Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Rio Red
Average customer rating
4
(229 Reviews)
Rating breakdown 229 reviews
5 Stars
127
4 Stars
36
3 Stars
25
2 Stars
14
1 Star
27
76%of customers recommend this product.
(
95 out of
125)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Rio Red
Customer Rating
4
So,so.
on May 19, 2026
Posted by: My razor
Best features are format, size and battery life. With/medium use battery duration is very good. The bad includes app reliability and reliability. Comparing the Razr regarding functionality the Google Pixel is much better. Unfortunately the Pixel size and weight is terrible. At a lower price the Razr is OK.
Response from motorola.comBy Mitch, Motorola Customer Care, May 21, 2026
Thank you for sharing your detailed feedback! We’re glad to hear you’re enjoying the design, size, and strong battery life, especially with medium daily use. We also appreciate your honest comments regarding app reliability and overall performance comparison with other devices. Feedback like yours is valuable as it helps us understand where improvements can be made while continuing to offer good value. Thank you for choosing Motorola! If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Good but with built in obsolescence due to battery
on May 20, 2026
Posted by: RHrh
Like the phone. Smaller pocket size. Less bloatware. Major dislike is battery size and Motorola's inability to replace worn battery. It's a built in obsolescence.
Response from motorola.comBy Mitch, Motorola Customer Care, May 26, 2026
Hi RHrh, Thank you for taking the time to share your feedback. We’re glad to hear you like the phone’s compact size and streamlined software experience. We’re sorry to hear about your concerns regarding battery performance. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Amazing phone
on May 20, 2026
Posted by: Photobiker
from Arlington WA
This phone is excellent with great battery. Amazing cameras. Very pocketable. Fun, light, easy to use.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 21, 2026
Hi Photobiker, Thank you for sharing your feedback! We’re delighted to hear you’re enjoying the excellent battery life, camera performance, and the compact, lightweight design. It’s great to know the phone has been fun and easy to use in everyday life. We truly appreciate your support and thank you for choosing Motorola! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
I always buy the base and Plus or ultra editions
on May 24, 2026
Posted by: Robert in NYC
from New York
I've been a Motorola razor flip owner since the 2023 editions I had both of those I also bought the 2024 editions and now I own the 2025 editions I plan on buying the 2026 editions because the phones have proven to be at least for me adorable the battery lasts a long time economical affordable and overall enjoyable. Robert in New York.
Response from motorola.comBy Mitch, Motorola Customer Care, May 25, 2026
Hi Robert, Thank you for your continued loyalty and for being part of the Motorola family across multiple generations of Razr devices. We’re delighted to hear you’ve consistently chosen the base, Plus, and Ultra models and have upgraded year after year since 2023. It’s especially rewarding to know the devices have met your expectations in terms of battery life, value, and overall everyday enjoyment. Your long-term support and feedback are greatly appreciated, and we’ll be sure to share your positive experience with the wider team. We look forward to continuing to bring you devices that you find reliable, practical, and enjoyable in the years ahead. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
1
USB 2.0 only be aware
on May 25, 2026
Posted by: Tadam
Type-C port (USB 2.0) bad 😞 for this price this old-fashioned solution. I am disappointed 😔
Response from motorola.comBy Mitch, Motorola Customer Care, May 26, 2026
Hi Tadam, We’re sorry to hear about your disappointment with the device. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
4
Fun phone
on May 26, 2026
Posted by: Reeseand
I've not had this phone for long, but I absolutely love it. The second screen is so nice for quickly checking notifications. So far no screen issues. It seems sturdy and well made. I don't understand why it has the weird "premium" patch on the back, but I use a cover so it doesn't matter. The only thing I truly hate is the amount of Motorola bloatware. If it isn't integral to the phone, I should be able to remove it.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 27, 2026
Hi Reeseand, Thank you for your detailed feedback! We’re glad to hear you’re enjoying the phone, especially the convenience of the external display and the overall build quality. We also appreciate your sharing your thoughts on preinstalled apps. Feedback like this is valuable and will be passed along to the team for review. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Love this flip phone
on June 6, 2026
Posted by: Anonymous
I upgraded from the 2023 motorola razr plus to the 2025 motorola razr ultra. I was hesitant to do this because I really enjoyed the 2023 razr plus but I am happy that I made the switch. With the enhances and improvements, I very much enjoy the 2025 razr ultra.
Response from motorola.comBy Mitch, Motorola Customer Care, June 9, 2026
Hi David, Thank you for sharing your experience. We’re glad to hear the transition from the Moto Razr+ 2023 to the Moto Razr Ultra has been a positive one for you. It’s great to know the improvements and enhancements are making a noticeable difference in your day-to-day use. We appreciate your continued support and hope you keep enjoying everything your new device has to offer. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
on June 6, 2026
Posted by: Dennis_W
So many features. THE best phone I've ever owned!
Response from motorola.comBy Mitch, Motorola Customer Care, June 9, 2026
Hi Dennis_W, Thank you for sharing your feedback. We’re glad to hear you’re enjoying the wide range of features and that your new device stands out as the best you’ve owned so far. We appreciate your support and hope you continue to discover even more ways your phone can fit into your daily routine. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com