Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
30
76%of customers recommend this product.
(
112 out of
148)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
2
Audio recording issues, stay away.
on February 20, 2026
Posted by: Domokun1993
from Ohio
Buyers beware. If you are a app video recorder, using apps such as Snapchat and Instagram etc, this phone is NOT for you. Has extreme issues with the AI in the audio recording mics being way too harsh blocking background noises, and zero way in the phone settings to turn it off. Motorola has no fix, there are multiple Reddit threads complaining about the same issue. Beautiful phone, but if I can't even record any video audio without it being glitchy because of bad hardware why would I want this. Looking forward to the day I get it paid off.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, February 22, 2026
Hi Domokun1993, Thank you for sharing your experience. We’re sorry to hear about the audio recording behavior you’re encountering. We understand how inconvenient this is for you, and we'd like to help. We have sent you an email. Please reply at your earliest convenience. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
4
Great phone, beautiful design, randomly shuts off
on February 19, 2026
Posted by: Sd_chill8n
Love this phone but it glitches a lot and can easily break if you drop it. It randomly shuts off, usually when there is an update. It's a beautiful phone, amazing when it works and super fast. Charges super quick too and holds a charge for most of the day.
Response from motorola.comBy Carlos, Motorola Customer Care, February 20, 2026
Hi Sd_chill8n, Thank you for your feedback. We’re glad you love the design, speed, charging, and battery life. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
5
Beautiful design
on February 19, 2026
Posted by: VA777
from NYC
Excellent phone and beautiful design and very fast Would recommend.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, February 19, 2026
Hi VA777, Thank you for your feedback! We’re glad to hear you’re enjoying the design and performance of your phone. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Features are fine it's just a poor screen inside
on February 19, 2026
Posted by: I don't got a nickname
from Minnesota or Arizona depending on the year
The plastic screen inside needs major improvements I don't know what you guys are doing but you sure are slow of improving the inside screen cuz it's so cheap plastic :-( it's embarrassing :-(
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, February 19, 2026
We’re sorry to hear how disappointed you are with the inner display, and we appreciate you taking the time to share your experience. We understand your concerns about the feel and durability of the inside screen, and your feedback is important to us. We will make sure your comments about the inner display and overall expectations for improvement are relayed to our product team for review. Thank you for being open with us, and for sharing what matters most to you about your device.
Written by a customer while visiting motorola.com
Customer Rating
1
poor experience
on February 18, 2026
Posted by: adwa
I just recently purchased the razr ultra, upgrading from the 2023 model and have been thoroughly disappointed. The 1st razr I received came with an error and would not recover. A 2nd new razr was shipped out and after transferring all of my data, overnight the phone would not charge. I tried everything and could not get it to take a charge, it was completely dead. I have always preferred Motorola but after receiving 2 bad phones, I requested a refund. I will probably never purchase another Motorola phone after this experience.
Response from motorola.comBy Mitch, Motorola Customer Care, February 22, 2026
Hi Adwa, We're sorry to hear about the challenges you’ve faced with your Razr Ultra. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please check the email that we have sent you so we can further discuss this matter. Thank you!
Written by a customer while visiting motorola.com
Customer Rating
5
Best Razr yet
on February 13, 2026
Posted by: MobileGuy
Best Razr they've made yet. Had em all except the second. This is the one with best battery life, best cameras and best outside display. Few compromises. Still rocking it without a case from day one. Wish more accessories were available at launch (like outside screen protectors).
Response from motorola.comBy Mitch, Motorola Customer Care, February 15, 2026
Hi MobileGuy, Thank you for taking the time to share such detailed feedback on your Razr. We’re glad to hear you feel this is the best Razr so far, especially for battery life, camera performance, and the external display. It’s great to know it has been meeting your expectations even without a case since day one. We also appreciate your suggestion about having more accessories available at launch, including outer screen protectors. Your feedback is valuable and helps guide future product and accessory planning. Thank you for being a long-time Razr customer and for choosing Motorola. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Unexpected Removal of Galaxy A15 from Trade-In Opt
on February 5, 2026
Posted by: harleyy_rider22
from California
I’m writing as a long-time and loyal Motorola customer of over a decade. I’ve consistently chosen Motorola devices because of the brand’s value, reliability, and customer-focused approach.
A couple of years ago, I made a rare exception and purchased a Samsung Galaxy A15 5G (2023), specifically because it was listed as an eligible device in Motorola’s trade-in program. My plan was always to return to Motorola and trade this device in.
However, as soon as 2026 began, I noticed that the Galaxy A15 was suddenly removed from the trade-in dropdown list — despite the fact that many devices that are significantly older are still included. This change was unexpected and frankly disappointing, especially given that it directly affects customers who made purchasing decisions based on the availability of Motorola’s trade-in options.
I would appreciate clarification on why this particular model was removed and whether there are plans to reinstate it. More importantly, I hope Motorola will consider how abrupt changes like this impact loyal customers who have supported the brand for many years.
I’ve always preferred Motorola and would like to continue doing so, but transparency and consistency in programs like trade-ins are essential to maintaining that trust.
Response from motorola.comBy Carlos, Motorola Customer Care, February 6, 2026
Hi harleyy_rider22, Thank you for taking the time to share your experience and loyalty to Motorola. We completely understand your frustration with the unexpected removal of the Samsung Galaxy A15 from the trade-in program, especially since it influenced your purchasing decision. Changes to eligible devices can occur due to program policies, market considerations, or partner agreements, but we recognize how abrupt adjustments can impact long-time customers. We have sent you an email to better assist you.
Written by a customer while visiting motorola.com
Customer Rating
1
Broken screens Bluetooth connection issues
on February 5, 2026
Posted by: Boostedmare
from Bixby, ok
Worst phone I have ever had. It has Bluetooth connection issues constantly, they can never figure out what is wrong with it. I'm now on my 4th phone in less than a year. 1 phone replaced because of the Bluetooth and the 2 other ones the screen broke right at the fold
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, February 5, 2026
Hi Boostedmare, Thank you for reaching out and sharing your experience. We’re sorry to hear about the repeated problems you’ve encountered with your devices, including the Bluetooth connectivity problems and screen damage. As we stand behind our products, we'd like to know more details about what happened and get this sorted out. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com