Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
30
76%of customers recommend this product.
(
112 out of
148)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
5
BEST PHONE HANDS DOWN ON THE MARKET
on March 11, 2026
Posted by: k.l.d
Love love love!! Best phone on the market. I have a few colors already and collecting more.
Response from motorola.comBy Mitch, Motorola Customer Care, March 11, 2026
Thank you for the amazing feedback! We’re thrilled to hear how much you love your Motorola phone and that you’re enjoying collecting the different colors. Your support and enthusiasm mean a lot to us. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great product
on March 11, 2026
Posted by: Sage5689
from Michigan
At this point, I’ve been using the phone about a month, absolutely love the phone. I will say that about three years ago maybe before I bought one of the original just with no real back screen it was very small. Never had an issue with that phone, this phone is pretty well decked out does anything I need. Best part is it fits in my pocket, and that new screen on the outside makes it so easy to reply simply to text,
Response from motorola.comBy Mitch, Motorola Customer Care, March 11, 2026
Thank you for sharing your experience, Sage5689. We’re thrilled to hear that you’re enjoying your Motorola phone and that it meets your needs. It’s great to know that the pocket-friendly design and the new external screen have made texting and everyday use more convenient.
If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Like the design
on March 11, 2026
Posted by: tsc2
from Hamden, CT
After less than a month still getting use to working with the external screen. I do enjoy the fact that I have quick access to the apps I use on a daily basis and am not distracted by other apps. Also the smaller size when folded is nice.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 16, 2026
Hi Tsc2, Thank you for sharing your experience! We're glad to hear that you’re enjoying the quick access to your favorite apps and the convenience of the smaller folded size. It’s great that the external screen is helping you stay focused while still being functional. We appreciate your feedback and hope you continue enjoying your Motorola device! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Less than perfect but pretty cool
on March 10, 2026
Posted by: luckyassme
This phone's main selling point is its gimmicky nature; however, the folding motion is the only consistent gimmick.
A couple annoyances I've experienced as someone who's been using this as their daily driver the past month:
• Both screens are hard to see in the daylight due to crazy strong glare and it turns almost opaque, even with the highest brightness on. I can't even add an anti-glare screen protector because they say it'll null the warranty.
• The front screen design causes some issues such as:
- its hard to navigate with maps due to the camera lens literally obstructing confirmations to click on the screen.
- using a phone case obstructs important screen navigation gestures such as swiping to going back or clicking buttons to exit apps.
- double tap to wake feature doesn't always work. same with approach to silence.
- I personally don't like that if you answer a call while its closed, its default is speaker and there's no way to change it.
• I don't know if its the phone 's issue or just the android OS, but the light and dark modes don't transition with the set timeframe, even if you toggle it to do so.
• When on a call, the screen goes black while its on your ear and lights back up when you take it away from your face which is pretty standard with smart phones, but this phone randomly will stay frozen in the black screen regardless of tapping or button pressing attempts to wake it up. The solution I found is to put it back on your ear for a couple seconds, then check. That usually does the trick, but its highly inconvenient.
• This phones audio quality is very lacking. Again I don't know if its an android issue or the actual phone model, but when connected to speakers, the audio quality and volume automatically changes and there's no way to fix it. Just have to wait it out until it randomly decides to reset. Even when bumping music on its own, its not that loud compared to my old iphone XR.
• The camera quality washes out people but takes relatively good environment pics. The only thing is that it can't tolerate any movement whatsoever.
• You definitely can see and feel where the phone folds.
• The unfolded screen does scratch easily. One month in and I have a very noticable scratch on the bottom portion, despite being super careful and not having dropped it yet. I truly hate that you can't put a screen protector on it. The phone case designs available don't seem like they'll protect it from falling face down while opened as it needs to be flush with the screen to not prevent it from closing properly.
• The button on the left is useless unless you use ai. It would've been cool to assign it a non ai related prompt for full functionality.
• Its almost impossible to find a phone mount that doesn't interfere with it either shutting from hitting bumps in the road while its open or pressing the power or volume buttons when closed.
A couple annoyances I've experienced as someone who's been using this as their daily driver the past month:
• Both screens are hard to see in the daylight due to crazy strong glare and it turns almost opaque, even with the highest brightness on. I can't even add an anti-glare screen protector because they say it'll null the warranty.
• The front screen design causes some issues such as:
- its hard to navigate with maps due to the camera lens literally obstructing confirmations to click on the screen.
- using a phone case obstructs important screen navigation gestures such as swiping to going back or clicking buttons to exit apps.
- double tap to wake feature doesn't always work. same with approach to silence.
