Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
30
76%of customers recommend this product.
(
112 out of
148)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
2
Beautiful Phone Many Problems
on December 27, 2025
Posted by: DiamondReign
Beautiful Looking phone with wood however the speakers are terrible and the pictures are blurry especially selfies
I have the Motorola 2023 Razr without the outer screen and much cheaper and H found this phone to be better than the 2025 ultra much better pictures and speakers that are clear- I was really disappointed and feel that Motorola put too much emphasis competing with apple and Samsung instead of what Moto does best-Too many features like AI and other features that are unnecessary and not enough focus on the pictures and sound of the speakers especially for the expensive cost- Hopefully Motorola comes up with the right balance next year with great pictures speakers etc because I love the aesthetics of the wood features which should be surrounded with 24k gold BTW and I have also heard that the Ultra has issues with booting and error messages with the new Ultra and again that is because it has too much on the phone- I hope Motorola gets back to the basics that made it such a fun phone and unique phone that it was a few years ago
I have the Motorola 2023 Razr without the outer screen and much cheaper and H found this phone to be better than the 2025 ultra much better pictures and speakers that are clear- I was really disappointed and feel that Motorola put too much emphasis competing with apple and Samsung instead of what Moto does best-Too many features like AI and other features that are unnecessary and not enough focus on the pictures and sound of the speakers especially for the expensive cost- Hopefully Motorola comes up with the right balance next year with great pictures speakers etc because I love the aesthetics of the wood features which should be surrounded with 24k gold BTW and I have also heard that the Ultra has issues with booting and error messages with the new Ultra and again that is because it has too much on the phone- I hope Motorola gets back to the basics that made it such a fun phone and unique phone that it was a few years ago
Response from motorola.comBy Mitch, Motorola Customer Care, December 29, 2025
Hi DiamondReign, Thank you for sharing your detailed feedback. We’re glad to hear you enjoy the design and aesthetics of your phone. We’re sorry to hear that the speaker and camera experience hasn’t met your expectations. We’ve sent you an email to assist you further with the concern you’re facing. Please check your inbox and reply at your earliest convenience. Thank you!
Written by a customer while visiting motorola.com
Customer Rating
5
Impressive Improvement from the 2023 Razr
on December 25, 2025
Posted by: tiny306
from Chicago
Great phone all around! I had the Razr 2023 before this, but it broke. However, the construction on the Ultra feels much stronger and sturdier, so I have no worries about that. I was worried the big external screen would distract me too much, but it's actually easy to stay off of it. It's not frustrating so that you open the phone, but it's not so engrossing. It's easier to not get sucked into the phone, which is my main goal with a flip phone My only qualm is that you cannot use the Google assistant while the phone is closed which is a devastating feature loss if you're coming from Pixel. But I hope they change that soon. I'm so happy to finally be able to use my smaller purses from the 2010s again. If you have small hands like me, it might take some getting used to the size of the internal screen, but that means it's easier to use the external screen's keyboard. It's also noticeably faster than any phone I've ever had. It has twice the ram of my laptop and 4x the storage at 1TB. It's a monster of a device You'll love it!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 26, 2025
Hi Tiny306, We’re thrilled to hear you’re enjoying the improvements on the Razr Ultra, from its sturdier construction to the external screen and performance. We appreciate your insights on the Google Assistant limitation and hope future updates enhance your experience even more. It’s great to know the device fits well with your lifestyle and needs! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone
on December 24, 2025
Posted by: Chucky D
from NC
I've upgraded from the first edge+. Wanting to stay with the flagship I opt. for this. The performance is great haven't had a stutter or a hiccup yet. The storage and performance is there. I would recommend this phone to anyone who wants a foldable phone.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 26, 2025
Hi Chucky, We’re glad to hear you’re enjoying the performance, storage, and overall experience of your new Edge+ phone. We appreciate your recommendation to others interested in a foldable device! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Razr ultra Motorola
on December 20, 2025
Posted by: perla955
I loved it's great super fast camera so good easy to carry
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 21, 2025
Hi Perla955, Thank you for sharing your feedback. We’re glad to hear you’re enjoying the phone’s fast performance, camera quality, and portability. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Option needed ASAP to update using phone's data!
on December 14, 2025
Posted by: alray
from Elkhart Indiana
The one star rating only reflects the rediculous fact that there is no option to update the system using one's phone data, you must use WiFi! I only purchase unlimited data, and I should have the option to update my phone using my data, I should not have to find some Wi-Fi to connect to! My old Motorola phone gave me the option to update using my phone's data, so why not this updated phone!? PLEASE give people the option to use one's phone data to for all updates, if they want that.
I will give the phone 4 stars for all other area's.
I will give the phone 4 stars for all other area's.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 17, 2025
Hi Alray, Thank you for sharing your feedback and for highlighting what you enjoy about your phone. We understand how important it is to have flexibility with software updates, especially for those with unlimited data plans. Currently, system updates require a Wi-Fi connection to help ensure stability and avoid unexpected data usage. We appreciate your suggestion to allow updates over mobile data and will share it with our team as they continue to improve the user experience. We’re glad to hear that overall you’re enjoying your phone, and we appreciate your detailed feedback.
Written by a customer while visiting motorola.com
Customer Rating
5
Big Upgrade from 2023 Razr Plus
on December 13, 2025
Posted by: Nightingale
I decided to upgrade my 2023 Razr Plus and it such a big upgrade. The screen is clearer and brighter, the cameras are much better, and the battery life seems to have doubled from what I was experiencing on my old phone. From what I hear the hinge became titanium so it's probably much more durable and the crease seems to be non existent. I can barely see it. Overall a very good upgrade and one I am very happy about.
Response from motorola.comBy Mitch, Motorola Customer Care, December 15, 2025
Thank you for sharing your experience, Nightingale. We’re thrilled to hear that the upgrade from your Razr Plus 2023 phone has made such a noticeable difference. It’s great to know you’re enjoying the brighter screen, improved cameras, longer battery life, and enhanced hinge durability. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
on December 11, 2025
Posted by: RayP
from Rhinelander WI
Very happy with the phone, blows the Samsung Z-Flip 7 out of the water.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, December 12, 2025
Hi RayP, We’re thrilled to hear you’re so happy with your new phone! It’s great to know it’s outperforming your previous device and giving you a better overall experience. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
1
Sadly disappointed with Motorola
on December 8, 2025
Posted by: Alicat1210
I bought my razr several months ago with the best extended warranty which seemed to come with all the bells and whistles that could possibly cover it. The phone does not hold a day and a half charge, mind you I only use it for pleasure. It's claim to wonderful pictures is a lie. I treated my phone like a special treasure, don't forget they don't make protective covers for these things and oops after a bad day I dropped it. I found out my options were do without my phone for 10 days or get a refurbished phone to replace it. I paid a lot of money for a new phone getting a refurbished phone is not an option. All I can tell you is the only good thing about these phones is Gemini and I'm sure I can download him from play store. I have always been a die hard Motorola fan no matter what the critics say but after this experience I caution you to steer clear of these ridiculous flip phones no matter how awesome you think they look.
Response from motorola.comBy Mitch, Motorola Customer Care, December 9, 2025
Thank you for sharing your experience with us, Alicat1210. We're sorry to hear how things have gone. That’s not the kind of experience we want for anyone, especially someone who has supported Motorola for so long. We appreciate you taking the time to let us know what happened. Please do check the email that we have sent you, and we'll be assisting you from there.
Written by a customer while visiting motorola.com