Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
110
4 Stars
30
3 Stars
20
2 Stars
12
1 Star
22
77%of customers recommend this product.
(
82 out of
107)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
5
Best phone I have ever owned
on April 9, 2026
Posted by: Link54
It is the most fantastic phone ever. A clamshell phone is so clearly the way to go and with the Great RAM and processor speed and cameras there is simply nothing more that could be asked for. The ability to do everything on the front screen makes it a lot more interesting than other phones as well
Response from motorola.comBy Mitch, Motorola Customer Care, April 9, 2026
Thank you so much for sharing such fantastic feedback, Link54. We’re delighted to hear that this is the phone you have ever owned. It’s wonderful to know that you’re enjoying the clamshell design, strong RAM and processor performance, excellent cameras, and especially the convenience of being able to do so much from the front screen. We’re glad these features are making the experience stand out and feel even more exciting compared with other phones. Your kind words truly mean a lot to us. Thank you for choosing Motorola and for taking the time to share your experience! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Great battery life
on August 17, 2025
Posted by: Meena
I have had my ultra for just over a week, so far I'm loving it! So much more to discover
Response from motorola.comBy Mitch, Motorola Customer Care, August 17, 2025
Hi Meena, We’re glad to hear you’re enjoying the great battery life and discovering more to love about your Moto Razr Ultra. We hope it continues to impress as you explore all its features. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
The flip is back!
on September 9, 2025
Posted by: preout
from Kansas City, MO
I love having a flip phone again, it's like having a small phone that i can expand into a regular sized one. Love using apps on the front screen. My only detractor is that the cameras could be better, I really miss having a telephoto lens from my Pixel Pro.
Response from motorola.comBy Carlos, Motorola Customer Care, September 10, 2025
Hi preout, We're glad to hear you're loving the flip design and front screen experience on the Razr Ultra! We appreciate your feedback on the camera and understand how a telephoto lens can make a difference, especially coming from a Pixel Pro. You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
5
Amazing Phone
on September 10, 2025
Posted by: DanX
from NY
When Android flip phones first came out I tried but it was slower than a traditional Android phone.
The Motorla Razr Ultra 2025 is a game changer. It has more RAM, faster CPU, faster storage and much faster charging than any other phone I have had.
The Motorla Razr Ultra 2025 is a game changer. It has more RAM, faster CPU, faster storage and much faster charging than any other phone I have had.
The form factor is amazing it folds small but unfolding it has a bigger screen than most.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 10, 2025
Hi DanX, Thanks for sharing your experience with the Motorola Razr Ultra 2025! It’s great to hear that the improved specs and form factor are making such a positive difference for you. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Turbo charge, fun, refreshing new technology
on September 10, 2025
Posted by: Eddie R
from San Diego California
I bought my razr ultra 60 a few weeks ago and I absolutely love it! It's different, it's fun, it's customizable. It's a refreshing piece of technology I came from iPhone and honestly this was a great switch. I was iffy at first, but with all this new cool features I'm just wondering why didn't switch sooner. The only thing I'd recommended is improvement on the image contrast with the camera. It gets getting used too but pictures are great. Also would had loved for it to be on Android 16. Oh it also charges super fast and battery last all day.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 10, 2025
Hi Eddie R, Thank you so much for the great feedback. We’re thrilled to hear you're loving your phone! It’s great to hear that the unique features and customization have made your switch. Your feedback on camera contrast and Android updates is appreciated. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Great Way to move from iPhone.
on September 29, 2025
Posted by: WLSZ671
from Oklahoma
Moving from an iPhone to the Motorola RAZR Ultra has been less of a learning curve than expected. The compact size is wonderful, operating system fairly intuitive, battery better than expected.
Response from motorola.comBy Mitch, Motorola Customer Care, September 30, 2025
Hi WLSZ671, We’re thrilled to hear your transition to the Moto Razr Ultra has been smooth! It’s great that you’re enjoying the compact design, intuitive experience, and long-lasting battery. Thanks for choosing Motorola—we’re happy to have you with us! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Amazing purchase
on January 5, 2026
Posted by: Krista75
I have had my phone now for about a month, I have had the razr for the last few years but this is my first ultra. I love it. I can't say enough good things about this phone. The only thing I do not like is the picture quality when taking to send through text. If you back out of texting and take the picture through the camera app it's crystal clear, if you take it through the messaging app it's so dark you can't hardly make out the picture. I mean you can, but it's terrible quality. That's a new one on me. I've always been able to take crystal clear pics through the messages app. Other than that this phone is the bomb!
Response from motorola.comBy Mitch, Motorola Customer Care, January 5, 2026
Hi Krista75, Thank you for taking the time to share such detailed feedback. We’re thrilled to hear that you’re enjoying your new Razr Ultra and that it’s been a great upgrade for you, especially after using the Razr line for years. We also appreciate you calling out the difference you’re seeing when taking photos directly from the messaging app versus the camera app. Image quality in messaging apps can be affected by compression and app-specific settings, which may result in darker or lower-quality photos compared to using the native camera. Your comments are valuable and will be shared with our team for review. We’re glad to hear that overall the phone has been a fantastic experience for you, and we truly appreciate your support and enthusiasm for Motorola. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Audio recording issues, stay away.
on February 20, 2026
Posted by: Domokun1993
from Ohio
Buyers beware. If you are a app video recorder, using apps such as Snapchat and Instagram etc, this phone is NOT for you. Has extreme issues with the AI in the audio recording mics being way too harsh blocking background noises, and zero way in the phone settings to turn it off. Motorola has no fix, there are multiple Reddit threads complaining about the same issue. Beautiful phone, but if I can't even record any video audio without it being glitchy because of bad hardware why would I want this. Looking forward to the day I get it paid off.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, February 22, 2026
Hi Domokun1993, Thank you for sharing your experience. We’re sorry to hear about the audio recording behavior you’re encountering. We understand how inconvenient this is for you, and we'd like to help. We have sent you an email. Please reply at your earliest convenience. Thank you.
Written by a customer while visiting motorola.com