Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Rio Red
Average customer rating
4
(229 Reviews)
Rating breakdown 229 reviews
5 Stars
127
4 Stars
36
3 Stars
25
2 Stars
14
1 Star
27
76%of customers recommend this product.
(
95 out of
125)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Rio Red
Customer Rating
1
No plastic screen for me.
on June 12, 2026
Posted by: Luvmich
from Evansville IN
Tried it for a week. Returned it promptly. In the sunlight the screen goes foggy. The screen protecter started to peel. Battery life meh! Phone case rendered the tap to pay useless. I have been using Moto's for the past 10 years. No Signature in the states and I'm jumping ship.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, June 12, 2026
Hi Luvmich, We're sorry to hear the device didn’t meet your expectations, especially after being with Motorola for so long. As we stand by our phones, we'd like this to be checked. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Great Phone. Best in class Flip phone
on June 24, 2026
Posted by: ClaptonAmerica
from Monaca, Pennsylvania
Great phone. Solid build quality. Impressed with the screen and battery life.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 28, 2026
Hi ClaptonAmerica, Thank you for the 5-star rating and for sharing your feedback! We're delighted to hear that you're enjoying your Motorola flip phone and that you're impressed with its build quality, display, and battery performance. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Motorola perfected the flip phone
on June 28, 2026
Posted by: TEJohnson
Motorola has really perfected the "flip"-style of foldable phones. 4 years ago I got the first version of the Razr re-launch. I loved the phones practicality and pocket ability but it had issues which means I went back to owning a pixel 9 months later. The two biggest issues for me were battery life and the "OK" camera.
The 2025 Razr Ultra addressed those concerns very well. The battery life is far better. I can get through a whole day of regular use and only be down to ~75 percent battery.
The camera is a vast improvement and makes getting great shots super easy. I was a Pixel owner for more than 4 years and this phone FINALLY competes with the camera experience of the Pixel phones.
Also the phone is gorgeous and truly looks and feels "premium." I always have my phones in a case for protection but this one I HAD to get a clear case cause the design of the phone is gorgeous.
Response from motorola.comBy Mitch, Motorola Customer Care, June 30, 2026
Thank you for sharing such a thoughtful review, TEJohnson. We're delighted to hear that the Moto Razr Ultra 2025 has exceeded your expectations and addressed the concerns you had with an earlier Razr model. It's wonderful to know you're enjoying the improved battery life, enhanced camera performance, premium design, and pocket-friendly form factor. We especially appreciate your kind words about the phone's appearance—it's great to hear the design inspired you to show it off with a clear case! Thank you for choosing Motorola again, and we hope you continue enjoying your Razr Ultra for years to come. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Awesome Phone!
on June 28, 2026
Posted by: Trekky61
from Wooster Ohio
Awesome phone. I like the larger screen and it feels like it is more solid. The sound is great and the camera does great!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, July 1, 2026
Hi Trekky61, thank you for sharing your wonderful feedback. We're thrilled to hear you're enjoying the larger display, solid feel, great sound quality, and camera performance. It's great to know the phone is meeting your expectations. We appreciate you choosing Motorola and hope you continue to enjoy your device. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Awesome
on July 2, 2026
Posted by: Isaiaih
from Oklahoma
Love the phone so far ! The only issues I ran into was having to manually execute software updates. But once I got to the latest one , that's no longer a problem. So far everything is great!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, July 2, 2026
Hi Isaiaih, We're glad to hear you're enjoying your phone and that everything has been working great after updating to the latest software version. We appreciate you letting us know about the initial update experience, and we're happy it has been resolved. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com