Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
30
76%of customers recommend this product.
(
112 out of
148)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
3
Almost a Beast but Misses the Mark
on April 6, 2026
Posted by: Tyty
I've had my 2025 Razr Ultra for a while now and my 3 main complaints are that there's no video output through USB-C, there's no DAC for audio output so you need wired headphones to have their own DAC or you need to use a 3.5mm to USB-C adapter with a DAC, and there is little-to-no cooling. The power can't be used because it overheats and thermal throttles.
I love most aspects of the phone design. The front screen is awesome. The foldability is great. The cameras are lacking but not terrible. I probably wouldn't buy it again but would consider buying a new one or one that folds into a tablet after verifying that it has video output and a built in DAC as well as cooling that can keep up with the beefy processor.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, April 7, 2026
Hi Tyty, Thank you for sharing such detailed feedback. We’re glad to hear you enjoy the design, foldable functionality, and front screen of your Razr Ultra 2025. We also appreciate your insights regarding video output, audio DAC, and thermal performance. Feedback like yours helps us continue to improve future devices. It’s great to know that despite these concerns, you see the potential in the phone and would consider future Motorola foldable devices. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
Waste of hard earned money
on April 5, 2026
Posted by: Rohs
I bought it 4 months ago, but suddenly a crease appeared on the screen and the very next day there was a huge black line on the display and the touch stopped working. This all was without any dropping or accidental pressure.
Response from motorola.comBy Mitch, Motorola Customer Care, April 6, 2026
Hi Rohs, We’re sorry to hear about what happened with your device. We'd like this to be checked. We’ve sent you an email to assist you further with the concern you’re facing. Please check your inbox and reply at your earliest convenience. Thank you!
Written by a customer while visiting motorola.com
Customer Rating
3
Mixed Emotions
on April 5, 2026
Posted by: Rastro9
from Chicago area
Kind of a mixed review. I had to use my return option for my first phone because the hinge got somehow out of wack. Im guessing by leaving it in my pocket not sure but it wasn't damaged. As for the phone functionality I love it. Love the design with the alcantara back. The front screen function is wonderful. I'm very concerned about hinge durability though. I bought the warranty second time around hopefully I'm not sending this one back in 2 weeks.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, April 8, 2026
Hi Rastro9, Thank you for sharing your honest feedback. We’re sorry to hear about your experience with the first phone’s hinge, and we completely understand your concern about long-term durability. At the same time, we’re glad to know you’re enjoying the phone’s functionality, design, Alcantara back, and the convenience of the front screen. Your feedback about hinge durability is extremely valuable, and we’ll be sure to share it with our team for further review. We truly appreciate your giving Motorola another chance, and we hope your replacement continues to deliver the experience you love. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Durability
on April 5, 2026
Posted by: Anonymous
from Midland, Tx
It's a nice phone, but the problem is battery life get drained fast, also i feel its does break quicker than a regular phone
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, April 7, 2026
Hi JohnSmith, We’re sorry to hear that your phone’s battery life isn’t meeting your expectations and that you’re concerned about its durability. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
3
Phone can't even handle it's own processing power.
on April 2, 2026
Posted by: Chriss
from United States
I have had this phone for a few weeks now. And it is cool......it also doesn't feel very durable at all.....and the processor is better than the phone is. What I mean by that, is the fact that the processor can handle very intense games......but the phone itself will get incredibly hot while playing those games, and throttle (which is just a fancy way of saying it will limit it's performance to prevent burning up the internals). The best way I can describe this phone....is by imagining you took a Monster Truck engine, and put it in a Volkswagen Beetle. Just because the engine is a beast, doesn't mean the car it is in can handle it. That's the same for this phone. Just because it has a really strong powerful processor, doesn't mean the phone can handle it. Honestly, the storage capacity is probably the best thing about this phone. Needless to say, I have a very strong feeling my next phone, WON'T be a Motorola one......even if it was free with a trade in, I would probably still go out of my way and spend my own money to buy a different device.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, April 6, 2026
Hi Chriss, We’re sorry to hear that your experience with the device hasn’t met your expectations. We understand your concern about heat and performance during intensive use. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
Highly recommend!
on April 2, 2026
Posted by: rejehi740
from OH
I purchased 2025 Motorola Razr Ultra about five weeks ago after dropping my 2024 Razr while on vacation.😩 This phone is fantastic! It has a great camera, and the screen is bright and easy to see. No need for extra storage, and the refresh rate is superior. Battery charging is quick with a great battery life. I highly recommend this phone. Now let's see if I can refrain from testing gravity with it like the last one!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, April 2, 2026
Thank you for your wonderful feedback, Rejehi740. We’re thrilled to hear that you’re loving your Moto Razr Ultra 2025 and that the camera, bright display, refresh rate, and battery performance are all standing out for you. It’s great to know the storage and fast charging are making your experience even better. We truly appreciate your recommendation and your continued support. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Magenta Nostalgia
on April 2, 2026
Posted by: Lumi
I wanted this phone for a while and though it had mixed reviews I genuinely like it. I have shad it for about a month now. It’s cute. Discreet and had tiny Easter eggs like the Retro Moto reminds me of my old razr v3. The battery life is long lasting. The only thing is I can’t assign text tones to specific contacts. It’s not a need to have but definitely something to look into as if I am not actively looking at my phone, the notification sound is the same for all notifications and I can’t decipher the priority. Other than that I really like it. As a long time Apple user, it just feels better to have my Razr.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, April 2, 2026
Hi Lumi, Thank you for sharing such a thoughtful review. We’re delighted to hear that you’re enjoying the Magenta Nostalgia design, the Retro Moto touches, and the long-lasting battery life. It’s especially wonderful to know the experience brings back great memories of your classic Razr V3 while still feeling fresh and enjoyable today. We also appreciate your feedback about assigning custom text tones for specific contacts, as suggestions like this are valuable for helping us improve future experiences. Thank you for choosing Motorola and welcome back to Razr.
If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Powerful phone with all the bells and whistles.
on April 2, 2026
Posted by: JohnnyRock
from Paradise, Texas
Motorola has really made the best, foldable, phone on the market. I was shocked by the sheer power this phone has. It has super fast processing speed, plenty of RAM, 1 terabyte of storage and takes beautiful photos. There's still so much I haven't even tried and I'm blown away. I love this phone.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, April 2, 2026
Hi JohnnyRock, Thank you for your amazing feedback! We’re thrilled to hear that you’re enjoying the power, speed, and features of your Motorola foldable phone. It’s great to know the storage, performance, and camera are exceeding your expectations. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com