Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
110
4 Stars
30
3 Stars
20
2 Stars
12
1 Star
22
77%of customers recommend this product.
(
82 out of
107)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
2
Beautiful Phone Many Problems
on December 27, 2025
Posted by: DiamondReign
Beautiful Looking phone with wood however the speakers are terrible and the pictures are blurry especially selfies
I have the Motorola 2023 Razr without the outer screen and much cheaper and H found this phone to be better than the 2025 ultra much better pictures and speakers that are clear- I was really disappointed and feel that Motorola put too much emphasis competing with apple and Samsung instead of what Moto does best-Too many features like AI and other features that are unnecessary and not enough focus on the pictures and sound of the speakers especially for the expensive cost- Hopefully Motorola comes up with the right balance next year with great pictures speakers etc because I love the aesthetics of the wood features which should be surrounded with 24k gold BTW and I have also heard that the Ultra has issues with booting and error messages with the new Ultra and again that is because it has too much on the phone- I hope Motorola gets back to the basics that made it such a fun phone and unique phone that it was a few years ago
I have the Motorola 2023 Razr without the outer screen and much cheaper and H found this phone to be better than the 2025 ultra much better pictures and speakers that are clear- I was really disappointed and feel that Motorola put too much emphasis competing with apple and Samsung instead of what Moto does best-Too many features like AI and other features that are unnecessary and not enough focus on the pictures and sound of the speakers especially for the expensive cost- Hopefully Motorola comes up with the right balance next year with great pictures speakers etc because I love the aesthetics of the wood features which should be surrounded with 24k gold BTW and I have also heard that the Ultra has issues with booting and error messages with the new Ultra and again that is because it has too much on the phone- I hope Motorola gets back to the basics that made it such a fun phone and unique phone that it was a few years ago
Response from motorola.comBy Mitch, Motorola Customer Care, December 29, 2025
Hi DiamondReign, Thank you for sharing your detailed feedback. We’re glad to hear you enjoy the design and aesthetics of your phone. We’re sorry to hear that the speaker and camera experience hasn’t met your expectations. We’ve sent you an email to assist you further with the concern you’re facing. Please check your inbox and reply at your earliest convenience. Thank you!
Written by a customer while visiting motorola.com
Customer Rating
1
Broken screens Bluetooth connection issues
on February 5, 2026
Posted by: Boostedmare
from Bixby, ok
Worst phone I have ever had. It has Bluetooth connection issues constantly, they can never figure out what is wrong with it. I'm now on my 4th phone in less than a year. 1 phone replaced because of the Bluetooth and the 2 other ones the screen broke right at the fold
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, February 5, 2026
Hi Boostedmare, Thank you for reaching out and sharing your experience. We’re sorry to hear about the repeated problems you’ve encountered with your devices, including the Bluetooth connectivity problems and screen damage. As we stand behind our products, we'd like to know more details about what happened and get this sorted out. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
Great Flip phone 2025 RAZR ultra 1tb red
on September 7, 2025
Posted by: JRodz
from Virginia / 2025 RAZR ultra 60 red 1 tb
It's a great flip phone alternative from Samsung as far as the specifications. It also reminds me of my old RAZR back in the day except this time it's more advanced. I'm still learning the ecosystem of this phone since I'm used to Samsung ecosystem. Happy for it.
Response from motorola.comBy Carlos, Motorola Customer Care, September 8, 2025
Hi JRodz, Thanks for sharing! We're glad you're enjoying your new flip phone—it’s a great mix of modern features and classic design. Adjusting to the Samsung ecosystem can take time, but we're here to help if you need any assistance. To be up to date with our devices, please follow our official community page. https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
4
Really good phone!
on August 20, 2025
Posted by: RoyN
from Queens, NY
So far, I love the phone, but there are certain things that I still need to get used to. My previous phone was a Pixel 6a running Android 16. The new one is Android 15 and I wish that Motorola updates that soon ... but (having had a Moto phone many years ago) I won't be holding my breath waiting for that to happen. Excellent camera and newly updated Android camera software.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, August 20, 2025
Hi RoyN, Thank you for your feedback. It’s great to hear you’re loving the phone overall. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great materials, resistance and finish
on August 26, 2025
Posted by: mrspearattic
Bought it around a month ago. It is the definitive foldable phone in the market in 2025. It's snappy, durable with the flexible hinge and the Alcántara finish makes the phone so much more premium. Although I have to take care of it a lot more than other phones, because foldable phones are fragile in nature. I still recommend this phone as it offers a lot of value if you are in the budget to buy one.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, August 27, 2025
Hi mrspearattic, Thank you for your feedback! We're glad to hear you're enjoying your foldable phone and appreciate the premium design and performance. Your note on handling care is important, foldable do require a bit more attention. We're happy it’s meeting your expectations and offering great value. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
4
Very Happy with this phone
on September 27, 2025
Posted by: dgjr2055
from Texas
Good phone. I wished it had a better camera. The camera is good but not great. Otherwise my phone is excellent.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 28, 2025
Hi Dgjr2055, We're glad to hear you're delighted with your phone and enjoying the overall experience. We appreciate your thoughts on the camera and will make sure to share your input with our product team. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great product
on March 11, 2026
Posted by: Sage5689
from Michigan
At this point, I’ve been using the phone about a month, absolutely love the phone. I will say that about three years ago maybe before I bought one of the original just with no real back screen it was very small. Never had an issue with that phone, this phone is pretty well decked out does anything I need. Best part is it fits in my pocket, and that new screen on the outside makes it so easy to reply simply to text,
Response from motorola.comBy Mitch, Motorola Customer Care, March 11, 2026
Thank you for sharing your experience, Sage5689. We’re thrilled to hear that you’re enjoying your Motorola phone and that it meets your needs. It’s great to know that the pocket-friendly design and the new external screen have made texting and everyday use more convenient.
If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Like the design
on March 11, 2026
Posted by: tsc2
from Hamden, CT
After less than a month still getting use to working with the external screen. I do enjoy the fact that I have quick access to the apps I use on a daily basis and am not distracted by other apps. Also the smaller size when folded is nice.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 16, 2026
Hi Tsc2, Thank you for sharing your experience! We're glad to hear that you’re enjoying the quick access to your favorite apps and the convenience of the smaller folded size. It’s great that the external screen is helping you stay focused while still being functional. We appreciate your feedback and hope you continue enjoying your Motorola device! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com