Customer reviews from jbl.com
JBL - Vibe Buds 2 Noise Cancelling Earbuds - Blue
Average customer rating
3.1
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
23
4 Stars
10
3 Stars
7
2 Stars
9
1 Star
19
100%of customers recommend this product.
(
17 out of
17)
Customer Reviews for JBL - Vibe Buds 2 Noise Cancelling Earbuds - Blue
Customer Rating
3
No top, no instructions
on December 12, 2025
Posted by: Had high hopes
from Houston
First, it does not come with a lid/top. Super weird and I hope they don't fall out and I lose them. Second, the instructions have no words, only confusing pictures like in elementary so I still haven't figured out how to connect then to anything. The instruction book looks like it came from the movie Idiocracy. I kind of regret purchasing these.
Response from jbl.comBy Customer Support, December 14, 2025
Thanks for your feedback. We would like to clarify that our JBL Vibe Buds 2 charging case is intentionally designed without a lid. As for the user manual, we value your input, and we'll make sure to forward your feedback to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
2
Sound is okay for the price.
on December 4, 2025
Posted by: Greg of NC
from NC
Sound is decent for the price. The charging case has no door on it. 1 week after purchasing one earbud is already lost
Response from jbl.comBy Customer Support, December 4, 2025
Thanks for bringing this to our attention. We'd like to work with you directly to check your out-of-warranty options. Please contact us directly at: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
4
Love color & sound is amazing
on December 4, 2025
Posted by: prettisho39
from Georgia
Was unsure if I would like the JBL's, since I'm use to Apple products. So far, the JBL's have given me amazing sound quality & I love the color....
Written by a customer while visiting jbl.com
Customer Rating
1
Not worth the hassle, uncomfortable
on December 4, 2025
Posted by: Stella555555
They don’t fit in my ears. Even for the lower price they’re seriously not worth it, I feel like I’m constantly adjusting them but they never fit right. And when I adjust them I accidentally pause my music/turn on or off noise cancelling/ call a random contact in my phone which can be soo awkward. Given that I’m constantly adjusting them, that’s happening all the time. If you take an earbud out and hold it while they’re connected it can also call a random contact in your phone.
Response from jbl.comBy Customer Support, December 5, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
3
No lid?
on October 18, 2025
Posted by: Wilr
from Missouri
My 3rd pair of JBL earbuds. This pair is ok, but the no lid case is hugely problematic in your pocket. Sure I wil lose one soon. Stupid design there, otherwise ok.
Response from jbl.comBy Customer Support, October 19, 2025
Thanks for your feedback. The open case of our JBL Vibe Buds 2 is intentional to make it easier to grab and use on the go. This design allows for quick retrieval and placement without needing to fumble with a lid. You may check our other JBL in-ear headphones that we have that have a lid here: https://www.jbl.com/earbuds/
Written by a customer while visiting jbl.com
Customer Rating
1
BAD!
on September 17, 2025
Posted by: bbbbbb21
they are terrible, they fall out of the ears that I put in the size of the rubber band, the sound is average shrill, nice design indeed, I do not recommend it at all!
Response from jbl.comBy Customer Support, September 17, 2025
Thanks for bringing this to our attention. To enjoy the best audio experience, you can try our JBL Fit Checker tools with the "check my best fit" option to see if it helps. If you need further assistance, please contact us through this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
1
on September 2, 2025
Posted by: Red2020
from Mcminnville oregon
Bought these because I had lost a different pair of mine. I didnt like that it didnt have a top but got them anyways. If I have them in my pocket or sitting on top on something, it will connect to the right one when they are both in the case and not being moved.
Response from jbl.comBy Customer Support, September 2, 2025
We appreciate your review. We hear you. We're here to help. These issues can be resolved by cleaning the contact points on the earbuds and charging case. Please head to: https://support.jbl.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html
For further assistance. Please contact us.
For further assistance. Please contact us.
Written by a customer while visiting jbl.com
Customer Rating
2
Ouch, my ears
on July 24, 2025
Posted by: manual
from Fresno CA
The startup noise for these earbuds are so loud! Like EXTREMELY LOUD… very irritating as well you cannot change it in the app. And the buttons on the side of the earbuds are very crappy. Very bad. They don’t work when I press. And don’t even think about sleeping with these earbuds because they are SO uncomfortable. My ears are in pain. They don’t even properly fit in your ear. They will fall out. They provide you with different size ear pieces (I don’t really know what they are called) but none of them will fit at all because it will fall out of your ear for any movement you do. The only pros of this product is the battery life. The product doesn’t cost that much money so it’s okay.
Response from jbl.comBy Customer Support, July 26, 2025
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Vibe Buds 2 TWS didn't meet your expectations. We'll make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact our customer support via our official website or toll-free hotline.
Written by a customer while visiting jbl.com