Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Rio Red
Average customer rating
4
(229 Reviews)
Rating breakdown 229 reviews
5 Stars
127
4 Stars
36
3 Stars
25
2 Stars
14
1 Star
27
76%of customers recommend this product.
(
95 out of
125)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Rio Red
Customer Rating
5
A great move
on April 15, 2026
Posted by: SFH!
from Florida
I'm loving my Razr Ultra! I'm using the front screen much more than I thought I would. Is so nice to be able to keep in my front pocket. This phone is buttery smooth and fast. I am very glad I moved to a flip phone.
Response from motorola.comBy Carlos, Motorola Customer Care, April 15, 2026
Hi SFH!, Thank you so much for your wonderful feedback! We’re thrilled to hear you’re enjoying your Razr Ultra and making great use of the front screen. It’s great to know the compact, pocket-friendly design and smooth performance are working so well for you. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
5
What a bargain at half off!
on May 12, 2026
Posted by: Bantu
Wow! What can I say? This phone is everything I wanted and more.It's beautifull (Moutain Trail) and much faster than my mucher older phone. it has four times the RAM which is essential for some of the things I need to do. A full terrabite of storage with the free upgrade leaves me with no worries about running out of space when creating large files. The ability to use the external screen for most anything, which I'm using to type this review is quite the time saver. I still have lots to learn about the device but I'm loving it quite a bit. Although it came without the charger in the box I did purchase a quick charger and THIS PHONE FILLS FAST and the bettery lasts all day. Get a good protective case and you're all set. I have had no issues whatsoever. Thanks, Motorola!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 13, 2026
Hi Bantu, Thank you for sharing your feedback. We’re glad to hear you’re enjoying the performance, storage capacity, fast charging, and the convenience of the external display on your device. It’s great to know the phone is meeting your needs and delivering a smooth everyday experience. We also appreciate your note about accessories and protection, as those can help enhance long-term use. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Satisfied.
on May 13, 2026
Posted by: Iris
I'm happy that this phone really works well, good job Motorola, I'm looking forward to your newest publish of the Razer ultra series.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 13, 2026
Hi Iris, Thank you for sharing your feedback. We’re glad to hear the phone is working well for you and that you’re satisfied with your experience.
We appreciate your support and enthusiasm for Motorola devices, and we hope you continue enjoying your current phone while staying tuned for future releases. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
We appreciate your support and enthusiasm for Motorola devices, and we hope you continue enjoying your current phone while staying tuned for future releases. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Amazing phone, where is the accidental Motocare?
on May 14, 2026
Posted by: RonaldQ
This phone is amazing!! Really, really fast, having the option to run the apps on the outer display, is so much fun, and convenient, I can even watch movies on this tiny display, but I like the most about having this feature, is that I can access only the apps I want, not the entire apps page, so, so convenient, only problem is that for some reason, I cannot buy the extended Motocare plan for it, it does not pass the "Payment Method" tab, I have contacted Motorola support five times and nothing, but if you try to add it for the Razr 2026, you are more than welcome to do so, I don't want to believe that Motorola is holding it to put pressure on everyone to force the purchase of the 2026 Razr models, the craftsmanship is amazing on this phone, but it is a flip phone, a little of peace of mind wouldn't hurt knowing that it has the accidental Motorcar covered by Motorola, it seems it is not the case as of today, and I don't want to return my Razr Ultra.
Response from motorola.comBy Mitch, Motorola Customer Care, May 18, 2026
Hi RonaldQ, Thank you for sharing your feedback and for the detailed comments about your experience. We’re glad to hear you’re enjoying the speed, design, and flexibility of the outer display on your device. We understand how important peace of mind is when using a flip-style phone, especially for accidental protection coverage. Regarding your concern about MotoCare eligibility and the payment method step, we’ve checked and can confirm this matter has already been handled by our Order Administration team under reference number 260514-000223. They will be able to provide the most accurate update and assist you further with the status and next steps. Please rest assured, there is no intention to limit protection plans or encourage model upgrades through availability. MotoCare offerings can vary depending on device model, region, and eligibility criteria. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Great specs but not after Android 16 update!
on May 16, 2026
Posted by: New User Michelle
I love the specs that it promises to have, however after I did the software update to Android 16, it ruined everything! Before this update the utility was great! But after, the display screen doesn't have the expansion option all the way like before. Display screen glitches a lot randomly, and when changing from opened to close. Before, it was fine. The main screen would freeze randomly, and you can't click anything, and you would have to force restart the phone. When you send photos on social media apps, the chat would go blank and you have to close the app and restart everything. I restart my phone often and updated the apps. Still no help. It is so annoying and not functionable. I cannot even go back to uninstall this update. I want to go back to the previous software! I looked up how to fix it, and people said I can factory reset it, but I already have all my things customized and set up now!
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, May 19, 2026
Hi Michelle, We're sorry to hear the experience has changed after the update, especially with freezing and apps not behaving correctly. As we stand by our phones, we'd like to help. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
1
Worst service ever
on May 19, 2026
Posted by: fireryangel12
from Livingston, MT 59047
I have contacted Motorola multiple times about my missing phone that should have shown up over a month ago. I requested that it be signed for... They just "dropped it off" without getting a signature. No one ever replies, I've written multiple reviews and nothing happens. So it looks like I'm out the money since I don't have a phone nor with Motorola cooperate with me (let alone even reply!) so that I can figure out where the heck it is.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, May 21, 2026
Hi Fireryangel12, Thank you for reaching out, and we’re sorry for the experience you’ve had. We can confirm that your case has already been handled by our Order Admin Team. Your assigned reference number is 260520-002202. The team is actively reviewing the situation and working toward a resolution. We understand how frustrating this has been, especially given the delay and delivery concerns you’ve described. For any further updates, please continue to use the same reference number when contacting support so the team can locate your case quickly and provide the latest status. We appreciate your patience while this is being addressed.
Written by a customer while visiting motorola.com
Customer Rating
5
Wonderful Device
on June 2, 2026
Posted by: DHA963
Just got my Motor Razr Ultra 2025, and it's as beautiful of a phone as I expected, and works perfect as I expected too. The Pantone Scarab version I got is truly amazing!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 2, 2026
Hi DHA963, Thank you for sharing your experience! We're delighted to hear that you're enjoying your new Moto Razr Ultra 2025 and that it’s meeting your expectations in both design and performance. The Pantone Scarab finish is a standout choice, and it’s great to know you’re appreciating its unique look and overall experience. We appreciate you choosing Motorola and taking the time to share your feedback! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone
on June 2, 2026
Posted by: Mike Swan
Great phone! I think people need to get off apple and Samsung and try something new. I love everything about this phone , camera , speed, battery (charges amazingly fast). I definitely recommend. Great
Response from motorola.comBy Mitch, Motorola Customer Care, June 3, 2026
Hi Mike, Thank you for your fantastic feedback! We're thrilled to hear that you're enjoying your Motorola device, especially the camera performance, speed, and fast charging capability. It's great to know the battery life and overall experience are meeting your expectations. We truly appreciate your recommendation and thank you for choosing Motorola! To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com