Customer reviews from bestbuy-ca
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Average customer rating
3
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
21
4 Stars
8
3 Stars
6
2 Stars
7
1 Star
20
47%of customers recommend this product.
(
29 out of
62)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Customer Rating
1
Meh
on May 2, 2023
Posted by: Msamra
from Toronto, ON
Had Jabra 85h for years, and decided to switch to these.
Audio was crackling out of the box when in ambient mode, and I was unable to resolve it using the app.
The touch controls didn't work at all (made me appreciate the buttons on the jabras).
These were returned.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
1
so disappointed - headphones keep disconnecting :(
on May 19, 2023
Posted by: Anna P
from Toronto
At first I was really happy with the headphones, they worked really well, were comfortable, good quality of sound, and made my commute on crowded and loud buses bearable… but at one point they started disconnecting like non stop. for no apparent reason (no sudden movements, no low battery). it got so annoying, as it each disconnect comes with a loud chime. they would disconnect 10 times during one song! I tried so many "solutions" and spend so much time researching the problem. yes, I do have hair (apparently it's a problem for the headphones), I downloaded the app, followed the steps ("disable the automatic power off, etc - that worked for one day lol) maybe I am too old for that? why using those headphones became such headache. I will try to return them, not sure if I still can it's been a few months. it feels like the headphones are too smart/sophisticated for their own (and users) good. I don't have any problem with blue tooth air pads, even when I switch devices. Why Sony WH1000XM5 are so difficult to use. sometimes it feels like I spend more time researching the internet to find new solutions than actually to use them. sigh.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Best out there
on August 25, 2023
Posted by: Anonymous
from Kitchener, ontario
I tried going in wind with phone call and it works, good amount of noice cancelation for receiver. Compared with apple max but still choose sony.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
An unexpectedly dramatic upgrade
on September 9, 2023
Posted by: Kieran
from Kelowna
I never owned a high end pair of headphones before this. This review comes from a place of going from very much average headphones to these, and I think that’s where it’s really appreciated.
To put it simply, as a non-audiophile, it was a noticeable and stunning improvement to audio quality and balance. Base, mids, highs, all of it are well showcased with these headphones. I didn’t realize what I was missing until I got these, and much of the reviews talking about the bass being perfect are right. So many other headphones compensate for a lack of good quality by just increasing bass, which I didn’t realize until now.
To be TRULY appreciated, TIDAL is a great app to test out the high fidelity range of these headphones. All audio sounds better, but hifi is another level.
On top of that, the noise cancelling was mind blowing. Mind you it can’t cut out EVERYTHING, but it dramatically reduces background chatter and on a plane, cuts out engine noise very well.
While the price tag is hard to justify. I cannot deny that the quality of the product stands up to the price. I would never go back to any other headphones after this. I’m hooked. If you’re on the fence, make the change. You will not regret it.
PS: VERY comfortable, I’ve had headphones that I eventually get fatigue from and have to take off. Not the case here, I could were these all day and forget they’re on my head.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Love these headphones !
on October 24, 2023
Posted by: Breann
from Winnipeg
By far the best headphones I’ve ever used . Love the sound and noise cancelling feature
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Amazing sound!
on November 11, 2023
Posted by: Carlotta
from Toronto
The sound is great. The headphones are very comfortable and light. ANC performance is the best I’ve tried. It’s quality all around, worth the price. I love them!
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Hands down the best
on November 19, 2023
Posted by: MSB902
from Annapolis Valley Nova Scotia
I am a business student in college and had to get some suitable noise canceling headphones.
These are undoubtedly the best because when wearing it cancels out 98% of outside sound, very comfortable, plus it has an app to go along with it with achievements and customization options to suit you.
I am very cautious when making purchases of this amount and headphones but would 100% recommend these.
Worth the money!
These are undoubtedly the best because when wearing it cancels out 98% of outside sound, very comfortable, plus it has an app to go along with it with achievements and customization options to suit you.
I am very cautious when making purchases of this amount and headphones but would 100% recommend these.
Worth the money!
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Truly good
on November 25, 2023
Posted by: Malcolm
from Vancouver BC
I’ve owned so many headphones during a lifelong dance with music, including some ultra pricey ones. These, I bought specifically for air travel and their superior noise cancelling. An added bonus turned out to be the true hi-fi sound. I’ve read that the bass is boomy -Not- it’s an evenly balanced sonic landscape. Excellent sound. They are easy to wear, very tactile and beautifully designed - a work of art.
Guess I’m really impressed and have no relationship with Sony or its employees. Highly recommended.mine last thing - incredible 30 hours between charges was an unsought bonus
Malcolm
Guess I’m really impressed and have no relationship with Sony or its employees. Highly recommended.mine last thing - incredible 30 hours between charges was an unsought bonus
Malcolm
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca