Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
30
76%of customers recommend this product.
(
112 out of
148)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
5
Great phone
on September 12, 2026
Posted by: MBrand
from LOS LUNAS
I bought my Razr Ultra last year and its so durable and fast. Plus my wife, she has an iPhone 16 Plus, is jealous of my camera all the time. it takes amazing photos and videos. Definitely happy I got it.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 13, 2026
Thank you for the fantastic review, MBrand. We’re thrilled to hear that your Razr Ultra has impressed you with its durability, speed, and amazing camera performance. It’s great to know you’re enjoying capturing such great photos and videos, and we’re especially glad you’re happy with your choice. We truly appreciate your support! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
never get this phone
on September 10, 2026
Posted by: unknownnyx
lasted 2 months, hindge popped off without fall, would never recommend
Response from motorola.comBy Mitch, Motorola Customer Care, September 15, 2026
Hi Unknownnyx, We’re sorry to hear about your experience with the Moto Razr Ultra. We understand how disappointing it must be to have the hinge separate after only two months, especially when the phone was not dropped. We’d like to help look into this further. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Happy with it
on September 4, 2026
Posted by: Chris R
from Friends wood, Texas
Bought this phone few weeks ago, works like a charm. Very satisfied. In certain light you can kind of see the crease on the screen where it bends and you can feel it but doesn't affect the viewing experience, and honestly feeling the crease from a sensory perspective is a nice touch.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 6, 2026
Hi Chris, thank you for sharing your experience! We’re happy to hear that your new phone has been working like a charm and that you’re very satisfied with it. We also appreciate your thoughts on the foldable display and the crease. It’s great to know that while it can be visible or felt in certain conditions, it doesn’t take away from your viewing experience. Thanks for choosing Motorola, and we hope you continue enjoying your phone! To stay up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Make one without the outer screen
on September 3, 2026
Posted by: Vogomoto
from Colorado, USA
I'd give it a 5 if they'd bring back a model that doesn't have the 2nd screen.
I've now gone through 2 Moto's with one drop each. The 2nd screen is utterly useless and makes the phone very delicate. I used the TMobile installed screen savers on both. If you add a case it makes it bulky enough to defeat the purpose of the flip phone.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, September 6, 2026
Thank you for sharing your honest feedback, Vogomoto. We’re sorry to hear about your experience after the phone was dropped, and we understand your concerns regarding the outer display, durability, and the added bulk of using a protective case. The outer display is designed to provide convenient access to features without needing to unfold the phone, but we understand that not everyone finds it useful and that durability and maintaining the slim profile are important considerations with a flip phone. Your suggestion for a Razr model without the outer display is valuable, and we’ll make sure this feedback is shared with our product team for consideration. For added protection, we recommend using a case specifically designed for the Razr that provides protection while maintaining as much of the phone's slim profile as possible. We also recommend following Motorola's care and handling guidelines to help minimize the risk of damage from accidental drops. We appreciate you taking the time to share your experience and feedback. Your comments help us understand what customers would like to see in future Razr models.
Written by a customer while visiting motorola.com
Customer Rating
4
Fourth Razr
on August 25, 2026
Posted by: Ambiguous
I bought my fourth Razr a month ago because the screen cover in my older ones keeps cracking and kind of coming off. This newer one, though, has a tendency to drop calls. I prefer the tele lens in the Razr 50.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 1, 2026
Hi Ambiguous, We're sorry to hear that your new Moto Razr Ultra has been dropping calls, especially after you've already owned several Razr devices. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
I love it
on August 17, 2026
Posted by: Guro
from Mexico
So far, it's an amazing phone. Way better than the Samsung zflip
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 17, 2026
Thank you for sharing your feedback, Guro. We're thrilled to hear that you're loving your Motorola phone and enjoying the experience so far. It's great to know that you're impressed with its performance and features. We truly appreciate you choosing Motorola and hope you continue to enjoy your device! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
A nice phone upgrade, but be sure to charge more
on August 11, 2026
Posted by: Cosmic_Waddle_Dee
from Chattanooga, TN
It has been a good phone overall, with all of the features. Honestly, I just really like being able to switch between a smaller screen and a larger screen for portability and practicality. I had a Moto G Stylus 5G before, which had a very similar overall screen size, and the largeness was a bit obnoxious sometimes (on top of the brightness being rather weak). I was able to get a decent magsafe case for the phone, and used a Supcase phone wallet, which has worked out beautifully so far. It's like having a technology sandwich with me wherever I go.
The Razr Ultra 2025 has been great for its processing power, graphics and display, camera options (the camcorder mode has been really neat!), and clamshell interface. The only reason I'm not giving it 5-stars is because the battery life has been a bit meh, and I usually have to charge throughout the day. I know that all of the screens and brightness level tend to drain this, so it's something to be aware of if you're considering this phone model.
The Razr Ultra 2025 has been great for its processing power, graphics and display, camera options (the camcorder mode has been really neat!), and clamshell interface. The only reason I'm not giving it 5-stars is because the battery life has been a bit meh, and I usually have to charge throughout the day. I know that all of the screens and brightness level tend to drain this, so it's something to be aware of if you're considering this phone model.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 11, 2026
Hi Cosmic_Waddle_Dee, thank you for sharing such detailed feedback about your Moto Razr Ultra 2025 experience. We're glad to hear you're enjoying the foldable design, processing power, display, camera features, and overall versatility of the phone. We're sorry to hear that the battery life hasn't fully met your expectations and that you need to recharge during the day. As we stand by our phones, we'd like to help. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
4
Whimsical Phone!!!
on August 10, 2026
Posted by: pdottdot
from Richmond, VA
I switched from iPhone to razr and I do not regret it. It was a learning curve at first but honestly this phone is FUN. BRING BACK WHIMSY!!! Took 1 star off just because some apps are buggy and I have to restart the phone every now and then but like it doesn't bother me too much. Overall I love the customization and of course the flip. and I love that I can use my apps on the exterior screen bc it's so quick and easy. I love it!!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 13, 2026
Hi Pdottdot, thank you for sharing such a fun and detailed review! We’re thrilled to hear that you made the switch from iPhone to razr and are enjoying the customization, flip design, and convenience of using apps on the external display. We also appreciate your feedback about the occasional app behavior and the need to restart the phone. We’re happy to hear that overall, you’re loving your razr experience. Thank you for choosing Motorola! If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com