Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
30
76%of customers recommend this product.
(
112 out of
148)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
1
Not reliable
on September 9, 2025
Posted by: Jay 66
I received this phone on August 19, 2025 and the screen turned white making it unusable on September 7, 2025. Have returned it now, doubt that I will trust it for a while when I get it back. Very disappointed. I have used only Motorola phones since 1992 bag phone. May have to find a new company to get phones from.
Response from motorola.comBy Carlos, Motorola Customer Care, September 10, 2025
Hi Jay 66, We’re very sorry to hear about the issue with your Razr 50 Ultra. Receiving a white screen so soon after purchase is understandably frustrating, especially given your long-standing loyalty to Motorola. Thank you for returning the device for service. We’re committed to resolving the issue and hope to restore your confidence in our products. If you need any help during the process, please don’t hesitate to contact us.
Written by a customer while visiting motorola.com
Customer Rating
5
Great Flip phone 2025 RAZR ultra 1tb red
on September 7, 2025
Posted by: JRodz
from Virginia / 2025 RAZR ultra 60 red 1 tb
It's a great flip phone alternative from Samsung as far as the specifications. It also reminds me of my old RAZR back in the day except this time it's more advanced. I'm still learning the ecosystem of this phone since I'm used to Samsung ecosystem. Happy for it.
Response from motorola.comBy Carlos, Motorola Customer Care, September 8, 2025
Hi JRodz, Thanks for sharing! We're glad you're enjoying your new flip phone—it’s a great mix of modern features and classic design. Adjusting to the Samsung ecosystem can take time, but we're here to help if you need any assistance. To be up to date with our devices, please follow our official community page. https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
5
MY FLAGSHIP - SINCE 2019
on September 5, 2025
Posted by: ROBIN1BOW
I've had the moto razr since 2019s first model. Its keeps getting more and more satisfying. I've probably alone convinced at least 500 people to buy this phone, a. Now I'm on the Ultra 25. 1TB - just crazy!
Response from motorola.comBy Mitch, Motorola Customer Care, September 7, 2025
Hi ROBIN1BOW, Thank you for being such a loyal Razr fan since the very first model in 2019! We’re thrilled to hear how much you’ve enjoyed the journey and that you’re now using the Razr Ultra 25 with 1TB storage. Your enthusiasm and word-of-mouth support mean a lot to us. We truly appreciate you being part of the Motorola family. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Moto ultra 2025
on September 5, 2025
Posted by: Ed2025
from FL
Great phone ! Love the design and software. Would recommend to others to switch.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, September 5, 2025
Hi Ed2025, Thank you for your feedback! We're thrilled to hear you love the design and software. We appreciate your recommendation! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
5
Pleasantly surprised
on September 4, 2025
Posted by: Adam S
from Pittsburgh
I've been using Apple since the very first iPhone came out. This is my first Android phone. I really like the flip phone. It fits neatly in my pocket, the outside screen is super useful and overall it's more intuitive and user-friendly than I had anticipated.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, September 4, 2025
Hi Adam S, Thank you for sharing your experience! We're thrilled to hear that your first Android phone—especially the flip design—has been a positive transition from Apple. It's great that you're finding the device intuitive, user-friendly, and that the outer screen adds real value. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
2
It's okay
on September 4, 2025
Posted by: Rickwerd
It has been about a month since I've been using the razr ultra. I like the hardware on Samsung Flip 7 more, and bought this phone instead based off of the specs on paper. Phone is smooth, however once it starts to heat up the thermal throttling is real and noticable lag in games. It can be hard to see the screen if it's really sunny out. There are random annoyances such as keyboard not loading for a specific app or texts for random people don't go through even if network is fine, and today Android pay didn't feel like working...my biggest complaint would be the external display, don't get me wrong it is nice you can run most apps on it but the most annoying part is that Gemini does not work properly on it. I'm well vested into the Google ecosystem and it keeps telling me I have to open my phone to activate Gemini through voice command or even the short cut when holding the power button down a bit. Perplexity works fine so I'm currently using that but it's not my preferred AI. Gemini used to work for a couple days just fine but after updates just started having so many problems , and for me rolling back the updates did not work. All in all it's a fun phone, but I wish there was a cooling system inside the phone and hope they drop an update soon for the software
No, I would not recommend this to a friend.
Response from motorola.comBy Carlos, Motorola Customer Care, September 4, 2025
Hi Rickwerd, Thank you for the detailed feedback! We're glad to hear you're enjoying aspects of the Razr+ (Ultra), especially its fun and versatile design. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
5
Nice phone!
on September 3, 2025
Posted by: Phone guru
Well built phone with plenty of battery for my use. It's great the way I can do so much on the outer screen.
The only downfall is they stopped the ability to use my personal assistant when the phone is locked and closed. It worked when I first bought it, but with an update it stopped working. Really important to me. Please fix!
The only downfall is they stopped the ability to use my personal assistant when the phone is locked and closed. It worked when I first bought it, but with an update it stopped working. Really important to me. Please fix!
Response from motorola.comBy Carlos, Motorola Customer Care, September 4, 2025
Hi Phone guru, Thank you for your feedback! We're glad you're enjoying the build quality, battery life, and functionality of the outer screen. We understand how important using your personal assistant while the phone is locked and closed is to you. We'll pass this along to our development team for review.You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone, just buy it already!
on September 3, 2025
Posted by: neck
from Cleveland, OH
I picked up the Moto Razr 2025 Ultra after being an iPhone user for the past 4 years, mostly due to phone size and how uncomfortable it is when doing anything throughout the day. Let alone, the feeling of it constantly trying to fall out of your pocket. The Razr Ultra is fantastic, it's size and lightweight feel keep it put and make it so much easier to carry around (for a guy anyways).
The feel of the folding mechanism it is great! It feels strong and smooth which I was hoping for as I never had a phone like this before. Every feature on this phone is a one up from it's nearest competitor which is a huge plus in my book and the main reason I chose this phone. Very quick and crisp pictures from the camera, a ton of space (1tb), the amount of customization is pretty good to as I rarely use the buttons as they are intended because I don't use AI / Digital Assistants at all. So being able to change that to something else is nice.
We all know that the Android OS isn't the easiest OS to get around in, let alone the smoothest to use, but the hardware in this phone really helps out here. I haven't had any hang ups, crashes or stutters, it just works and it works smoothly and quickly, which again, I really appreciate. Thankfully, there doesn't seem to be anything that I don't like yet, so there's another plus!
If you are on the fence, just do it, the trade in program is fantastic and the price it worth it. A very solid piece of tech and a new home for me!
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, September 3, 2025
Hi neck, Thank you for sharing your detailed experience with the Moto Razr 2025 Ultra! We're thrilled to hear you're enjoying the compact design, smooth performance, and customization options—especially coming from an iPhone. It’s great to know the foldable form factor and powerful hardware are meeting your needs. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com