Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
30
76%of customers recommend this product.
(
112 out of
148)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
4
Very Happy with this phone
on September 27, 2025
Posted by: dgjr2055
from Texas
Good phone. I wished it had a better camera. The camera is good but not great. Otherwise my phone is excellent.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 28, 2025
Hi Dgjr2055, We're glad to hear you're delighted with your phone and enjoying the overall experience. We appreciate your thoughts on the camera and will make sure to share your input with our product team. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Love the Mountain Trail color!
on September 21, 2025
Posted by: Flyboy
The Motorola Razr Ultra 1TB in the stunning Mountain Trail color is an absolute triumph of design and technology. This device isn't just a phone; it's a statement. The Mountain Trail finish adds a touch of sophisticated elegance, making it stand out from the crowd. With a massive 1TB of storage, you'll have ample space for all your photos, videos, and apps, ensuring you never have to compromise. Beyond its striking looks and generous capacity, it delivers the same exceptional performance, vibrant displays, and innovative foldable experience that makes the Razr Ultra such a beloved device. It's truly the pinnacle of style, power, and convenience.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 21, 2025
Hi Flyboy, Thank you for your detailed feedback! We’re thrilled to hear that you love the Moto Razr Ultra, especially the Mountain Trail color and the 1TB storage. It’s great to know that the design, performance, and foldable experience are exceeding your expectations. We appreciate you sharing your experience and hope you continue to enjoy your Razr Ultra! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Love the colors!
on September 19, 2025
Posted by: Shannonga
from USA
I love the red leather color! High quality build and takes great pics!!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 21, 2025
Thank you for your feedback, Shannonga. We’re glad to hear that you love the red leather color, the high-quality build, and the camera performance of your Motorola device. We appreciate you sharing your experience! If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone
on September 14, 2025
Posted by: Alexgt
I didn't expect such a successful phone. Excellent sound via Bluetooth. Good camera. Excellent for selfies.
Response from motorola.comBy Mitch, Motorola Customer Care, September 15, 2025
Hi Alexgt, Thank you for sharing your experience with your new phone! We're glad to hear you’re enjoying the sound quality, camera, and selfie performance. It’s great to know the phone has exceeded your expectations. We truly appreciate your feedback and support. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Cute design but failed functionality
on September 11, 2025
Posted by: Your mom
from Arizona
I wanted to like this so bad but I hated it!! I get that it asked if you want notifications or to ask to allow to track but it asked every. Single. Time I opened any app! Multiple times a day!
My text messages were a mess! I could not get my text messages to show previews for links no matter what browser was sent
My text messages were a mess! I could not get my text messages to show previews for links no matter what browser was sent
No, I would not recommend this to a friend.
Response from motorola.comBy Carlos, Motorola Customer Care, September 12, 2025
Hi Your mom, We’re sorry to hear about the frustrating experience with notifications and text message previews. That definitely shouldn’t be happening. I would like to help you. I've sent an email to you.
Written by a customer while visiting motorola.com
Customer Rating
5
Turbo charge, fun, refreshing new technology
on September 10, 2025
Posted by: Eddie R
from San Diego California
I bought my razr ultra 60 a few weeks ago and I absolutely love it! It's different, it's fun, it's customizable. It's a refreshing piece of technology I came from iPhone and honestly this was a great switch. I was iffy at first, but with all this new cool features I'm just wondering why didn't switch sooner. The only thing I'd recommended is improvement on the image contrast with the camera. It gets getting used too but pictures are great. Also would had loved for it to be on Android 16. Oh it also charges super fast and battery last all day.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 10, 2025
Hi Eddie R, Thank you so much for the great feedback. We’re thrilled to hear you're loving your phone! It’s great to hear that the unique features and customization have made your switch. Your feedback on camera contrast and Android updates is appreciated. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Amazing Phone
on September 10, 2025
Posted by: DanX
from NY
When Android flip phones first came out I tried but it was slower than a traditional Android phone.
The Motorla Razr Ultra 2025 is a game changer. It has more RAM, faster CPU, faster storage and much faster charging than any other phone I have had.
The Motorla Razr Ultra 2025 is a game changer. It has more RAM, faster CPU, faster storage and much faster charging than any other phone I have had.
The form factor is amazing it folds small but unfolding it has a bigger screen than most.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 10, 2025
Hi DanX, Thanks for sharing your experience with the Motorola Razr Ultra 2025! It’s great to hear that the improved specs and form factor are making such a positive difference for you. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
The flip is back!
on September 9, 2025
Posted by: preout
from Kansas City, MO
I love having a flip phone again, it's like having a small phone that i can expand into a regular sized one. Love using apps on the front screen. My only detractor is that the cameras could be better, I really miss having a telephoto lens from my Pixel Pro.
Response from motorola.comBy Carlos, Motorola Customer Care, September 10, 2025
Hi preout, We're glad to hear you're loving the flip design and front screen experience on the Razr Ultra! We appreciate your feedback on the camera and understand how a telephoto lens can make a difference, especially coming from a Pixel Pro. You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com