Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Rio Red
Average customer rating
4
(229 Reviews)
Rating breakdown 229 reviews
5 Stars
127
4 Stars
36
3 Stars
25
2 Stars
14
1 Star
27
76%of customers recommend this product.
(
95 out of
125)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Rio Red
Customer Rating
3
Less than perfect but pretty cool
on March 10, 2026
Posted by: luckyassme
This phone's main selling point is its gimmicky nature; however, the folding motion is the only consistent gimmick.
A couple annoyances I've experienced as someone who's been using this as their daily driver the past month:
• Both screens are hard to see in the daylight due to crazy strong glare and it turns almost opaque, even with the highest brightness on. I can't even add an anti-glare screen protector because they say it'll null the warranty.
• The front screen design causes some issues such as:
- its hard to navigate with maps due to the camera lens literally obstructing confirmations to click on the screen.
- using a phone case obstructs important screen navigation gestures such as swiping to going back or clicking buttons to exit apps.
- double tap to wake feature doesn't always work. same with approach to silence.
- I personally don't like that if you answer a call while its closed, its default is speaker and there's no way to change it.
• I don't know if its the phone 's issue or just the android OS, but the light and dark modes don't transition with the set timeframe, even if you toggle it to do so.
• When on a call, the screen goes black while its on your ear and lights back up when you take it away from your face which is pretty standard with smart phones, but this phone randomly will stay frozen in the black screen regardless of tapping or button pressing attempts to wake it up. The solution I found is to put it back on your ear for a couple seconds, then check. That usually does the trick, but its highly inconvenient.
• This phones audio quality is very lacking. Again I don't know if its an android issue or the actual phone model, but when connected to speakers, the audio quality and volume automatically changes and there's no way to fix it. Just have to wait it out until it randomly decides to reset. Even when bumping music on its own, its not that loud compared to my old iphone XR.
• The camera quality washes out people but takes relatively good environment pics. The only thing is that it can't tolerate any movement whatsoever.
• You definitely can see and feel where the phone folds.
• The unfolded screen does scratch easily. One month in and I have a very noticable scratch on the bottom portion, despite being super careful and not having dropped it yet. I truly hate that you can't put a screen protector on it. The phone case designs available don't seem like they'll protect it from falling face down while opened as it needs to be flush with the screen to not prevent it from closing properly.
• The button on the left is useless unless you use ai. It would've been cool to assign it a non ai related prompt for full functionality.
• Its almost impossible to find a phone mount that doesn't interfere with it either shutting from hitting bumps in the road while its open or pressing the power or volume buttons when closed.
A couple annoyances I've experienced as someone who's been using this as their daily driver the past month:
• Both screens are hard to see in the daylight due to crazy strong glare and it turns almost opaque, even with the highest brightness on. I can't even add an anti-glare screen protector because they say it'll null the warranty.
• The front screen design causes some issues such as:
- its hard to navigate with maps due to the camera lens literally obstructing confirmations to click on the screen.
- using a phone case obstructs important screen navigation gestures such as swiping to going back or clicking buttons to exit apps.
- double tap to wake feature doesn't always work. same with approach to silence.
- I personally don't like that if you answer a call while its closed, its default is speaker and there's no way to change it.
• I don't know if its the phone 's issue or just the android OS, but the light and dark modes don't transition with the set timeframe, even if you toggle it to do so.
• When on a call, the screen goes black while its on your ear and lights back up when you take it away from your face which is pretty standard with smart phones, but this phone randomly will stay frozen in the black screen regardless of tapping or button pressing attempts to wake it up. The solution I found is to put it back on your ear for a couple seconds, then check. That usually does the trick, but its highly inconvenient.
• This phones audio quality is very lacking. Again I don't know if its an android issue or the actual phone model, but when connected to speakers, the audio quality and volume automatically changes and there's no way to fix it. Just have to wait it out until it randomly decides to reset. Even when bumping music on its own, its not that loud compared to my old iphone XR.
• The camera quality washes out people but takes relatively good environment pics. The only thing is that it can't tolerate any movement whatsoever.
• You definitely can see and feel where the phone folds.
• The unfolded screen does scratch easily. One month in and I have a very noticable scratch on the bottom portion, despite being super careful and not having dropped it yet. I truly hate that you can't put a screen protector on it. The phone case designs available don't seem like they'll protect it from falling face down while opened as it needs to be flush with the screen to not prevent it from closing properly.
