Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Average customer rating
4
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
141
4 Stars
41
3 Stars
27
2 Stars
16
1 Star
30
76%of customers recommend this product.
(
112 out of
148)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Scarab
Customer Rating
5
A Premium Foldable That Fits My Life Perfectly
on April 20, 2026
Posted by: luckymaf
I’ve used the Motorola Razr Ultra 2025 for a month, and it’s been outstanding. The Rio Red color looks premium, and the phone has a luxurious, solid feel when folded. It fits perfectly in my pocket and feels great in daily use. Most of the time I don't have to open the phone because the exterior 4" screen tells me everything I need to know at a glance
I installed Microsoft Launcher to match my Surface Pro 11 and Microsoft 365 workflow, and the integration has been seamless. The Razr Ultra performs smoothly, looks fantastic, and has become a natural part of my Microsoft ecosystem.
Highly recommended for anyone wanting a stylish, modern foldable that delivers both form and function.
Response from motorola.comBy Mitch, Motorola Customer Care, April 23, 2026
Hi Luckymaf, Thank you for sharing such a detailed review! We’re glad to hear the Razr Ultra 2025 has been a great fit for your daily use and that you’re enjoying the premium design, pocketable form factor, and the convenience of the external display. It’s also great to know the performance has been smooth and that it integrates well into your Microsoft ecosystem and workflow. We appreciate your recommendation and are happy the device is delivering both style and functionality for you. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Better than Samsung
on April 17, 2026
Posted by: Ice74
Bought this about a month ago. I honestly love this phone. Had Samsung Flip 5 & 6 before this. Everything is better with this phone. Battery is a lot better, it does get hot with my drone app but not with Android auto. Software much better.
Response from motorola.comBy Mitch, Motorola Customer Care, April 20, 2026
Hi Ice74, Thank you for sharing your experience! We’re glad to hear you’re really enjoying your phone and that the battery life and software have been a great improvement for you. It’s also helpful to know how it performs with different apps like your drone app and Android Auto. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Check compatibility
on April 15, 2026
Posted by: Ed01
from Florida
Having used a Razr + for two years I am well pleased with the quality of the ultra. Unfortunately, I had to return it as we found it was not compatible with our mobile provider
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, April 15, 2026
Hi Ed01, Thank you for sharing your experience with us. We’re glad to hear you were pleased with the Razr Ultra’s quality, especially after using the Razr+ for two years. We’re sorry to learn it wasn’t compatible with your mobile provider and that you had to return it. We understand how important carrier compatibility is, and we appreciate your feedback on this.
Written by a customer while visiting motorola.com
Customer Rating
5
A great move
on April 15, 2026
Posted by: SFH!
from Florida
I'm loving my Razr Ultra! I'm using the front screen much more than I thought I would. Is so nice to be able to keep in my front pocket. This phone is buttery smooth and fast. I am very glad I moved to a flip phone.
Response from motorola.comBy Carlos, Motorola Customer Care, April 15, 2026
Hi SFH!, Thank you so much for your wonderful feedback! We’re thrilled to hear you’re enjoying your Razr Ultra and making great use of the front screen. It’s great to know the compact, pocket-friendly design and smooth performance are working so well for you. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
5
Nice and small from factor when folded.
on April 13, 2026
Posted by: Billybob79
from The Midwest
I bought this about a month ago. So far I really like the device but curious how long the moving parts will last.
Response from motorola.comBy Mitch, Motorola Customer Care, April 13, 2026
Hi Billybob79, We’re glad to hear that you’re enjoying the compact folded design and that the device has been a good fit for you so far.
We understand your question about long-term durability. The hinge is designed and tested for extensive everyday use to provide reliable performance over time. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
We understand your question about long-term durability. The hinge is designed and tested for extensive everyday use to provide reliable performance over time. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Best flip phone
on April 13, 2026
Posted by: Anonymous
Premium quality. Very good display although could be brighter. Get rid of the AI side button, it's worthless.
Response from motorola.comBy Mitch, Motorola Customer Care, April 14, 2026
Hi Joshadambarro, We’re glad to hear you’re enjoying the premium build quality and display experience. We also appreciate your honest comments regarding brightness and the side button feature. Input like this is very valuable and helps us understand how customers are using their devices day to day. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
2
ruined by ai
on April 12, 2026
Posted by: blue
I've had it for a few months now and though the phone works well overall, the ai sludge weighs it down tremendously. There's a button that I can't make usual, and it's incredibly cheap feeling to be created by baked in Motorola apps with ai generated images. For how expensive the phone is, this is essentially unredeemable to me not just from a product perspective but from an ethics one and unless addressed I'm certainly going to look to a different company for my next phone. I'm not alone in this sentiment, I don't know anyone who enjoys looking at ai generated images, and the opinion that ai is being forced down consumer's throats seems pretty common. The "ai" button needs to be reprogrammable, and stuff baked into the phone just can't be ai generated, it's so cheap. Disappointed as before this I quite liked Motorola
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, April 13, 2026
Hi Blue, Thank you for sharing your honest feedback, and we’re sorry to hear that your experience with the phone has not met your expectations. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Razr 2025 is Lit
on April 11, 2026
Posted by: Baylonskoll95
I bought this phone a month ago and I've enjoyed it since, the charging is my favorite part.
The battery lasts long, camera quality is great however I will mention an annoying bug with the selfie camera for the most part it works when I don't need it and it doesn't work when I need it. But I take less selfies now but still is a bummer for the time being I'm waiting on a fix.
I don't want another phone, I found my favorite.
The battery lasts long, camera quality is great however I will mention an annoying bug with the selfie camera for the most part it works when I don't need it and it doesn't work when I need it. But I take less selfies now but still is a bummer for the time being I'm waiting on a fix.
I don't want another phone, I found my favorite.
Response from motorola.comBy Mitch, Motorola Customer Care, April 13, 2026
Hi Baylonskoll95, Thank you for sharing your experience! We’re thrilled to hear that the Razr 2025 has become your favorite phone and that you’re especially enjoying the charging speed, long battery life, and great camera quality. We’re sorry to hear about the inconvenience you’ve experienced with the selfie camera behaving inconsistently. We understand how frustrating it can be when a feature works unpredictably, particularly when you rely on it. We'd like to help. Please check the email we sent you and reply at your earliest convenience.
Written by a customer while visiting motorola.com