Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
30
76%of customers recommend this product.
(
112 out of
148)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
5
It's lovely, it's fast and IT FITS IN MY POCKET.
on March 7, 2026
Posted by: KG in Oregon
from Oregon
I've had ZFlips from the year they first came out. I'm 78 and live alone. I feel safer with a phone that fits in my pocket or my nightstand 24/7. I trade in every other year. I know how to treat a flagship phone. I was looking to see what the 2026 releases would look like and compare the next Zflip to the next Razr Ultra. I realized that the current Razr Ultra would be a significant upgrade to the Zflip 6 and the upcoming Zflip still wouldn't beat it for the things that I like and use most like the cameras, storage, light, and connectivity to my watches, CGM and earbuds and 911. And since it's March, a new 2025 Ultra was discounted, had an upgrade to 1tb of storage, came in a color I really liked and came with ear buds. Win, win, win, win, win. I love it. Love the way it looks and feels in my hand. My yellow Zflip looks clunky next to the Ultra. Loads of storage for my photos and even the selfi camera is 50 MP. It's fast, lovely screens, all my apps on the front screen, connects to all my health gear, has gestures I will actually use and IT FITS IN MY POCKET. Perfect.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 10, 2026
Thank you for sharing such a detailed and enthusiastic review! We’re thrilled to hear that your Razr Ultra fits perfectly into your lifestyle and meets your needs, from the cameras and storage to connectivity with your health devices. It’s great to know you’re enjoying the design, speed, and features, and that it continues to make your daily life easier and more convenient! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Run, run as fast as you can
on March 5, 2026
Posted by: Tx2026
from Dallas, TX
Broke immediately. An incredibly delicate phone, terrible camera, super slow processing.
Response from motorola.comBy Mitch, Motorola Customer Care, March 9, 2026
Hi Tx2026, We’re sorry to hear about your experience and appreciate you sharing your feedback. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
1
Wish I would have listened
on March 5, 2026
Posted by: Scooter8910
from Minnesota
I bought the Motorola razor ultra May of 2025 and should have listened to everyone that said not too. The screen protector on the inside is already lifting off. The camera quality is incredibly poor and turns all of my photos full. Face timing with family and friends is horrible. They say my picture is always pixelated
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 9, 2026
Hi Scooter8910, Thank you for sharing your feedback. We’re sorry to hear about your experience. If the inner screen protector is starting to lift, we recommend not removing it yourself, as it is specially designed for the foldable display. Our support team can help check available service options if needed. Regarding the camera and video call quality, you may try restarting the phone, checking for the latest software update under Settings > System > System update, and clearing the Camera app cache by going to Settings > Apps > Camera > Storage & cache > Clear cache. Clearing the cache will remove any temporary files being stored by the device. Also, ensure you are connected to a strong Wi-Fi or mobile data network when making video calls, as connection strength can affect video clarity. If these steps do not help, please reach out to us so we can take a closer look and assist you further.
Written by a customer while visiting motorola.com
Customer Rating
5
Why didn't I move from iPhone sooner!
on March 3, 2026
Posted by: bjoh
from Thousand Oaks, CA
I moved from an iPhone to the Razr about 3 weeks ago. The phone is very fast - every app and web browser pages load instantaneously. It is a very well made phone. I look forward to many years using this phone. Have made extensive use of the external display.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 4, 2026
Hi Bjoh, Thank you for sharing your experience! We’re thrilled to hear that your transition to the Razr has been smooth and that you’re enjoying the speed, build quality, and external display. We hope it continues to serve you well for many years to come, and we appreciate you choosing Motorola. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
The phone meets my high expectations.
on March 3, 2026
Posted by: Bob28
from Charlotte, NC
Received the phone two weeks ago. Overall, the phone meets my expectations, and I had high expectations! Used to have other Flip and Fold phones (not from Motorola), and this one feels superior.
Motorola, please do better with the trade-in credits. Your competition is processing them much faster. Waiting a month for a trade-in credit can steer me back to your competition, which has a processing time of around a week.
Motorola, please do better with the trade-in credits. Your competition is processing them much faster. Waiting a month for a trade-in credit can steer me back to your competition, which has a processing time of around a week.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 3, 2026
Thank you for sharing your feedback, Bob28. We’re delighted to hear that the phone has met your high expectations and that you feel it performs superiorly compared with other flip and fold devices you’ve used.
We also appreciate your input regarding trade-in credits. We understand that timely processing is important, and we are actively passing feedback like yours to our teams for consideration. While we can’t guarantee immediate changes, your comments help us improve the overall customer experience. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
We also appreciate your input regarding trade-in credits. We understand that timely processing is important, and we are actively passing feedback like yours to our teams for consideration. While we can’t guarantee immediate changes, your comments help us improve the overall customer experience. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Horrible software
on March 3, 2026
Posted by: Over moto
from Pa
I want to love this phone so much but the Moto software that is on top of the android software is absolutely maddening!!! It feels like an untrained AI made the software… Nothing is Coherent, consistent, Intuitive… Why do we have multiple functions to be able to take a screenshot? Why aren’t they the same function?? Why can’t I turn an alarm off on the front screen???? Why do I wake up in the software doesn’t act the same way as when I went to sleep? Waking up and the whole phone is in magnifying mode, The inconsistency between the whole phones gestures is insane! I would never recommend this device to anyone. I don’t even understand how anyone over the age of 20 would be able to use this device in and it! I would never want to help someone trouble shoot this device because it Doesn’t have the same ui as a stock android so it’s impossible to get help. Every day a new bug is found! Like why is the Camera app not the same camera when I’m in my text messaging??? Like why is it gray washed out? It is just maddening how horrible the UI UX! I designed my own apps and I do a better job than this and I’ve only started developing apps two months ago!
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 3, 2026
Thank you for sharing your detailed feedback. We’re very sorry to hear that your experience with the Moto software has been frustrating. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please check the email we sent you and reply at your earliest convenience. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
1
Don't even think about it device sucks
on March 3, 2026
Posted by: I wish I did not get it !
from California
Don't buy it very dangerous device waste of time and money just don't do it so bad you will definitely regret it I am trying to save as many as I can beware read up on it check reviews etc
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 4, 2026
We’re sorry to hear that you feel this way about your device. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
Pocketable Powerhouse
on March 2, 2026
Posted by: Kirkv1
from Twin Cities, MN
The Moto Razr Ultra is so much more than a folding flip-style phone, it is a perfect combination of smartphone tool with talisman-like design that just works. The build quality and smoothness of the Android experience on both the main screen when opened and the cover screen when closed is top notch. While the cameras may not be the very best execution available in a smartphone, they are still quite good and compliment this phone well with quality snaps. Very happy with decision to acquire this device.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 2, 2026
Thank you for taking the time to share such a thoughtful review, Kirkv1. We’re happy to hear that you’re enjoying the build quality, smooth Android experience, and the flexibility of using both the main and cover screens. It’s also great to know that the design and overall performance have made your decision a satisfying one. We truly appreciate your feedback and your support of Motorola. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com