Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
30
76%of customers recommend this product.
(
112 out of
148)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
4
Dependable
on October 16, 2025
Posted by: Shick
from MO
Absolutely love the razr +, it's by far the best. This is my third Razr, well 4th technically if I include my original Razr from back in the good 'ol days.
There is only one feature I dislike about the design, and that is the power button being right below the volume control. It's very annoying to hit that button accidentally when I'm trying to adjust the volume.
There is only one feature I dislike about the design, and that is the power button being right below the volume control. It's very annoying to hit that button accidentally when I'm trying to adjust the volume.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 17, 2025
Hi Shick, We’re thrilled to hear you’re enjoying your phone, and we appreciate your loyalty to the Razr family! Thank you for sharing your feedback about the power button placement. We understand how that could be frustrating, and we’ll make sure to pass your input to our design team for consideration in future devices. We’re glad overall you’re having a great experience, and we appreciate you taking the time to share your thoughts! If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Good functionality & features, unsure about camera
on October 16, 2025
Posted by: Cheyenne
I bought this phone about 2 weeks ago and I do like all the functions it offers, how customizable it is, and that you can put it on a focus mode that will only allow you to use certain apps during the time it is on. I moved from Apple because I wanted to try something new, and get a folding phone to try to stay off my device a bit more. Another thing I like is the camera function being able to take a selfie from the back camera, while still being able to see what is in the shot.
I chose this phone over the Samsung z flip because I thought the camera would be better, but honestly its not that great.
Camera specs are as follows:
Front facing camera: Motorola - 50mp, Samsung - 10mp
Rear facing camera: Motorola - 50mp, Samsung - 50mp
Ultrawide camera: Motorola - 50mp, Samsung - 12mp
Digital zoom: Motorola - 30x, Samsung -10x
Camera specs are as follows:
Front facing camera: Motorola - 50mp, Samsung - 10mp
Rear facing camera: Motorola - 50mp, Samsung - 50mp
Ultrawide camera: Motorola - 50mp, Samsung - 12mp
Digital zoom: Motorola - 30x, Samsung -10x
Overall, I like the phone itself and the design, but I am having a bit of buyers remorse because of the camera quality.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 16, 2025
Thank you for taking the time to share your detailed feedback. We’re glad to hear you’re enjoying the phone’s functionality, customization options, and design, as well as features like Focus Mode and the external display for selfies. We understand your concern about the camera quality. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
Great iPhone Replacement!
on October 14, 2025
Posted by: ENALLUm
from California
I bought this to replace my iPhone 15 Pro Max and I am so glad I did. I have had the phone for about 3 weeks and it has exceeded all of my expectations.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 14, 2025
Hi ENALLUm, Thank you for sharing your experience! We’re thrilled to hear that your new phone has exceeded your expectations and made a great replacement. Enjoy all the features, and we appreciate you being part of the Motorola family! You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Razr
on October 13, 2025
Posted by: Ultra
I bought it a few weeks ago and love the foldable design. It is so handy to put in a pocket. The features are great to increase productivity
Response from motorola.comBy Mitch, Motorola Customer Care, October 13, 2025
Hi Ultra, We’re thrilled to hear that you’re enjoying your new phone and that the foldable design fits so well into your daily routine. It’s great to know the features are helping boost your productivity, too. Thanks for taking the time to share your experience! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
👎🏻...
on October 10, 2025
Posted by: Joet
from Kansas
Motorola is not the company they once was, even there 2 way radios are made so cheap they suck. So sad
Response from motorola.comBy Mitch, Motorola Customer Care, October 14, 2025
Hi Joet, We’re sorry to hear that your experience hasn’t met your expectations. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
2
Bad Bluetooth
on October 8, 2025
Posted by: Jlov
from Bixby, Ok
I bought this phone a few months ago. Normally I love Motorola, my last few phones I've stuck with them. This phone has so many issues. Bluetooth doesn't work until I reset my phone then it's good for a few days. A lot of times when I'm in a call people on the other end can't hear me. Reset my phone then it's good for awhile. This is my 3rd phone I've had and they all do it after awhile. Now I'm stuck with the phone cause I have had it so long
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, October 8, 2025
Hi Jlov, Thank you for sharing the steps you’ve taken and for your continued support of Motorola. We’re sorry to hear about the difficulties you’re experiencing with Bluetooth and call audio performance. We'd like this to be checked. Please check the email that we have sent you so we can further discuss this matter.
Written by a customer while visiting motorola.com
Customer Rating
5
Perfection
on October 7, 2025
Posted by: LeoCapCod
from Cape Cod
I just switched from a Galaxy s23 ultra to the Razr 2025 and I couldn't be happier. Yes the s23 ultra may be a more powerful and more sought after phone but I'm not a gaymer nor do I need all that hardware. I was looking for a phone with a larger screen without the bulk and this phone nailed it. There was a huge learning curve switching to this phone. I haven't had a flip phone since the original Razr back in the 90's. It was my first cell phone. The small outside screen is is a masterpiece. The phone is light, fits in your pocket, The only issue is battery life. Hopefully it will be addressed with the next system update. Extremely happy!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 7, 2025
Hi LeoCapCod, Thank you so much for sharing your experience and for choosing the Moto Razr 2025! We’re thrilled to hear that it’s giving you the perfect balance of a large screen and a sleek, pocket-friendly design. It’s also great to know that the outside screen and overall feel of the phone are hitting the mark. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Durability isn't a concern
on October 2, 2025
Posted by: Deann
I feel like I have to leave a rating for this.
I love, love, love this phone. I've wanted a cute flip phone for forever that I could put charms on, this is perfect.
The only thing I worried about was the durability of a flip phone in general. That's why I went with the Motorola over any other flip smart phone. I bought the case from their website to go with it figuring it would be the best for functionality. It stressed me out a bit because it's partially held on by sticky bits. The whole thing stressed me out so much because it seems so fragile and I was so scared to even lay it down somewhere in case something happened.
Well... I was in a car accident a few weeks ago. Rolled the car at least 3 times going 60mph around a curve in the mountains, landed in a creek. It's a miracle I'm alive (I'm totally fine by the way, my back might ache a little in the future, but nothing serious). This phone here was loose in the car, found it under my car in the creek, not even one scratch anywhere. I can't even find a scratch on the case, the outside screen is perfect, cameras perfect, no technical issues from being in the water, nothing. I can't even tell it was in the wreck at all. And the sticky bits that hold the phone case on are some kind of undiscovered magic. The only thing I can figure is that it bounced around in the car the entire time it was rolling, somehow dodged all the glass and random stuff in the car (including a car battery that hit me in the head, and then imbedded itself into the windshield), went out the window at the perfect timing to land in the creek without hitting a single rock. Or this is just the tankiest phone on the planet. I don't know, but I'm not worried about durability anymore.
Only issues I've had is the system isn't quite developed enough yet for integrating the half screen with the rest of it. I can't get Gemini or Google Assistant to work with the phone closed (which is sad because I work on a farm (Christmas trees) and there's a lot of panicked calling coworkers for help with dirt and sap all over my hands) but I'm hoping in a couple of updates it'll be fine.
I love, love, love this phone. I've wanted a cute flip phone for forever that I could put charms on, this is perfect.
The only thing I worried about was the durability of a flip phone in general. That's why I went with the Motorola over any other flip smart phone. I bought the case from their website to go with it figuring it would be the best for functionality. It stressed me out a bit because it's partially held on by sticky bits. The whole thing stressed me out so much because it seems so fragile and I was so scared to even lay it down somewhere in case something happened.
Well... I was in a car accident a few weeks ago. Rolled the car at least 3 times going 60mph around a curve in the mountains, landed in a creek. It's a miracle I'm alive (I'm totally fine by the way, my back might ache a little in the future, but nothing serious). This phone here was loose in the car, found it under my car in the creek, not even one scratch anywhere. I can't even find a scratch on the case, the outside screen is perfect, cameras perfect, no technical issues from being in the water, nothing. I can't even tell it was in the wreck at all. And the sticky bits that hold the phone case on are some kind of undiscovered magic. The only thing I can figure is that it bounced around in the car the entire time it was rolling, somehow dodged all the glass and random stuff in the car (including a car battery that hit me in the head, and then imbedded itself into the windshield), went out the window at the perfect timing to land in the creek without hitting a single rock. Or this is just the tankiest phone on the planet. I don't know, but I'm not worried about durability anymore.
Only issues I've had is the system isn't quite developed enough yet for integrating the half screen with the rest of it. I can't get Gemini or Google Assistant to work with the phone closed (which is sad because I work on a farm (Christmas trees) and there's a lot of panicked calling coworkers for help with dirt and sap all over my hands) but I'm hoping in a couple of updates it'll be fine.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 2, 2025
Thank you so much for sharing your experience, Deann. We’re absolutely thrilled to hear how much you love your Motorola flip phone and that it held up so amazingly during such an intense accident. We also appreciate your feedback on the half-screen integration and voice assistants. If you ever need help, give us a holler or reach out to our official Moto Rarz community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com