Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
30
76%of customers recommend this product.
(
112 out of
148)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
5
Enjoyable
on March 30, 2026
Posted by: Je30
from Sulphur Springs Texas
As of now I am enjoying the phone
Still learning how to use some of the features
Still learning how to use some of the features
Response from motorola.comBy Mitch, Motorola Customer Care, March 31, 2026
Hi Je30, Thank you for sharing your experience! We're glad to hear you're enjoying your phone. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Awesome!
on March 30, 2026
Posted by: Rob endurance
I love the simplicity, and all the great features.
Response from motorola.comBy Mitch, Motorola Customer Care, March 31, 2026
Hi Rob, We're thrilled to hear you're enjoying the simplicity and features of your phone. Enjoy exploring everything it has to offer! If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Beware of Bluetooth problems
on March 30, 2026
Posted by: Bankonit
I've had the phone about 6 months now. I love many aspects of the phone like the foldable screen, massive storage, and built in AI. However, android has been updating their Bluetooth stack and it is not playing nice with this phone. I can't connect to half the devices I own. Even if I can connect, headphones seem to be a never ending battle with no sound through the headphones. I've sent it in for a warranty repair and it came back with no repairs. Basically all the hardware tests fine so there is nothing to replace. The problem is all in the software. I was hoping android 16 would fix the glitch but it didn't. I'm really unhappy with the phone and Motorola hasn't offered a solution to the problem.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 31, 2026
Hi Bankonit, Thank you for taking the time to share such detailed feedback. We're sorry to hear about the Bluetooth trouble you’ve been experiencing. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
on March 26, 2026
Posted by: JHev24
The RAZR Ultra is an exceptional smartphone!!! Really enjoying it and proud to show it off.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, March 27, 2026
HI JHev24, Thank you for your feedback! We’re glad to hear you’re enjoying your RAZR Ultra and feeling proud to show it off. You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
5
Exterior screen is a game changer
on March 24, 2026
Posted by: Dave R
I have had dozens of phones and this is my third flip phone. I’ve also had a OnePlus foldable. Normally the flip phones I don’t love. This is the first one that I do love because of the excellent front facing screen. Being able to do most of my task on that front screen makes this phone enjoyable. I only open it when I really need to get into something. Plus, it is just super well built. My only complaint, and this is not a fault of the phone, is that there aren’t good cases for it. Either they fall off when the phone has folded, or they just interfere with the phones function and beauty.
Response from motorola.comBy Mitch, Motorola Customer Care, March 25, 2026
Hi Dave R, We’re thrilled to hear the exterior screen is making a big difference and that you’re enjoying the convenience and build quality of your flip phone. It’s great to know it’s enhancing your daily use and making the phone truly enjoyable. We appreciate your note about cases. Finding the right fit can be tricky, but your feedback helps us and others in the community. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Switched
on March 24, 2026
Posted by: Cris62
from Texas
I bought this for nostalgia vibes I like it a lot still getting used to it being an iPhone user for 10+ years. Some things I don't like though had to do with the sound during a call it makes like a buzzing noise with most calls, not that loud when playing music if you don't have a speaker Bluetoothed. But screen display and movies have been great.
Response from motorola.comBy Mitch, Motorola Customer Care, March 25, 2026
Hi Cris62, Thank you for sharing your experience and for giving Motorola a try. We’re glad to hear you’re enjoying the display and media experience so far. We’re sorry to hear about the buzzing sound during calls. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
3
The same,
on March 24, 2026
Posted by: Rev. See.
Aside from being slightly slicker, it has the same good features as the previous models, unfortunately, it has the same negative features as the previous version,
Response from motorola.comBy Mitch, Motorola Customer Care, March 25, 2026
Thank you for taking the time to share your feedback. We appreciate your continued support and experience with our devices. It’s great to hear that you’re enjoying the familiar features and improvements. We’re sorry to hear that some of the concerns from previous models are still present for you. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
2
Wanted to like, but...
on March 24, 2026
Posted by: P.H.
Good battery life, okay hardware, noticeable crease, and very mid camera.
Compared to my Pixel 6 I found the photo colors seemed to vacillate between washed out and over saturated. Pro mode gave me a little more control but it's far from the "point and shoot" with life-like colors experience I would like. The zoom was quite good, though.
I was really hoping the nostalgia factor of the flip would win me over but I never stopped noticing the crease, and the hinge never seemed to loosen up enough for true one-handed mode.
Between the so-so hardware and the mediocre photo quality, I decided the whole package was too compromised to be worthwhile so I returned it.
Compared to my Pixel 6 I found the photo colors seemed to vacillate between washed out and over saturated. Pro mode gave me a little more control but it's far from the "point and shoot" with life-like colors experience I would like. The zoom was quite good, though.
I was really hoping the nostalgia factor of the flip would win me over but I never stopped noticing the crease, and the hinge never seemed to loosen up enough for true one-handed mode.
Between the so-so hardware and the mediocre photo quality, I decided the whole package was too compromised to be worthwhile so I returned it.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 24, 2026
Hi P.H., Thank you for taking the time to share such detailed feedback with us. We’re sorry to hear that the experience didn’t meet your expectations. We appreciate your comments regarding the camera performance, color consistency, and overall hardware feel, as these insights are very helpful for improving our products. We understand how important it is to have a reliable point-and-shoot camera and a seamless one-handed experience, especially with a flip design. Your observations about the crease visibility and hinge feel are also valuable, and we’ll be sure to pass them along to our team for further review. We’re glad you were able to notice some positives, such as the battery life and zoom capabilities, even though the overall experience didn’t fully meet your needs. If you decide to consider Motorola again in the future, we hope to provide a more refined experience. Thank you again for your honest feedback.
Written by a customer while visiting motorola.com