Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
110
4 Stars
30
3 Stars
20
2 Stars
12
1 Star
22
77%of customers recommend this product.
(
82 out of
107)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
3
Check compatibility
on April 15, 2026
Posted by: Ed01
from Florida
Having used a Razr + for two years I am well pleased with the quality of the ultra. Unfortunately, I had to return it as we found it was not compatible with our mobile provider
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, April 15, 2026
Hi Ed01, Thank you for sharing your experience with us. We’re glad to hear you were pleased with the Razr Ultra’s quality, especially after using the Razr+ for two years. We’re sorry to learn it wasn’t compatible with your mobile provider and that you had to return it. We understand how important carrier compatibility is, and we appreciate your feedback on this.
Written by a customer while visiting motorola.com
Customer Rating
1
Option needed ASAP to update using phone's data!
on December 14, 2025
Posted by: alray
from Elkhart Indiana
The one star rating only reflects the rediculous fact that there is no option to update the system using one's phone data, you must use WiFi! I only purchase unlimited data, and I should have the option to update my phone using my data, I should not have to find some Wi-Fi to connect to! My old Motorola phone gave me the option to update using my phone's data, so why not this updated phone!? PLEASE give people the option to use one's phone data to for all updates, if they want that.
I will give the phone 4 stars for all other area's.
I will give the phone 4 stars for all other area's.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 17, 2025
Hi Alray, Thank you for sharing your feedback and for highlighting what you enjoy about your phone. We understand how important it is to have flexibility with software updates, especially for those with unlimited data plans. Currently, system updates require a Wi-Fi connection to help ensure stability and avoid unexpected data usage. We appreciate your suggestion to allow updates over mobile data and will share it with our team as they continue to improve the user experience. We’re glad to hear that overall you’re enjoying your phone, and we appreciate your detailed feedback.
Written by a customer while visiting motorola.com
Customer Rating
1
Not worth it at all...
on March 13, 2026
Posted by: BigEasy1
from Ohio
Wife's Moto Razr 2025 already has a green line on top half of screen from the fold. Only been 2 weeks.
Razor ultra 2025 Is a huge disappointment and has charging issues already. Never again Motorola!!
Razor ultra 2025 Is a huge disappointment and has charging issues already. Never again Motorola!!
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 18, 2026
Hi BigEasy1, We’re sorry to hear about the difficulties you’ve experienced with your devices. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
1
Has at least 2 major flaws. I may return it!!!
on September 29, 2025
Posted by: PeteC
I have had this phone for about a month. It has been nothing but headache, headache, headache. There were a lot of "nits" that I either worked my way through or decided I'll live with. But there are two major problems (so far) that make me consider returning this phone and going back to my 8 year old Sony phone.
(1) I can't get it to stay unlocked in my home.
(2) It is not compatible with my car's messaging system.
(1) I can't get it to stay unlocked in my home.
(2) It is not compatible with my car's messaging system.
For #1, I have tried everything I can find in the Motorola documentation, my phone's instructions and online searches. I even went to ChatGPT which gave me a whole host of things to try including apps MacroDroid and Automate. Nothing I tried would work. Note, I have an 8 year old Sony phone that has the lock/unlock function working flawlessly. I can put the two side by side on my desk unlocked. I come back 15 minutes later and the Razr is locked but the Sony is still unlocked.
For #2, when I try messaging, my car reports, "The currently connected phone does not support text messaging via Bluetooth" From what I can find, cars typically use, "Bluetooth MAP (Message Access Profile)" but this phone doesn't expose MAP to the car. Thus the report.
Response from motorola.comBy Mitch, Motorola Customer Care, September 30, 2025
Hi PeteC, Thank you for sharing your detailed experience with us, and we’re truly sorry for the challenges you’ve been facing. We understand how frustrating it must be, especially after trying several workarounds without success. We stand behind our products, and we would like to help you get this sorted. Please check the email we sent you and reply at your earliest convenience.
Written by a customer while visiting motorola.com
Customer Rating
1
Cute design but failed functionality
on September 11, 2025
Posted by: Your mom
from Arizona
I wanted to like this so bad but I hated it!! I get that it asked if you want notifications or to ask to allow to track but it asked every. Single. Time I opened any app! Multiple times a day!
My text messages were a mess! I could not get my text messages to show previews for links no matter what browser was sent
My text messages were a mess! I could not get my text messages to show previews for links no matter what browser was sent
No, I would not recommend this to a friend.
Response from motorola.comBy Carlos, Motorola Customer Care, September 12, 2025
Hi Your mom, We’re sorry to hear about the frustrating experience with notifications and text message previews. That definitely shouldn’t be happening. I would like to help you. I've sent an email to you.
Written by a customer while visiting motorola.com
Customer Rating
1
Dead
on July 5, 2025
Posted by: Kenny was
from Chicago
I bought the ultra on the first day of sales, I use it sparingly. As of July 4 it completely died on me. Won’t turn on, won’t ring when I call it. No lights, sounds or nothing else.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, July 7, 2025
Hi Kenny, We’re sorry to hear that your phone has completely stopped working. We would like to have the opportunity to investigate your feedback further and assist you directly. Please check the email we’ve sent you so we can discuss this matter in more detail and help resolve it as quickly as possible.
Written by a customer while visiting motorola.com
Customer Rating
5
Amazing
on January 13, 2026
Posted by: anne3
from NYC
I absolutely love this phone! I love how you can put it in small pockets and small bags, and the way that you can style it and carry it is also amazing plus the battery lasts a long time
Response from motorola.comBy Mitch, Motorola Customer Care, January 14, 2026
Hi Anne3, Thank you for sharing such positive feedback. We are thrilled to hear how much you are enjoying the phone’s compact design, versatility, and long-lasting battery. It is great to know it fits comfortably into your daily routine and lifestyle. Your support means a lot to us, and we appreciate you choosing Motorola. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Design flaw
on February 3, 2026
Posted by: Ringo1
Sent it back due to design needs to open from left to right to prevent hitting buttons on right if you try to open from right side as designed ending call working on external screen
Response from motorola.comBy Mitch, Motorola Customer Care, February 3, 2026
Thank you for sharing your feedback, Ringo1. We’re sorry to hear that the design didn’t meet your expectations and that it impacted your experience with the external display and call handling. We appreciate you taking the time to point this out, as customer insights like yours help inform future design improvements. If you have any additional feedback or questions, our support team is always happy to help.
Written by a customer while visiting motorola.com