Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
30
76%of customers recommend this product.
(
112 out of
148)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
5
on March 16, 2026
Posted by: Brian1978
from Rochester, NY
I bought the phone for my wife as an anniversary gift and she is extremely happy with it
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 18, 2026
Hi Brian1978, Thank you for sharing! We’re thrilled to hear that your wife is enjoying her new phone, and we’re honored that it could be part of such a special occasion. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
A good choice
on March 14, 2026
Posted by: Rumicar
from Texas
I've had the phone for a little less than a month and have been quite pleased with it. Battery life is exceptional for my purposes, and the sound is really good. There have been a couple of glitches, but rebooting resolved them. Too soon to give it five stars, but a bit more time and I might change my mind.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 18, 2026
Thank you for sharing your experience, Rumicar. We’re glad to hear that the battery life and sound quality have met your expectations. It’s normal to encounter occasional glitches with a new device, and rebooting often helps resolve them. We appreciate your feedback and hope that as you continue using your phone, it will fully meet your needs. If you ever need help, give us a holler or reach out to our official Moto Razr Ultra community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Almost perfect
on March 13, 2026
Posted by: MickieMo
from Seattle, WA
I love this phone. It is super fast, stylish, convenient (fitting into just about any handbag or pocket), has a decent camera (by phone standards), and it has a beautiful screen. Why only four stars? I miss the micro-SD card slot on my previous Moto phones. If this phone was released with a micro-SD card slot, it would be perfect.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 17, 2026
Hi MickieMo, Thank you for sharing your feedback! We’re glad to hear that you’re enjoying the speed, style, and convenience of your new phone, as well as the screen and camera. We understand how a micro-SD card slot can make a difference for extra storage, and we appreciate you sharing that perspective. Your insights help us as we continue to design devices that balance performance, style, and features. We’re thrilled that overall you’re loving your phone, and we’re always here if you need tips or support to get the most out of it. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great features
on March 13, 2026
Posted by: Rattman
from Munith Michigan
I am very happy with this phone it's nice to b able to carry it in my front pocket instead my back
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 17, 2026
Hi Rattman, Thank you for sharing your experience! We’re glad to hear that the phone’s size and features are making your daily life more convenient. Being able to carry it comfortably in your front pocket is exactly the kind of practical design we aim for. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Ok but 3 resets
on March 13, 2026
Posted by: Donut man
Stable.but reset for 3 times so far. Other then this ok
Response from motorola.comBy Mitch, Motorola Customer Care, March 18, 2026
Thank you for sharing your feedback. We’re glad to hear that your phone is working well overall, but we understand that having to perform three resets so far can be frustrating. To help prevent further resets, we recommend checking for any software updates under Settings → System → Software update, clearing app caches for apps you use frequently, and restarting the phone regularly to keep system processes running smoothly. If you ever need help, give us a holler or reach out to our official Moto Razr Ultra community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Not worth it at all...
on March 13, 2026
Posted by: BigEasy1
from Ohio
Wife's Moto Razr 2025 already has a green line on top half of screen from the fold. Only been 2 weeks.
Razor ultra 2025 Is a huge disappointment and has charging issues already. Never again Motorola!!
Razor ultra 2025 Is a huge disappointment and has charging issues already. Never again Motorola!!
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 18, 2026
Hi BigEasy1, We’re sorry to hear about the difficulties you’ve experienced with your devices. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Love the fold
on March 12, 2026
Posted by: chuckg24
Love everything about the razr, esp the fact that I can put it in my pocket without it hanging over. Love being able to do quick things without opening it. Then normally I keep it open and it's just like any other phone only nice and light.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, March 13, 2026
Hi chuckg24, Thank you for your feedback! We’re thrilled to hear you love your Razr, especially how compact it is, the convenience of quick actions when folded, and the light, easy-to-use experience when open. It’s great to know it fits so well into your daily routine! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
5
Great price and very good quality
on March 11, 2026
Posted by: DougE
from Richmond Va
Fantastic phone... The size when folded fits shirt and pants pockets. Camera takes great pictures and the small screen is super handy for navigation and checking time. Traded in a OnePlus Open and I thought I might miss the giant screen but the trade off for the less weight fits in your hand is way worth it!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 12, 2026
Hi DougE, We're glad to hear that you're enjoying the phone’s design, camera, and the convenience of the outer screen. It’s great to know the compact size and lighter feel compared to your previous device have been a worthwhile trade-off. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com