• The button on the left is useless unless you use ai. It would've been cool to assign it a non ai related prompt for full functionality.
• Its almost impossible to find a phone mount that doesn't interfere with it either shutting from hitting bumps in the road while its open or pressing the power or volume buttons when closed.
There are most likely more annoyances I'm missing, but overall, the dopamine hit I get from its cool factor balances the issues I have with it (for now).
Would I buy again? Only time will tell, but as of now its pointing to not.
Would I buy again? Only time will tell, but as of now its pointing to not.
Takeaway: Don't buy this phone expecting great specs.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 11, 2026
Hi Luckyassme, Thank you for taking the time to share such detailed feedback about your experience. We’re sorry to hear that the phone has not fully met your expectations. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
3
Great phone, crap company.
on June 3, 2026
Posted by: Not Today
First, if you plan to trade in a phone, I'll make this simple: do not go with Motorola at all. Their trade in values are low, they use a 3rd party to determine the value, they charge you the full price then, eventually after you hound them for weeks, might get aroud to refunding whatever the 3rd party determined your phone to be worth - which could be even lower than the already low promised amount.
Regarding the Razr Ultra 2025 - it's a great phone, with a TB of internal memory and a nice pleather outer surface. Both of these are no longer offered in 2026, so why bother? Again, Motorola is not the first phone company people think of for a reason. Almost all phones out there now are great. If you want a flip phone, this specific model is indeed good - for another year or two. Then something better will come along. Don't waste your time on Motorola.
Response from motorola.comBy Mitch, Motorola Customer Care, June 10, 2026
Thank you for sharing your feedback, and we’re sorry to hear about your trade-in experience. Trade-in programs are handled through a certified third-party partner who carries out the device inspection and valuation once the device is received. The final trade-in value is determined based on the actual condition of the device after assessment. If there is any difference between the estimated and final value, the adjustment is processed back to the original payment method after the evaluation is completed. We understand that waiting for final confirmation or refund processing can be frustrating, and we apologize for any inconvenience caused during this time. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone! Best I have owned!
on April 30, 2026
Posted by: MobileRob
This is definitely the best phone I have ever owned. Convenient when folded. I can use the front screen for most of my activities and when the screen is opened you get a very useful full-sized phone. It was upgraded to Android 16 and runs great. It fun to flip open and closed like we did with flip phones of the past. I highly recommend the phone!
Response from motorola.comBy Mitch, Motorola Customer Care, May 1, 2026
Hi MobileRob, We’re glad to hear you’re enjoying the foldable design, the convenience of the outer screen, and the smooth performance after the update. It’s great to know the device has been your best phone experience so far and that you’re finding it both fun and practical to use. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Nearly perfect
on February 26, 2026
Posted by: SteveF
from Yorktown, Virginia
Did my research and am not disappointed. The phone is everything I was looking for to switch away from my Apple iPhone 11. Both screens vivid and functional, apps work flawlessly. Love the flip idea and will likely stay with the concept forthwith.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, February 26, 2026
Hi SteveF, Thank you for sharing your experience! We’re thrilled to hear that your Motorola phone met your expectations. It’s great to know you’re enjoying both screens, the app performance, and the flip design. We hope it continues to be a perfect fit for your needs! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Beware of Bluetooth problems
on March 30, 2026
Posted by: Bankonit
I've had the phone about 6 months now. I love many aspects of the phone like the foldable screen, massive storage, and built in AI. However, android has been updating their Bluetooth stack and it is not playing nice with this phone. I can't connect to half the devices I own. Even if I can connect, headphones seem to be a never ending battle with no sound through the headphones. I've sent it in for a warranty repair and it came back with no repairs. Basically all the hardware tests fine so there is nothing to replace. The problem is all in the software. I was hoping android 16 would fix the glitch but it didn't. I'm really unhappy with the phone and Motorola hasn't offered a solution to the problem.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, March 31, 2026
Hi Bankonit, Thank you for taking the time to share such detailed feedback. We're sorry to hear about the Bluetooth trouble you’ve been experiencing. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
5
A Premium Foldable That Fits My Life Perfectly
on April 20, 2026
Posted by: luckymaf
I’ve used the Motorola Razr Ultra 2025 for a month, and it’s been outstanding. The Rio Red color looks premium, and the phone has a luxurious, solid feel when folded. It fits perfectly in my pocket and feels great in daily use. Most of the time I don't have to open the phone because the exterior 4" screen tells me everything I need to know at a glance
I installed Microsoft Launcher to match my Surface Pro 11 and Microsoft 365 workflow, and the integration has been seamless. The Razr Ultra performs smoothly, looks fantastic, and has become a natural part of my Microsoft ecosystem.
