Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
30
76%of customers recommend this product.
(
112 out of
148)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
3
No dedicated support for the ones who work nights
on October 2, 2025
Posted by: Bonsib420
from Bloomington, Indiana
I've had this phone is June
I love the phone itself buty only issue is you guys say dedicated support yet that's not entirely true I work nights and sleep during the day so whenever I attempt to get ahold of you guys I can't reach a human. That being said for myself your dedicated support is not dedicated support it's an AI who can't help
I love the phone itself buty only issue is you guys say dedicated support yet that's not entirely true I work nights and sleep during the day so whenever I attempt to get ahold of you guys I can't reach a human. That being said for myself your dedicated support is not dedicated support it's an AI who can't help
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 2, 2025
Thank you for sharing your experience with us, Bonsib420. We're sorry to hear about the difficulty you’ve had reaching live support during your available hours. We understand how important it is to connect with a person directly, especially when your schedule runs opposite to standard daytime hours. While our live support team does operate within set hours, we still want to make sure you get the help you need. We have sent you an email. Please reply at your earliest convenience.
Written by a customer while visiting motorola.com
Customer Rating
5
Improved quality
on October 1, 2025
Posted by: Uptonman
I’ve had the razor ultra for about a month now - switched over from iPhone 14 Pro Max - and so far have been enjoying the small form factor and very crisp screen. I had the razr several years ago as well and this model has improved the hinge mechanism - it feels much more solid and premium.
Phone aside I’m also enjoying the increased customization of Android and surprisingly find I like Android auto much more than Apple CarPlay.
The phone charges extremely fast although the battery is not very long-lasting. I’d say with average settings engaged it will last most people a day before having to charge.
The one thing I do miss quite a bit is AirPlay - not having it has reduced my wireless speaker options around the house.
Overall - very glad I bought the razr ultra - my guess is it’s not for everyone but many will love it.
Phone aside I’m also enjoying the increased customization of Android and surprisingly find I like Android auto much more than Apple CarPlay.
The phone charges extremely fast although the battery is not very long-lasting. I’d say with average settings engaged it will last most people a day before having to charge.
The one thing I do miss quite a bit is AirPlay - not having it has reduced my wireless speaker options around the house.
Overall - very glad I bought the razr ultra - my guess is it’s not for everyone but many will love it.
Response from motorola.comBy Mitch, Motorola Customer Care, October 1, 2025
Hi Uptonman, Thank you for sharing such a detailed review! We’re glad to hear that you’re enjoying the Razr Ultra’s compact form factor, crisp display, improved hinge, and fast charging. It’s great to know that Android’s customization and Android Auto have enhanced your experience. We understand your feedback regarding battery life and AirPlay, and we appreciate you sharing your thoughts. We’re happy to hear that, overall, you’re very satisfied with your purchase and hope you continue to enjoy your Razr Ultra. If you ever need help, give us a holler or reach out to our official Moto Razr Ultra community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Panty raider
on September 30, 2025
Posted by: TwiiN
Great!!!, all around. Kool!, exquisite value for product
Response from motorola.comBy Mitch, Motorola Customer Care, October 1, 2025
Hi TwiiN, We’re glad to hear that you’re enjoying your Motorola device and find it to be a great value. We appreciate your support and hope you continue to enjoy your phone. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Has at least 2 major flaws. I may return it!!!
on September 29, 2025
Posted by: PeteC
I have had this phone for about a month. It has been nothing but headache, headache, headache. There were a lot of "nits" that I either worked my way through or decided I'll live with. But there are two major problems (so far) that make me consider returning this phone and going back to my 8 year old Sony phone.
(1) I can't get it to stay unlocked in my home.
(2) It is not compatible with my car's messaging system.
(1) I can't get it to stay unlocked in my home.
(2) It is not compatible with my car's messaging system.
For #1, I have tried everything I can find in the Motorola documentation, my phone's instructions and online searches. I even went to ChatGPT which gave me a whole host of things to try including apps MacroDroid and Automate. Nothing I tried would work. Note, I have an 8 year old Sony phone that has the lock/unlock function working flawlessly. I can put the two side by side on my desk unlocked. I come back 15 minutes later and the Razr is locked but the Sony is still unlocked.
For #2, when I try messaging, my car reports, "The currently connected phone does not support text messaging via Bluetooth" From what I can find, cars typically use, "Bluetooth MAP (Message Access Profile)" but this phone doesn't expose MAP to the car. Thus the report.
Response from motorola.comBy Mitch, Motorola Customer Care, September 30, 2025
Hi PeteC, Thank you for sharing your detailed experience with us, and we’re truly sorry for the challenges you’ve been facing. We understand how frustrating it must be, especially after trying several workarounds without success. We stand behind our products, and we would like to help you get this sorted. Please check the email we sent you and reply at your earliest convenience.
Written by a customer while visiting motorola.com
Customer Rating
4
Great Way to move from iPhone.
on September 29, 2025
Posted by: WLSZ671
from Oklahoma
Moving from an iPhone to the Motorola RAZR Ultra has been less of a learning curve than expected. The compact size is wonderful, operating system fairly intuitive, battery better than expected.
Response from motorola.comBy Mitch, Motorola Customer Care, September 30, 2025
Hi WLSZ671, We’re thrilled to hear your transition to the Moto Razr Ultra has been smooth! It’s great that you’re enjoying the compact design, intuitive experience, and long-lasting battery. Thanks for choosing Motorola—we’re happy to have you with us! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Useful
on September 28, 2025
Posted by: Jamesrola
from Springfield Illinois
I have been a fan of the razr since 2023-2025
And besides it's durability it's a pretty useful and aesthetic phone this is my Go to choice when working or enjoying a night on the town
And besides it's durability it's a pretty useful and aesthetic phone this is my Go to choice when working or enjoying a night on the town
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 29, 2025
Hi Jamesrola, Thank you for being a loyal Razr fan! We’re glad to hear the phone’s durability, design, and usefulness fit both your work and leisure needs. It’s wonderful to know the Razr continues to be your go-to choice, and we truly appreciate your support. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
on September 28, 2025
Posted by: Michael1214
from Michigan
The most amazing flip phone I've ever had and I've had a lot of razrs dating back to the Razr V3 I upgraded from the Razr plus 2024 to the Razr 60 ultra 2025 pantone scarab and I absolutely love this beast of a phone with all day battery life
Response from motorola.comBy Mitch, Motorola Customer Care, September 28, 2025
Hi Michael1214, Thank you for your wonderful feedback! We’re delighted to hear that you’ve enjoyed Razr phones over the years and that the Moto Razr Ultra 2025 in Pantone Scarab is exceeding your expectations with its design and all-day battery life. We truly appreciate your loyalty to the Razr family! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Bluetooth and wifi issues
on September 28, 2025
Posted by: Android fan
Love so much about the phone. Foldable screen is great for the guy who always puts his phone in his pants pocket. Amazing memory, storage and processor. However the Bluetooth won't pair with half the devices I own and when it does the connection is poor. In addition the wifi connection has a bug where it freezes in the middle of loading a page and basically loses connection temporarily. If those 2 major issues were resolved this would be one of my favorite phones ever.
Response from motorola.comBy Mitch, Motorola Customer Care, September 28, 2025
Thank you for your feedback, and we’re sorry to hear about the Bluetooth and Wi‑Fi concerns. We would like the opportunity to investigate your experience further. Please check the email we’ve sent so we can discuss this matter in more detail and work toward a solution. We appreciate you sharing your thoughts and for being part of the Motorola family.
Written by a customer while visiting motorola.com