Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
30
76%of customers recommend this product.
(
112 out of
148)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
3
Great phone bad service
on March 23, 2026
Posted by: RAZE ULTRA
I love the phone but it's the service that I received in trying to purchase the phone. It was not an easy task. I'm still trying to figure out how to send in my old phone. But difficult and getting help from anybody at Motorola.
Response from motorola.comBy Mitch, Motorola Customer Care, March 25, 2026
Hi Mark, Thank you for your feedback. We’re glad to hear that you love the phone, but we’re sorry to hear about the difficulty you’ve experienced with the purchase and trade-in process. We understand how frustrating that can be. Upon checking, we can see that your concern is currently being handled by our Order Administration team, and they have sent you an email with further details and instructions. We kindly ask you to check your inbox (and spam/junk folder, just in case) for their message.
Written by a customer while visiting motorola.com
Customer Rating
5
The best foldable experience.
on March 21, 2026
Posted by: Sparrow Academy
from New York
The Motorola Razr Ultra marks a significant shift for the clamshell devices, evolving from a stylish novelty into a high-performance powerhouse that can finally go toe-to-toe with traditional flagship phones. Anchored by the formidable Snapdragon 8 Elite processor and a massive 4,700mAh battery. The stunning 7-inch internal display and the highly functional 4-inch cover screen are the brightest in their class. Ultimately, by combining cutting-edge Moto AI features with high-end materials like the wood backed one I got make it the best foldable I've ever owned.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 24, 2026
Hi Sparrow, Thank you for sharing such a detailed and thoughtful review! We’re thrilled to hear that your Moto Razr Ultra is exceeding expectations from the performance and displays to the design and Moto AI features. It’s exciting to know that it’s delivering the high-end foldable experience you were hoping for. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone
on March 18, 2026
Posted by: Wright 45
I have been using this phone for about 1 months now and I am truly impressed with it's functionality and esthetics.
Response from motorola.comBy Mitch, Motorola Customer Care, March 18, 2026
Hi Wright, Thank you for your feedback! We’re happy to hear that you’re impressed with both the functionality and the design of your phone after a month of use. We hope you continue enjoying your device! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
User friendly, attractive, easy to read.
on March 18, 2026
Posted by: cissy51
After checking this out online I finally made the purchase. I chose the razor ultra with the wood grain and I love the look and feel. It is a pleasure to carry around fitting in pockets like a wallet. It is bright and easy to see even when closed which is important as I am 78 years old. It is very user friendly which is a BIG plus for me. I also get many complements.
My partner and I have been purchasing Motorola phones for years and have always ben pleased. However, this model is over the top!!
My partner and I have been purchasing Motorola phones for years and have always ben pleased. However, this model is over the top!!
Response from motorola.comBy Mitch, Motorola Customer Care, March 18, 2026
Hi Cissy51, Thank you for sharing such a thoughtful review! We’re delighted to hear that the Razr Ultra with the wood grain finish is not only stylish but also user-friendly and easy to read. It’s wonderful to know it fits comfortably in your pocket and continues to meet your expectations as a long-time Motorola fan. We appreciate your support over the years and are thrilled this model has exceeded your expectations! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Lots of RAM and Battery Life is Great
on March 18, 2026
Posted by: CoolBoomer
from Central Florida
I had been watching for the right sale to take the plunge for this phone. I also had been looking for something capable of holding my entire MP3 collection so I could listen wherever I wanted, and players that hold more than 144GB are hard to find. This Razr Ultra with storage at 1TB solved that issue for me. It is a great phone, with the battery lasting much longer than I anticipated. Folded up it fits nicely in pockets and is easy to find a place in my truck's center console for it. Though I don't use this as my primary phone, it is fast and snappy using apps and texting. Lots of RAM at 16GB or more with a boost function. There are all kinds of tweaks for the display and some Moto functions above and beyond the normal Android things. It easily updated to Android 16. The cameras and photo editing functions are great and rival other high-end phones I have. I traded in a Pixel 6a with this purchase and got the full expected value for it so that was a plus. So far I am very happy with this Razr.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 18, 2026
Hi CoolBoomer, Thank you for sharing such a detailed review! We’re thrilled to hear that your Razr Ultra is meeting your expectations—from the battery life and storage to the performance and camera features. It’s great to know that the phone fits well in your pocket and center console while keeping up with your apps, music, and daily needs. We also appreciate you highlighting the Moto features and Android updates—our team works hard to provide a seamless experience with helpful customizations. Your feedback about trading and enjoying the full value is especially helpful for others considering an upgrade. Enjoy your Razr Ultra, and thanks again for being part of the Motorola community! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Excellent durable phone!
on March 17, 2026
Posted by: RickT
from Knoxville, TN
I absolutely love this new Razr! I have broken so many screens and I hate that flat feeling of many phones. The folding capacity of the Razr is so convenient!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 18, 2026
Hi RickT, Thank you for your review! We’re thrilled to hear that you’re enjoying the durability and folding design of your new Razr. It’s great to know that the foldable form factor makes it convenient while helping you avoid the flat-screen issues you’ve experienced before. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Pretty good phone
on March 17, 2026
Posted by: Caleb_L
I got this about a month again and I love it, I don't really know how I feel about the application though as I switched over from iPhone, it's definitely a lot more complicated and there's really not reason for all the AI stuff. I will say though if you get one it's pretty steardy. I've dropped it a few times on accident of course but am having problems finding a phone case . Otherwise the hinges are good and it makes for a good phone I would say it's a little taller then an iPhone 12 but when folded it fits into a woman's front pocket just fine and those are small
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 18, 2026
Thank you for sharing your experience, Caleb_L. We’re glad to hear that your Razr is holding up well and that the hinges and foldable design are working for you. We understand that switching can take some getting used to, and we appreciate your feedback on the app and AI features. Finding the right case can be tricky, but we hope you’re able to find one that fits perfectly. If you ever need help, give us a holler or reach out to our official Moto Razr Ultra community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Sharp as a tack! Well designed and on point.
on March 16, 2026
Posted by: MIMike
from Mid Michigan
Power and practicality combine in the stylish functional device. Razr Ultra 2025 packs a punch and has everything and more! Powerful processor, beautiful graphics, great camera, AI, well curated software, and a foldable format!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 17, 2026
Hi MIMike, Thank you for sharing your experience! We're thrilled to hear that the Moto Razr Ultra 2025 is exceeding your expectations with its performance, design, and features. It’s great to know you’re enjoying the processor, graphics, camera, AI, and foldable format all in one device. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com