Customer reviews from bestbuy-ca
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Average customer rating
3
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
21
4 Stars
8
3 Stars
6
2 Stars
7
1 Star
20
47%of customers recommend this product.
(
29 out of
62)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Customer Rating
3
Good but not great
on December 9, 2023
Posted by: Marc G
from Toronto, ON
I actually wanted the Apple Max but I couldn't justify spending $800 CDN. The next option was Sony. I've always loved Sony so it was a clear second option.
Packaging was great.
The matte finish looks great but if you have oily fingers, you will find yourself always cleaning this headphones. It annoyed me so much, I wanted to return it.
Maybe I should've bought white but I knew that this would attract dirt and get really dirty in the long run.
The sound is great as expected but you need to download an app on your phone.
I will most likely keep mine...
Packaging was great.
The matte finish looks great but if you have oily fingers, you will find yourself always cleaning this headphones. It annoyed me so much, I wanted to return it.
Maybe I should've bought white but I knew that this would attract dirt and get really dirty in the long run.
The sound is great as expected but you need to download an app on your phone.
I will most likely keep mine...
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Literally SO Bad
on December 9, 2023
Posted by: C
from KW region
For the price, they're honestly awful. For starters, the band starts to cause discomfort after 5 minutes of wearing. The setup process is tedious and stupidly designed. The QR code?? Furthermore, they look greasy the first time you touch them. If you buy them, be prepared to carry around alcohol wipes to keep them clean. But the real kicker -- and the reason I wish I could return them -- is the noise cancellation. By which I mean, there is no noise cancellation to speak of. The AI tech they use does NOT do its job and there is no way to manually correct it. I can hear my boyfriend running the tap and putting the dishes away from the next room over. Not just quietly hear it in the background, I can HEAR it. He can be quietly playing youtube videos, talking on the phone, etc. and I can hear every word.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
5
My Impression
on December 15, 2023
Posted by: Yels 22
from Canada
This thing here it’s DOPE 🔥🔥🔥🔥🔥 like I never had an over-ear in my life like very personal and the first time I buy one after a lot of research and advices, I really and deeply recommend this product for person who never try an over-ear. You will really like it and buy a product for his price.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
The XM5 is the one you need!
on December 17, 2023
Posted by: Deen
from Langley
The Sony WH-1000XM5 headphones are a total game-changer! Imagine having the perfect call on your iPhone 14 Pro, even in a crowded place – this mic is seriously impressive. And let's not forget the noise cancellation – it's like your own personal quiet zone wherever you go. Plus, that sleek black design? It goes with everything in your closet. They're comfy enough for all-day wear, and the touch controls? So easy to use. These headphones aren't just about top-notch sound; they add a touch of cool to your style. Perfect combo of comfort, style, and top-notch tech!
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Amazing product
on January 1, 2024
Posted by: Arnobot
from London, ON
I am writing after using the product and have to say this are exceptional headphones. I had done lot of research before buying them. Had tried them out at Best Buy.
Compared to others the call quality is next level as compared to any other headphones
Hence a must buy.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Breaks!
on January 20, 2024
Posted by: Ashley
from Port Severn
Known issue with these headphones, the swivel detaches so you can no longer put them on their head. I didn't realize this was a new issue happening across all of these headphones. Buyer beware
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
5
I feel ripped off
on February 9, 2024
Posted by: Tristan
from Toronto
I feel ripped off because I bought these from Best buy a couple days ago and then they went on sale. That just sucks
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Cheap Build
on April 24, 2024
Posted by: CL
from Canada
Built of cheap junky materials and designed poorly. Uncomfortable if worn for more than 45min. The head band cuts your head in half and the VERY shallow ear cups crush your ears. Every breath let alone movement will cause them to creak and click, and the sound will pop in connection. The sounds quality is ok. The noise cancelling works only for very consistent mechanical type sounds, like a fan. The noise isolation is junk; if the music isn't loud you'll hear every word uttered within 20 feet.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca