Customer reviews from jlabaudio.com
JLab - Work Buds True Wireless Earbuds With Boom Mic | Color: - Black
Average customer rating
4.4
(76 Reviews)
Rating breakdown 76 reviews
5 Stars
50
4 Stars
14
3 Stars
5
2 Stars
4
1 Star
3
90%of customers recommend this product.
(
18 out of
20)
Customer Reviews for JLab - Work Buds True Wireless Earbuds With Boom Mic | Color: - Black
Customer Rating
5
The best ear buds for taking calls
on September 27, 2023
Posted by: Geedbub Boosh
Whereas most ear buds are designed primarily for listening to music, the Work Buds are designed for taking calls. They work great for taking calls in a noisy cafe environment - an environment where other ear buds pick up all kinds of background noise and make it hard for other people on the calls to hear.
One feature I really wish JLab would add to the Work Buds is local mic mute. So that regardless of which application I'm using for the call (Slack, Teams, Google Meet, Zoom, etc), when I push mute the mic is muted at the ear buds hardware level. This feature should have some audio indicator, like a voice saying "muted" or "un-muted", so it's very clear to the user whether the mic is on or off.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Excellent Product, Great Buy
on September 14, 2023
Posted by: Brian N.
Great product, very impressed. The price is very reasonable, performance and sound quality is excellent and pairing is immediate. Absolutely satisfied and would highly recommend!
Written by a customer while visiting jlabaudio.com
Customer Rating
1
Don't work
on September 13, 2023
Posted by: gruidl
Bought these as I'm working from home, and these have been a nightmare. My computer frequently drops the connection, does not recognize them, or will say they are connected, but those on the other end cannot hear me, nor can I hear them. I've gone through computer settings to try and fix, but no luck. They've been sitting on my desk collecting dust.
Response from jlabaudio.comBy Lovely, JLAB, September 13, 2023
Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great customer support
on September 12, 2023
Posted by: Mark81
Love this company and there products, excellent customer support.
Written by a customer while visiting jlabaudio.com
Customer Rating
2
Doesn't hold up to 55+ hours play time!!!
on September 1, 2023
Posted by: MartinB
While I love this headset, which I have owned these less that 2 weeks and the battery life is about 8 hours. I am on calls all day long and the battery just doesn't hold up to the 55+ hours. Add to this, I reached out to customer service on this issue and their response was "Yes, something is definitely wrong if you're only getting 8 hours of battery life before it says battery low." without any suggested resolution....Thanks Sherlock! At least Captain Obvious works at JLAB. Waiting on follow up response, but certainly far from satisfied.
Response from jlabaudio.comBy steve, customer service, September 6, 2023
So sorry for the misinformation that was presented to you. Our apologies for that. Total playtime, case + buds is 55, (10+ hours per single earbud charge). An email thread has been established if more info can be provided.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Great mic feature
on August 26, 2023
Posted by: Raj29
I so happy to use this today. We can hear clearly from both side.
Written by a customer while visiting jlabaudio.com
Customer Rating
5
Just perfect
on August 22, 2023
Posted by: LauraR
Got them delivered this morning at 8.
I've got one in my ears since then; listening to music and answering phone calls for 8 hours straight without charging.
The jlab app warned me a few mins ago that my battery level was dropping below 50%.
I've used it for over two hours of phone conversation on two diffeent phones at the same time, and everybody that already knew me commented on how my voice was crystal clear, even in the noisy environment where I'm located at work.
I've got one in my ears since then; listening to music and answering phone calls for 8 hours straight without charging.
The jlab app warned me a few mins ago that my battery level was dropping below 50%.
I've used it for over two hours of phone conversation on two diffeent phones at the same time, and everybody that already knew me commented on how my voice was crystal clear, even in the noisy environment where I'm located at work.
Those are just perfect. I waited to order them since the shipping where I'm in doubles the price of the buds, but now I regret not ordering them earlier.
Written by a customer while visiting jlabaudio.com
Customer Rating
1
a
on August 20, 2023
Posted by: Sanjay 25
The ear buds are not need to be replaced with new formats
Response from jlabaudio.comBy Lovely, JLab, August 21, 2023
We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email support@jlab.com or call 405-445-7219.
Written by a customer while visiting jlabaudio.com