- I personally don't like that if you answer a call while its closed, its default is speaker and there's no way to change it.
• I don't know if its the phone 's issue or just the android OS, but the light and dark modes don't transition with the set timeframe, even if you toggle it to do so.
• When on a call, the screen goes black while its on your ear and lights back up when you take it away from your face which is pretty standard with smart phones, but this phone randomly will stay frozen in the black screen regardless of tapping or button pressing attempts to wake it up. The solution I found is to put it back on your ear for a couple seconds, then check. That usually does the trick, but its highly inconvenient.
• This phones audio quality is very lacking. Again I don't know if its an android issue or the actual phone model, but when connected to speakers, the audio quality and volume automatically changes and there's no way to fix it. Just have to wait it out until it randomly decides to reset. Even when bumping music on its own, its not that loud compared to my old iphone XR.
• The camera quality washes out people but takes relatively good environment pics. The only thing is that it can't tolerate any movement whatsoever.
• You definitely can see and feel where the phone folds.
• The unfolded screen does scratch easily. One month in and I have a very noticable scratch on the bottom portion, despite being super careful and not having dropped it yet. I truly hate that you can't put a screen protector on it. The phone case designs available don't seem like they'll protect it from falling face down while opened as it needs to be flush with the screen to not prevent it from closing properly.
• The button on the left is useless unless you use ai. It would've been cool to assign it a non ai related prompt for full functionality.
• Its almost impossible to find a phone mount that doesn't interfere with it either shutting from hitting bumps in the road while its open or pressing the power or volume buttons when closed.
There are most likely more annoyances I'm missing, but overall, the dopamine hit I get from its cool factor balances the issues I have with it (for now).
Would I buy again? Only time will tell, but as of now its pointing to not.
Would I buy again? Only time will tell, but as of now its pointing to not.
Takeaway: Don't buy this phone expecting great specs.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 11, 2026
Hi Luckyassme, Thank you for taking the time to share such detailed feedback about your experience. We’re sorry to hear that the phone has not fully met your expectations. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
1
I should have stuck with my galaxy s22 ultra
on March 10, 2026
Posted by: Mack
Why do I need to enable nearby device permissions to use your stupid AI when I don't want to give it access to my nearby devices. You really think that's necessary. I can't even set it to vibrate instead of freaking ringing for my text messages. Your software sucks. Other than all that at least the phone looks nice and works in the most rudimentary and basic of ways. I can make and answer calls and sends texts. Yay. But I don't get notifications because for some reason having a vibrate mode and making that an easy setting to adjust is something that just slipped your minds huh? I can't just turn the volume down and put it in vibrate mode... I could puke with rage.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 11, 2026
Hi Mack, Thank you for sharing your feedback. We’re sorry to hear that your experience has been frustrating. We understand how important it is for basic functions like notifications and sound settings to work the way you expect. Please check the email that we have sent you so we can further discuss this matter. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Razr phones are awesome
on March 9, 2026
Posted by: Great phone
2nd Razr. newest is the 2025+.. Motorola did she still does make the best cellphone. Apple is way far behind.
Response from motorola.comBy Mitch, Motorola Customer Care, March 10, 2026
Thank you for your positive feedback! We’re thrilled to hear that you’re enjoying your new Moto Razr 2025+, and we appreciate your loyalty to Motorola. It’s great to know our flip phones continue to impress! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Great phone! Not perfect, but excellent for budget
on March 9, 2026
Posted by: Alex11520
from Seattle, WA
Bought about a month ago, it is pretty decent of a phone but the OS can be a bit slower than others which I would say is because of the AI features being integrated hard. Great battery life and charging speed! My main complaint would be that the stock launcher has some delays and hangups and the external display work can be tweaked with. Overall fantastic phone and shouldn't be overlooked for flip phones, and with GrapheneOS on the horizon I'm excited.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 10, 2026
Hi Alex11520, Thank you for sharing your detailed feedback! We’re glad to hear you’re enjoying your Motorola phone’s battery life, charging speed, and overall performance. We also appreciate your insights on the launcher and external display. This helps us understand what matters most to our users. It’s great to hear you’re excited about future possibilities with your device! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Good hardware
on March 9, 2026
Posted by: notgniddew
Motorola hardware is excellent, Motorola software average.
Response from motorola.comBy Mitch, Motorola Customer Care, March 10, 2026
Hi Notgniddew, Thank you for your feedback! We’re glad to hear you’re satisfied with the hardware of your Motorola phone and appreciate your input on the software. If you ever need help, give us a holler or reach out to our official Moto Razr Ultra community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com