Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Rio Red
Average customer rating
4
(229 Reviews)
Rating breakdown 229 reviews
5 Stars
127
4 Stars
36
3 Stars
25
2 Stars
14
1 Star
27
76%of customers recommend this product.
(
95 out of
125)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Rio Red
Customer Rating
1
Fragile
on May 15, 2026
Posted by: Kilah
from Texas
It always feels fragile when you open or close it, you can get your own screen protectors, can't replace it without spending a lot, actual screen is fragile and it's almost half the full price to fix screen.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, May 18, 2026
Thank you for sharing your feedback, Kilah. We’re sorry to hear about your concerns regarding the device’s durability. The foldable design is built with precision engineering to provide a smooth open-and-close experience, but like all modern foldable displays, it does require careful handling due to the flexible screen technology. We understand your concern about repair costs, and we know how important it is for customers to feel confident in long-term ownership. Your comments are valuable and will be shared with the appropriate team for consideration in future improvements.
Written by a customer while visiting motorola.com
Customer Rating
5
Snappy, responsive, and useful
on June 28, 2026
Posted by: Carl in Murrieta
I had a G100 prior to this phone. I still use the G100 for gaming, but use the Razr for work and everything else. The RAZR handles the games well, but I am trying to separate functions. The RAZR seems faster in most every app vs. the older G100. The fold function is nice and smooth. It open smoothly and I haven't had an issue (yet). The outer screen is awesome. I love that I can pick and choose what apps I want to use on the outside screen. Battery life is solid as well. I get hundreds of emails a day the RAZR easily handles my usage. The OS is newer/current so I am back into the occasional reboot cycle again, but it doesn't impact too much. I have barely started using all the bells and whistles as there are so many built in now.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 28, 2026
Hi Carl, Thank you for the detailed 5-star review and for sharing your experience with both devices. We’re glad to hear the Razr has become your primary phone for work and daily use, and that you’re enjoying its speed, smooth folding mechanism, and the flexibility of the external display. It’s great to know it’s handling your high email volume and multitasking needs well. We also appreciate your feedback regarding the occasional restarts after updates, as well as your overall impressions of the newer software experience. Insights like yours are valuable and will be shared with our product team as we continue refining performance and usability. Thank you for choosing Motorola and for taking the time to share such a thoughtful review. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
I love my new Razr Ultra 2025
on June 5, 2025
Posted by: rjwjr
This is my 4th Moto Razr (I've had every generation since they were first introduced) and this one is the best. They really got it right this time. It is finally a flagship level device.
Response from motorola.comBy Carlos, Motorola Customer Care, June 6, 2025
Thank you so much for your loyalty, it truly means a lot to us that you’ve been with the Moto Razr journey from the very beginning!
Hearing that the latest Razr is your favorite and that it finally feels like the flagship device you’ve been waiting for is exactly the kind of feedback we strive for. The improvements in performance, design, durability, and overall user experience were all made with users like you in mind. Those who have supported Razr through every generation. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Hearing that the latest Razr is your favorite and that it finally feels like the flagship device you’ve been waiting for is exactly the kind of feedback we strive for. The improvements in performance, design, durability, and overall user experience were all made with users like you in mind. Those who have supported Razr through every generation. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone and alot if my friends are envious.
on June 6, 2025
Posted by: Dannyc01
I got the RAZR three weeks ago and it it doing everything I bought it for.
Response from motorola.comBy Carlos, Motorola Customer Care, June 6, 2025
We're truly glad to know that your new RAZR is meeting your expectations and doing everything you purchased it for. Whether it's the design, functionality, or features that drew you to it, it's great to know it's delivering real value for you. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
3
meh
on June 9, 2025
Posted by: ZGhol
from St Louis
I ended up returning my device as the price tag didn't quite fit the features and bloatware. The AI feature is pushed too hard and to be honest, the Pixel phone has better usability. The final straw for me was it just not working well on Google Fi off wifi.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, June 9, 2025
Hi ZGhol, We’re sorry to hear that your experience with the phone didn’t meet your expectations, and we understand why you chose to return it. Your feedback about the AI features and Google Fi compatibility is valuable and helps us improve. If you ever consider giving Motorola another try or have questions about other models, we’re here to help.
Written by a customer while visiting motorola.com
Customer Rating
5
Just keeps getting better!
on June 9, 2025
Posted by: jerisc
from Centerville, MO
Just bought a razr 24+ less than a year ago, but then the NEW razr got released, and I couldn't resist! Practically the same size and of course the same functionality, I believe this one is a smidge faster than the 24+. And the storage... Unbelievable! I couldn't possibly get anywhere near using all that space! I only wish there were more options for cases, some of the older razr's have some really cute ones. I normally don't use many of the unique optional features, but am slowly warming up to it & this phone can do some amazing things! Pictures & videos have fantastic quality, the color & depth - phenomenal! Not that I'll use it, but it's also a dual sim phone.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, June 9, 2025
Hi Jerisc, Thank you so much for sharing your Razr journey with us! We love hearing from loyal Motorola fans upgrading and enjoying the latest tech. We're glad you’re discovering some of the unique features and loving the photo and video quality. Thanks again for being part of the Motorola family and enjoying the Razr evolution with us. We’re excited to keep bringing you more! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
It's great
on June 13, 2025
Posted by: Yeah me
Love love love it,....................................................!
Response from motorola.comBy Mitch, Motorola Customer Care, June 16, 2025
Thank you so much for sharing your excitement! We're thrilled that you're enjoying your phone. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
2025 Razr Ultra living up to expectations!
on June 14, 2025
Posted by: ehking99
This is the second Razr I have bought. The first being the 2023 Razr+ which I loved, but liked the look and feel of the new Razr Ultra. The Ultra is a little thicker than my last Razr, but not that much heavier. Performance and battery life are good. I have only had it a couple of weeks, but very satisfied so far. I was thinking the camera would be better, but still not Samsung level. I am still playing with it so my opinion may change with some practice. Overall very happy with the phone.
Response from motorola.comBy Mitch, Motorola Customer Care, June 16, 2025
Thank you for taking the time to share your detailed feedback, Ehking99. We’re thrilled to hear that you’re enjoying your new phone and that it’s living up to your expectations so far. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com