Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
30
76%of customers recommend this product.
(
112 out of
148)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
1
Go for another company
on March 2, 2026
Posted by: bewildered7462
from Los Angeles CA
USB 2.0 port kills this thing, not counting the weird proprietary-only fast charging and weak camera.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 3, 2026
Hi Bewildered7462, Thank you for sharing your feedback. We’re sorry to hear about your experience with your Moto Razr Ultra, and we understand how frustrating it can be when charging and camera performance aren’t meeting expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please check the email we sent you and reply at your earliest convenience. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Nearly perfect
on February 26, 2026
Posted by: SteveF
from Yorktown, Virginia
Did my research and am not disappointed. The phone is everything I was looking for to switch away from my Apple iPhone 11. Both screens vivid and functional, apps work flawlessly. Love the flip idea and will likely stay with the concept forthwith.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, February 26, 2026
Hi SteveF, Thank you for sharing your experience! We’re thrilled to hear that your Motorola phone met your expectations. It’s great to know you’re enjoying both screens, the app performance, and the flip design. We hope it continues to be a perfect fit for your needs! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Great flagship phone still and Android 15 Os.
on February 25, 2026
Posted by: Leperoni
from Fort Lauderdale, Florida
The phone performance is great, desing is slick and very convenient to have in any pocket. When main screen is open, it has a big colorful screen with great quality imagen. The camera isn't so great as other competitors and it is the reasons I give 4 stars, also software updates are running behind, other flagship phones running Android 16 for months and Motorola still running Android 15 version.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, February 25, 2026
Thank you for sharing such a detailed and balanced review, Leperoni.
We’re glad to hear you’re enjoying the performance, sleek design, pocket-friendly size, and the large, colorful main display. It’s great to know the phone still feels like a strong flagship experience for everyday use.
We also appreciate your honest feedback about the camera and software update timing. Your comments are valuable to us, and they help our teams continue improving both hardware and software support. If you ever need help, give us a holler or reach out to our official Moto Razr Ultra community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
We’re glad to hear you’re enjoying the performance, sleek design, pocket-friendly size, and the large, colorful main display. It’s great to know the phone still feels like a strong flagship experience for everyday use.
We also appreciate your honest feedback about the camera and software update timing. Your comments are valuable to us, and they help our teams continue improving both hardware and software support. If you ever need help, give us a holler or reach out to our official Moto Razr Ultra community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
The best thing since sliced bread!
on February 23, 2026
Posted by: Big M
from Tampa, FL
I love this phone more than the iPhone and the galaxy series. Feels great in the hand, has great camera versatility and quality.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, February 24, 2026
Hi Big M, Thank you for sharing your feedback! We’re thrilled to hear you’re loving your phone and that it feels great in your hand. It’s wonderful to know you’re enjoying the camera versatility and quality. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
2
:-(
on February 23, 2026
Posted by: I don't have a nickname
I am not happy very poor quality screen it's like you just started out in the business and everybody else is ahead of you :-)
Response from motorola.comBy Mitch, Motorola Customer Care, February 24, 2026
We’re sorry to hear that you’re not satisfied with your phone. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
3
on February 23, 2026
Posted by: Praveen
from New Jersey
Initially I have issues with mobile. During first time. I had to reset the mobile . Not sure why there was reset option displayed while switching on for the first time.
Heating of mobile was also observed
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, February 23, 2026
Hi Praveen, We’re sorry to hear about your experience, and thank you for sharing these details. As we stand behind our products, we would like to have the opportunity to investigate your feedback. We have sent you an email where you can reply. Tell us more about it so we can further assist you there. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
EASE OF USE
on February 23, 2026
Posted by: MrLesley
Love it, easy to use, looks great. Makes my life easier.
Response from motorola.comBy Mitch, Motorola Customer Care, February 23, 2026
Hi MrLesley, Thank you for your wonderful feedback. We’re glad to hear you find your phone easy to use, stylish, and helpful in your day-to-day life. It’s great to know it’s making things more convenient for you. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Worth the buy
on February 21, 2026
Posted by: Ivyt
from Indiana
Bought the 1tb model a month ago and I cannot be happier. The flip is seamless and the phone looks amazing. Everyone has been asking me about this phone since I got it.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, February 22, 2026
Thank you for your wonderful feedback, Ivyt. We are very happy to hear that you are enjoying your 1TB model, the smooth flip design, and the overall look of the phone. It is great to know that it has made such a positive impression on you and even caught the attention of people around you. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com