Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Rio Red
Average customer rating
4
(229 Reviews)
Rating breakdown 229 reviews
5 Stars
127
4 Stars
36
3 Stars
25
2 Stars
14
1 Star
27
76%of customers recommend this product.
(
95 out of
125)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Rio Red
Customer Rating
3
So so
on August 20, 2025
Posted by: average joe
It was this or the Samsung. The Razr won because of better features. What i don't like: I hate that I have to wake the phone to see if I have notifications. The UI is clunky when trying to use the phone and the customization is lacking. What I like: Way more features than I'll ever use. The cameras and video capture are over the top for functionality. That is IF I cared - I don't. Bottom line, too many frivolous bells and whistles for this old fart. If I could have found a smaller smart phone I would have purchased it.
Response from motorola.comBy Carlos, Motorola Customer Care, August 22, 2025
Hi Average Joe, Thanks for sharing your honest thoughts. We’re glad you chose the Razr and appreciate your feedback on the features and UI. We understand that sometimes the extra options can feel overwhelming, especially if you prefer a simpler experience.
Your comments about notification visibility and customization are important, and we’ll share them with our product team as we continue to improve. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Your comments about notification visibility and customization are important, and we’ll share them with our product team as we continue to improve. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
5
Love the colors!
on September 19, 2025
Posted by: Shannonga
from USA
I love the red leather color! High quality build and takes great pics!!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 21, 2025
Thank you for your feedback, Shannonga. We’re glad to hear that you love the red leather color, the high-quality build, and the camera performance of your Motorola device. We appreciate you sharing your experience! If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
2
:-(
on February 23, 2026
Posted by: I don't have a nickname
I am not happy very poor quality screen it's like you just started out in the business and everybody else is ahead of you :-)
Response from motorola.comBy Mitch, Motorola Customer Care, February 24, 2026
We’re sorry to hear that you’re not satisfied with your phone. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
2
Features
on May 10, 2026
Posted by: Samue
from Time
Features not worth it 👎 same old same old.Phone to small - 🦐.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, May 12, 2026
Hi Samue, Thank you for sharing your feedback. We’re sorry to hear the device didn’t meet your expectations regarding features and size.
We appreciate you taking the time to let us know your thoughts, as this kind of feedback helps us improve future products. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
We appreciate you taking the time to let us know your thoughts, as this kind of feedback helps us improve future products. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone
on May 13, 2026
Posted by: Chet2766
Razr Ultra is proving to be much more intuitive than my Samsung Galaxy Flip 7, finger read seamless, outer display so much more, practically every app that I don't even need to open my phone. Very Happy
Response from motorola.comBy Mitch, Motorola Customer Care, May 14, 2026
Hi Chet2766, Thank you for sharing your feedback. We’re glad to hear that you’re enjoying the Razr Ultra and that its intuitive experience, seamless fingerprint recognition, and expanded outer display are making everyday use more convenient for you. It’s great to know the device is meeting your expectations and reducing the need to open the phone as often. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
The phone meets my high expectations.
on March 3, 2026
Posted by: Bob28
from Charlotte, NC
Received the phone two weeks ago. Overall, the phone meets my expectations, and I had high expectations! Used to have other Flip and Fold phones (not from Motorola), and this one feels superior.
Motorola, please do better with the trade-in credits. Your competition is processing them much faster. Waiting a month for a trade-in credit can steer me back to your competition, which has a processing time of around a week.
Motorola, please do better with the trade-in credits. Your competition is processing them much faster. Waiting a month for a trade-in credit can steer me back to your competition, which has a processing time of around a week.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, March 3, 2026
Thank you for sharing your feedback, Bob28. We’re delighted to hear that the phone has met your high expectations and that you feel it performs superiorly compared with other flip and fold devices you’ve used.
We also appreciate your input regarding trade-in credits. We understand that timely processing is important, and we are actively passing feedback like yours to our teams for consideration. While we can’t guarantee immediate changes, your comments help us improve the overall customer experience. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
We also appreciate your input regarding trade-in credits. We understand that timely processing is important, and we are actively passing feedback like yours to our teams for consideration. While we can’t guarantee immediate changes, your comments help us improve the overall customer experience. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
3
Excellent, but it must be used with care.
on April 27, 2026
Posted by: Alfred
from Texas
I bought the phone 5 months ago and both screens have already stopped working. The phone is amazing but it has to be handled very carefully.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, April 30, 2026
Hi Alfred, We’re sorry to hear about the display concerns after only a few months of use. We understand how disappointing this must be, especially since you were otherwise enjoying the device. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance.
Written by a customer while visiting motorola.com
Customer Rating
4
Great phone but only supports USB 2.0
on May 3, 2026
Posted by: notips
Generally, quite happy with this phone, except it only supports USB2.0. I'm not sure why this flagship phone does not support USB 3.1 or higher.
Response from motorola.comBy Mitch, Motorola Customer Care, May 6, 2026
Hi Notips, Thank you for sharing your detailed feedback. We’re glad to hear you’re happy with the phone overall, and we understand your concern regarding the USB 2.0 support. Your input is valuable, and we’ll be sure to pass this along to our team for consideration in future improvements. If you ever need help, give us a holler or reach out to our official Moto Razr Ultra community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com