Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
110
4 Stars
30
3 Stars
20
2 Stars
12
1 Star
22
77%of customers recommend this product.
(
82 out of
107)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
5
BEST RAZR BY FAR.
on July 3, 2025
Posted by: Gene T
This is the best Razr by far, it's my third and I love it.
Response from motorola.comBy Mitch, Motorola Customer Care, July 6, 2025
Wow! Thank you so much for your amazing feedback, Gene. We’re honored to hear this is your third Razr and that you think it’s the best one yet. Your loyalty means the world to us. We’re thrilled you’re loving your new Razr, and we’ll keep working hard to make each one better than the last. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Best Phone I've Owned in Years!
on July 3, 2025
Posted by: Moto95
from Mississippi
I've had my Razr Ultra for going one two months now, and it's be the best transition to a new phone I've ever had. I've never cared for my past android devices (Samsung, LG, etc.) and have always been told to avoid Motorola.... I'm glad I didn't! Coming from an iPhone 16 Pro Max, I was worried about missing the ecosystem, but haven't one bit.
The built quality is very strong and the hinge is tight, although I do struggle getting it to stay at an angle greater than 90 degrees, but this phone is all about the external screen. The external display is sharp, responsive, and very snappy for nearly everything. You could easily go a whole day without opening the device.
Cameras are great and ALMOST where they need to be to compete against other flagships, but I think it's a processing error in most cases. With appropriate lighting, the Razr takes excellent photos. The macro camera is easily the best I've ever used. I like the "lossless" telephoto zoom in the main lense because it essentially gives you three cameras in two.
The internal screen is gorgeous and very sharp and responsive. Don't worry about a crease because it's practically nonexistent! The device is great for gaming and a powerhouse for work. Even though it's throttled for battery life, it's incredible I can have this power in a wallet sized device. I can even connect it to a monitor and use it as a computer, which neither my iPhone nor Samsung Flip could do.
The biggest complaint is the lack of 3rd party cases. No major or reputable phone case companies design for the Razr, and I would love to see that changed with more partnerships as the Razr becomes more mainstream. Hopefully we can get a tablet style phone from Motorola in the future.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, July 4, 2025
Thank you so much for your detailed and thoughtful feedback on your experience with the Razr Ultra! We're thrilled to hear that the transition from iPhone and other Android brands has been such a positive one for you. Your insights on the external display, hinge design, camera performance, and overall versatility are greatly appreciated.
We've noted your comment about the hinge angle and limited third-party case options. We understand how important accessories are for protection and personalization, and we’ll be sure to pass this along to the team. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
We've noted your comment about the hinge angle and limited third-party case options. We understand how important accessories are for protection and personalization, and we’ll be sure to pass this along to the team. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
5
Great for gaming
on July 28, 2025
Posted by: Matt1989
from Illinois
This phone is incredible, has enough RAM for high quality AAA gaming and the 8 elite chip works amazingly. Battery life is amazing, not just for a foldable.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, July 28, 2025
Wow! Thank you for the awesome feedback, Matt1989. We're thrilled to hear you're enjoying the powerful performance and battery life, especially for gaming on a foldable device. The Snapdragon 8 series truly delivers, and it's great to know it's meeting your expectations! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Plenty of storage.
on August 13, 2025
Posted by: sgeorge923
Although storage and battery last all day. I wish the backup of the old Motorola was simpler.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 13, 2025
Hi Sgeorge923, It’s great that you’re happy with the storage and all-day battery life, though we understand how a simpler backup process from your old Motorola would have made the transition smoother. We appreciate your honest feedback—it helps us improve. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Awesome flip
on August 13, 2025
Posted by: JoeJP
Amazing build quality, speed, interface, and battery life. So far, 2mos, no real criticisms.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 13, 2025
Hi JoeJP, Thank you so much for the great feedback. It’s great to hear that you’re so satisfied with your device’s build quality, speed, interface, and battery life after two months of use! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Best Flip Phone in North America HANDS DOWN
on August 19, 2025
Posted by: MotoMan Razr
from St. Cloud, MN, USA
This is my second Razr (well technically my 3rd if you count the O.G. Razr). I purchased the basic entry level one last year as I wanted to dip my toes back into the "flip" phone again to make sure it is what I wanted and was able to do everything I needed. I like having a smaller size phone in my pocket but like having a larger screen so this was the natural choice. After having the Razr 2024 for a few months, it was confirmed to me that I am a Razr guy again. But now I needed more processing power and a better camera. I have owned Google Nexus/Pixel phones for the last 7 years or so, and I didn't want to give up a great camera phone. This Razra Ultra does not disappoint. So far it is just as good as my Pixel 7 was for photos if not better. Lightning fast processor for anything I can throw at it. I could not be happier with this new phone. I also love being able to get a real wood back again as the Moto X2 was one of my favorite phones I have ever owned.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 19, 2025
Hi MotoMan Razr, Thank you so much for your continued support! It’s great to hear how well the Razr Ultra fits your needs, especially combining the classic flip design with powerful performance and excellent camera quality. It means a great deal to us that you've come back for more, and we're glad it continues to meet your expectations. Enjoy and thanks again for being a loyal customer! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
So far, so good. Excellent phone.
on August 19, 2025
Posted by: Jnichols
from Central Missouri
Purchase about a month and half ago. So far so good. Apps are snappy. If you have to reboot, the reboot time is quick. Of course you have to a little careful with the phone screen, but unless your rolling around in the sand, you shouldn't have any issues.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 20, 2025
Hi Jnichols, Thank you for sharing your feedback! It’s great to hear that your device is performing well with fast app response and quick reboot times. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Bluetooth connections to android auto work now
on August 19, 2025
Posted by: Jimthzz
A significant improvement over the 2023 Razr + I had
Response from motorola.comBy Mitch, Motorola Customer Care, August 20, 2025
Hi Jimthzz, Thank you so much for your continued support! It’s great to hear that this phone is a significant improvement over the 2023 Razr+ you had. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com