experience and for choosing Motorola! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Well done Team Motorola!
on August 23, 2025
Posted by: MejustME
Weeks of use, AND I LOVE IT! Powerful, beautiful, and BRAVO Motorola!!!!
Response from motorola.comBy Mitch, Motorola Customer Care, August 25, 2025
Hi MejustME, Thank you for the enthusiastic feedback! We’re thrilled to hear you’re loving your phone. Your support and kind words mean a lot to the Motorola team! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Ok but not perfect
on August 20, 2025
Posted by: Moto dude
I have had this for about 2 weeks and I'm not impressed. Seems to freeze up a lot. I do like the fold and how fast it charges but it seems like the battery dies quickly. With light to moderate use by the end of the day I'm down to about 20% battery left.
Response from motorola.comBy Carlos, Motorola Customer Care, August 22, 2025
Hi Moto dude, thank you for your feedback. We’re sorry to hear your device is freezing and that the battery isn’t lasting as expected. We appreciate that you like the fold design and fast charging. To better assist you with your concern, we have sent you an email. We'll be expecting your response.
Written by a customer while visiting motorola.com
Customer Rating
3
So so
on August 20, 2025
Posted by: average joe
It was this or the Samsung. The Razr won because of better features. What i don't like: I hate that I have to wake the phone to see if I have notifications. The UI is clunky when trying to use the phone and the customization is lacking. What I like: Way more features than I'll ever use. The cameras and video capture are over the top for functionality. That is IF I cared - I don't. Bottom line, too many frivolous bells and whistles for this old fart. If I could have found a smaller smart phone I would have purchased it.
Response from motorola.comBy Carlos, Motorola Customer Care, August 22, 2025
Hi Average Joe, Thanks for sharing your honest thoughts. We’re glad you chose the Razr and appreciate your feedback on the features and UI. We understand that sometimes the extra options can feel overwhelming, especially if you prefer a simpler experience.
Your comments about notification visibility and customization are important, and we’ll share them with our product team as we continue to improve. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Your comments about notification visibility and customization are important, and we’ll share them with our product team as we continue to improve. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
5
Great foldable phone with all the goodies
on August 20, 2025
Posted by: Antkiller
I have had the last 3 RZRs and this one is by far the best. That 1TB drive is da bomb.....and the battery seems to last longer than both previous phones....Just my advice....if you make a RZR with a significantly bigger battery along with the 1 TB drive I'd never complain!!!
Response from motorola.comBy Mitch, Motorola Customer Care, August 21, 2025
Hi Antkiller, thank you so much for your great feedback. It’s great to hear that the Moto Razr Ultra is your favorite so far, especially with that impressive 1TB internal storage. We appreciate your honest feedback—it helps us improve. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com