Highly recommended for anyone wanting a stylish, modern foldable that delivers both form and function.
Response from motorola.comBy Mitch, Motorola Customer Care, April 23, 2026
Hi Luckymaf, Thank you for sharing such a detailed review! We’re glad to hear the Razr Ultra 2025 has been a great fit for your daily use and that you’re enjoying the premium design, pocketable form factor, and the convenience of the external display. It’s also great to know the performance has been smooth and that it integrates well into your Microsoft ecosystem and workflow. We appreciate your recommendation and are happy the device is delivering both style and functionality for you. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Cameras Need Work
on May 30, 2026
Posted by: Razr69
from NC, USA
Due to the great sale price, I decided to try the 2025 Motorola Razr Ultra despite being less than impressed with my 2020 Motorola Edge. I had hoped in 5 years, they improved the camera – my biggest complaint.
Overall, the phone is good especially at the sale price. It is quick, has long battery life and the form factor is fun. Unfortunately, the cameras are a bit of a let down. I wanted the Pro ersion with Zoom camera but ended up with the Ultra due to the better sale.
For the price, I would recommend it if you want a flip phone. My relative has the flip phone from the other major brand and I have to say that this one is much better (especially the use of the outter screen).
Pros
* Unique: The flip style stands out and the Rio Red color is very eye catching
* Fast: The chipset and RAM make this a fast flagship level phone
* Battery Life: It lasts me all day and charges quickly
* Outter Screen: Very useful like a mini phone or a smartwatch for notifications; also like the curved screen
* Unique: The flip style stands out and the Rio Red color is very eye catching
* Fast: The chipset and RAM make this a fast flagship level phone
* Battery Life: It lasts me all day and charges quickly
* Outter Screen: Very useful like a mini phone or a smartwatch for notifications; also like the curved screen
Cons
* Cameras: OK for regular shots but taking photos in low light are high zoom are horrible; pictures are on the dull side and not very saturated
* Fingerprint Scanner: It is in the place where I naturally place my thumb so I often unlock it by accident and up accidentally calling people etc
* Bloatware/Skin: There are a ton of extra apps, mostly made by Motorola, that you cannot remove. They are not intrusive but still annoying
* Cameras: OK for regular shots but taking photos in low light are high zoom are horrible; pictures are on the dull side and not very saturated
* Fingerprint Scanner: It is in the place where I naturally place my thumb so I often unlock it by accident and up accidentally calling people etc
* Bloatware/Skin: There are a ton of extra apps, mostly made by Motorola, that you cannot remove. They are not intrusive but still annoying
So-So
* Price: Very expensive at regular price but the sale price makes it a decent value
* Updates: Seems to get security updates quarterly instead of monthly; will only get 3 OS updates
* Price: Very expensive at regular price but the sale price makes it a decent value
* Updates: Seems to get security updates quarterly instead of monthly; will only get 3 OS updates
4 stars overall.
Response from motorola.comBy Mitch, Motorola Customer Care, May 31, 2026
Thank you for taking the time to share such a detailed review of your experience with the Motorola Razr Ultra 2025. We’re glad to hear you’re enjoying the speed, battery life, design, and outer display, and we’re sorry that the camera performance and fingerprint placement have not fully met your expectations. Allow us to help. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Love the Mountain Trail color!
on September 21, 2025
Posted by: Flyboy
The Motorola Razr Ultra 1TB in the stunning Mountain Trail color is an absolute triumph of design and technology. This device isn't just a phone; it's a statement. The Mountain Trail finish adds a touch of sophisticated elegance, making it stand out from the crowd. With a massive 1TB of storage, you'll have ample space for all your photos, videos, and apps, ensuring you never have to compromise. Beyond its striking looks and generous capacity, it delivers the same exceptional performance, vibrant displays, and innovative foldable experience that makes the Razr Ultra such a beloved device. It's truly the pinnacle of style, power, and convenience.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 21, 2025
Hi Flyboy, Thank you for your detailed feedback! We’re thrilled to hear that you love the Moto Razr Ultra, especially the Mountain Trail color and the 1TB storage. It’s great to know that the design, performance, and foldable experience are exceeding your expectations. We appreciate you sharing your experience and hope you continue to enjoy your Razr Ultra! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com