Customer reviews from bestbuy-ca
Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Average customer rating
3
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
21
4 Stars
8
3 Stars
6
2 Stars
7
1 Star
20
47%of customers recommend this product.
(
29 out of
62)
Customer Reviews for Sony - Refurbished Excellent - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
Customer Rating
4
ANC
on December 3, 2022
Posted by: Mj
from Waterloo
The noise canceling is really good. The app also gives lots of quality optioms to play around with But the controls can be a bit sensitive.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
3
I miss the XM2s
on December 29, 2022
Posted by: Eric
from Vancouver
The noise cancelling isn't noticeably better than the xm2
These do not fold up, which makes them annoying for travel or just putting in your pocket.
The multiple Bluetooth feature is not as streamlined as it seems, you have to go into the Sony app to switch between them, you can't have two sources at once unless one of them is super low quality headphone :(
The battery life is pretty good, but these aren't as good as the xm2 IMO
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
4
Mr
on January 16, 2023
Posted by: Anonymous
from Gatineau
I received them as a gift, I was sooo suprised. I really like the sound (sound is very similar to my old SkullCandy Grind). In my case the volume control (tap'n drag) is not responding very well. If someone knows how to use this fonction in one single tap (increase or decrease the volume while you have your finger on your headphone ) pls let me know.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
2
Sound great but uncomfortable
on January 23, 2023
Posted by: James
from Vancouver
If your head is the right shape, apparently these are super comfy. My head was not. You'll see really mixed reviews online regarding the comfort, I found them basically unbearable after 30-45 mins. The noise cancelling is awesome but it's not worth the (literal) headache.
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
5
Beautiful
on February 14, 2023
Posted by: Rae
from Canada
I love these headphones! They have amazing features to them that I don’t see on other headphones! they sound great!
definitely recommend and worth every Penny!
definitely recommend and worth every Penny!
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
4
I've had them for 2 months and here's my thoughts
on February 16, 2023
Posted by: Josh
from Edmonton
The sound is amazing, these are by far the best sounding headphones I have ever owned and they do music justice.
The noise canceling is scary good, like a safety hazard, be careful of cars the. The ambient sound setting is actually very good, I can properly converse with music playing and although your voice sounds a little weird at first you get used to it.
They were easy to hook up to my apple phone and have Plenty of options to control the sound of your music to best fit your taste.
Really, everything is great. My only complaint is the comfort. I find the memory foam in the ear pads to be too thin, and I find the headphones slide down the top of my head and I have to adjust them often. Also, my ears touch the inside of the ear cups which is normally unnoticeable but at times a bit of a nuisance. I have definitely had more comfortable headphones, however these are by no means uncomfortable the vast majority of the time. I would rate the comfort a 6/10 and everything else near perfect. Try them on if you are going to buy them to make sure they fit you properly, I bought mine during Boxing Day and the stores were out of stock so I was unable to but it really is worth it.
The noise canceling is scary good, like a safety hazard, be careful of cars the. The ambient sound setting is actually very good, I can properly converse with music playing and although your voice sounds a little weird at first you get used to it.
They were easy to hook up to my apple phone and have Plenty of options to control the sound of your music to best fit your taste.
Really, everything is great. My only complaint is the comfort. I find the memory foam in the ear pads to be too thin, and I find the headphones slide down the top of my head and I have to adjust them often. Also, my ears touch the inside of the ear cups which is normally unnoticeable but at times a bit of a nuisance. I have definitely had more comfortable headphones, however these are by no means uncomfortable the vast majority of the time. I would rate the comfort a 6/10 and everything else near perfect. Try them on if you are going to buy them to make sure they fit you properly, I bought mine during Boxing Day and the stores were out of stock so I was unable to but it really is worth it.
Are they worth the money? I'd say that really depends on what you need them for as well as how they fit you. For me personally, I don't regret buying them but I do wish they were a little more comfortable for the price.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca
Customer Rating
1
Don't buy!!!!!
on February 22, 2023
Posted by: Nirsha
from Toronto
You would think for a $500 dollar product there would be proper craftmanship so that it lasts long. After ONLY 3 MONTHS of regular use the headphones broke while adjusting them. They said it wouldn't be covered by warranty even though it's clearly defective and made cheaply. It would cost 200-300 to repair which is ridiculous. I'm out $500 dollars in 3 months with no help from Sony. I'll never buy these again and suggest you go for more affordable options since the quality of these headphones don't match the price point at all!
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
4
OUTSTANDING noise cancellation headphones
on February 25, 2023
Posted by: wisel
from Calgary
Except for no instruction / operating manual everything was tops. I found a Help Guide on the internet though.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca