Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
30
76%of customers recommend this product.
(
112 out of
148)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
5
MUCH better than the 2023 model
on November 5, 2025
Posted by: Joe Cairo
from Pennsylvania
I had the older version of razr flip and I was extremely UNHAPPY with it. Primarily for the bad battery life. I went to a samsung flip and liked that very much, but saw the razr improved the battery and other features. So, I decided to try Mototola again and glad I did! Very good phone!
Response from motorola.comBy Mitch, Motorola Customer Care, November 6, 2025
Hi Joe, Thank you for sharing your experience! We’re thrilled to hear that the improvements in the new Razr flip, especially the battery and features, made a difference for you. It’s great to know your return to Motorola has been a positive one. We appreciate your feedback and hope you continue enjoying your device! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
The Razr is back ! better than ever!
on November 2, 2025
Posted by: cubbie0007
I Upgraded from the Moto Edge 2021 . To this Razr Ultra, I love it! Motorola is the only brand I will ever buy. I have never had any issues with any of my past Moto. phones. I had a Razr back in the day and it was an amazing phone. Keep up the good job Motorola!
Response from motorola.comBy Mitch, Motorola Customer Care, November 3, 2025
We’re thrilled to hear you’re loving the Razr Ultra! It’s fantastic that your experience with Motorola continues to be so positive and that the new Razr brings back great memories from the past. Thank you for your loyalty and kind words. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone! Better then Google!
on November 1, 2025
Posted by: Raditz
from Olive Branch, Illinois
I bought this phone a couple of weeks ago and beyond happy with the phone. I went from the Pixel 9 Pro Fold to the Razr Ultra because I prefer the Motorola experience over Google, I enjoy the powerful chip and the amazing front facing camera. I'm happy to see Motorola is leading the way in the best flip phone if 2025! Great job Motorola!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, November 3, 2025
Hi Raditz, We’re thrilled to hear you’re enjoying your Razr Ultra! It’s fantastic to know the performance, front-facing camera, and overall experience are exceeding your expectations. Thank you for recognizing Motorola as a leader in the flip phone category. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Question about apps on outside screen
on October 31, 2025
Posted by: Christyc
I don't have this phone yet but I'm trying to decide if I'm buying this one or the G. I have the 2024 razr but 4 days after my warranty expired the screen quit. The outside smaller screen is fine but most apps require that u open the phone and use the main screen which I can't do. So before I buy the 2025 ultra I'd like to know if that's still the case on them. Aside from my screen dying on the 2024 I absolutely LOVED my phone.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, November 3, 2025
Hi Christyc, Thank you for considering the Moto Razr Ultra 2025. The external (cover) display on this model is designed to run many apps directly without opening the phone, and you can add your favorite apps to the outer screen for quick access. While most apps work well, some may have a slightly adjusted interface due to the smaller screen, and a few functions might still require opening the main display. Overall, the external screen is much more capable than previous models, allowing for a smoother experience even when the phone is closed. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Wonderful phone
on October 25, 2025
Posted by: Dbanda21
Love the retro mode and all the features I'm a long time iPhone person. Great to have a phone that is me
Response from motorola.comBy Mitch, Motorola Customer Care, October 27, 2025
Hi Dbanda21, We’re thrilled to hear that you’re enjoying the retro mode and all the features, and that the phone feels like a great fit for you. We appreciate your support and hope it continues to serve you well! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
So much fun
on October 24, 2025
Posted by: westy19
from Glens Falls NY
I bought this over a month ago. I love it!! It's so fun! the crease is barely noticeable. I switched from iphone so there was a bit of an adjustment period but I still would choose this phone over apple 100 times. Plus there's a ton of storage on mine. I'll never have to worry about running out of storage again
Response from motorola.comBy Carlos, Motorola Customer Care, October 24, 2025
Hi westy19, Thank you for your feedback! We’re so happy to hear you’re loving your new phone and enjoying the switch from iPhone. It’s great that you’re impressed with the design, storage, and overall experience — sounds like it’s been a perfect fit! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
4
A Flagship Phone Marred By Lackluster AI
on October 22, 2025
Posted by: Tango84
from Atlanta, GA
I've purchased the Razr Ultra nearly a month ago and I've been enjoying the device. It's very quick, impressive displays and good cameras. The outer display is very useful and can basically display any app you throw at it. Obviously, some apps just don't display properly, but that doesn't deter you from trying. The only issue I have had with the device is Moto AI, which is supposed to be able to do a ton of functionality but doesn't really work as seamlessly as it is advertised. I've had lots of situations where the AI application is stuck trying to find an answer or response and eventually comes up with an issue and wants me to try again later. At this point, I've used the AI button as a shortcut key to a more useful AI function like "Pay Attention". "Pay Attention" has it's issues but the most annoying one is it's not doing Speech to Text right off the bat. Even after the recording is finished, it will not attempt to convert the existing recording to text. I've had to restart many recordings until the Speech to Text started working properly. Regardless, I don't use these functions that often so it doesn't matter that much; but I also feel that due to the poor functionality, I'm less inclined to want to learn to use them even if the issues were resolved. Regardless of some software bugs (unable to mute alarms while phone is flipped closed, random reboots, AI functionality), the rest of the software suite is great with minimal bloatware and the stuff that is there is what I would have wanted to have. The support of 3 years I believe is an appropriate time frame as I feel almost all users would upgrade their phone at the 2-3 year mark. Let's be honest here, the device will have slowed considerably by the 3 year mark and there's a good chance the screen will break by then. If this device could live beyond 2 years without a broken screen, I'd be very surprised. That's why you buy insurance or a coverage plan. Great device overall and I've recommended it to others as well.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 22, 2025
Hi Tango84, We appreciate your detailed and thoughtful feedback about your experience with the Moto Razr Ultra. We’re glad to hear you’ve been enjoying its performance, displays, and overall design. We’re sorry to learn that Moto AI and a few software features haven’t met your expectations. We’d like to have the opportunity to investigate your feedback further. Please check the email we’ve sent you so we can discuss this matter in more detail.
Written by a customer while visiting motorola.com
Customer Rating
5
Razr in general
on October 19, 2025
Posted by: jcaplette2
from Syracuse NY
I may not have the 2025 yet and plan to either purchase this or whatever comes out in 2026...!! I've had the razr 2023 from cricket wireless and it is by far one of the best if not THE!! best android device I've ever purchased... Went from an iPhone 14promax 512 GB to the razr. I've had notes and galaxies the like...had an original razr from the early days too, I'm so glade moto revamped this phone and I can't wait to see what they add in the future..... Now if they could add a side flip like the sidekick!!! Now that would be sick!!!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, October 20, 2025
Thank you for sharing your experience, Jcaplette2. We’re thrilled to hear how much you’ve enjoyed your Razr, from the 2023 model to your excitement about the upcoming 2025. It’s always great to hear from long-time Motorola fans who appreciate our innovations over the years.
We’ll be sure to share your feedback with our team as we continue developing new features and designs. Your enthusiasm means a lot to us. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en.
We’ll be sure to share your feedback with our team as we continue developing new features and designs. Your enthusiasm means a lot to us. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-40-motorola-razr-2023/bd-p/razr_40_razr_2023_en.
Written by a customer while visiting motorola.com