Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Rio Red
Average customer rating
4
(229 Reviews)
Rating breakdown 229 reviews
5 Stars
127
4 Stars
36
3 Stars
25
2 Stars
14
1 Star
27
76%of customers recommend this product.
(
95 out of
125)
Customer Reviews for Motorola - Refurbished Excellent - razr ultra 2025 512GB (Unlocked) - PANTONE Rio Red
Customer Rating
5
Improved quality
on October 1, 2025
Posted by: Uptonman
I’ve had the razor ultra for about a month now - switched over from iPhone 14 Pro Max - and so far have been enjoying the small form factor and very crisp screen. I had the razr several years ago as well and this model has improved the hinge mechanism - it feels much more solid and premium.
Phone aside I’m also enjoying the increased customization of Android and surprisingly find I like Android auto much more than Apple CarPlay.
The phone charges extremely fast although the battery is not very long-lasting. I’d say with average settings engaged it will last most people a day before having to charge.
The one thing I do miss quite a bit is AirPlay - not having it has reduced my wireless speaker options around the house.
Overall - very glad I bought the razr ultra - my guess is it’s not for everyone but many will love it.
Phone aside I’m also enjoying the increased customization of Android and surprisingly find I like Android auto much more than Apple CarPlay.
The phone charges extremely fast although the battery is not very long-lasting. I’d say with average settings engaged it will last most people a day before having to charge.
The one thing I do miss quite a bit is AirPlay - not having it has reduced my wireless speaker options around the house.
Overall - very glad I bought the razr ultra - my guess is it’s not for everyone but many will love it.
Response from motorola.comBy Mitch, Motorola Customer Care, October 1, 2025
Hi Uptonman, Thank you for sharing such a detailed review! We’re glad to hear that you’re enjoying the Razr Ultra’s compact form factor, crisp display, improved hinge, and fast charging. It’s great to know that Android’s customization and Android Auto have enhanced your experience. We understand your feedback regarding battery life and AirPlay, and we appreciate you sharing your thoughts. We’re happy to hear that, overall, you’re very satisfied with your purchase and hope you continue to enjoy your Razr Ultra. If you ever need help, give us a holler or reach out to our official Moto Razr Ultra community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Great flagship phone still and Android 15 Os.
on February 25, 2026
Posted by: Leperoni
from Fort Lauderdale, Florida
The phone performance is great, desing is slick and very convenient to have in any pocket. When main screen is open, it has a big colorful screen with great quality imagen. The camera isn't so great as other competitors and it is the reasons I give 4 stars, also software updates are running behind, other flagship phones running Android 16 for months and Motorola still running Android 15 version.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, February 25, 2026
Thank you for sharing such a detailed and balanced review, Leperoni.
We’re glad to hear you’re enjoying the performance, sleek design, pocket-friendly size, and the large, colorful main display. It’s great to know the phone still feels like a strong flagship experience for everyday use.
We also appreciate your honest feedback about the camera and software update timing. Your comments are valuable to us, and they help our teams continue improving both hardware and software support. If you ever need help, give us a holler or reach out to our official Moto Razr Ultra community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
We’re glad to hear you’re enjoying the performance, sleek design, pocket-friendly size, and the large, colorful main display. It’s great to know the phone still feels like a strong flagship experience for everyday use.
We also appreciate your honest feedback about the camera and software update timing. Your comments are valuable to us, and they help our teams continue improving both hardware and software support. If you ever need help, give us a holler or reach out to our official Moto Razr Ultra community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Best phone I have ever owned
on April 9, 2026
Posted by: Link54
It is the most fantastic phone ever. A clamshell phone is so clearly the way to go and with the Great RAM and processor speed and cameras there is simply nothing more that could be asked for. The ability to do everything on the front screen makes it a lot more interesting than other phones as well
Response from motorola.comBy Mitch, Motorola Customer Care, April 9, 2026
Thank you so much for sharing such fantastic feedback, Link54. We’re delighted to hear that this is the phone you have ever owned. It’s wonderful to know that you’re enjoying the clamshell design, strong RAM and processor performance, excellent cameras, and especially the convenience of being able to do so much from the front screen. We’re glad these features are making the experience stand out and feel even more exciting compared with other phones. Your kind words truly mean a lot to us. Thank you for choosing Motorola and for taking the time to share your experience! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Love my 2025 Utlra
on May 24, 2026
Posted by: Revnic214
from Capac, MI
I was cautious moving back to Android from apple. I borrowed a friends Samsung Flip 6 for a little while, but couldn't stand all the bloat-ware from Samsung/Microsoft so I went back to Apple for a bit longer. The price couldn't be beat on a promotion for the 2025 Ultra with the free upgrade to 1tb!
I'm so happy I did! It took a little time to get used to some non apple things but now that I have the hang of it, I'm extremely happy.
The battery is fantastic. The charge time is amazing when needed. The sound quality is great when talking on the phone but could be a little better when watching a video or listening to music, far from bad though.
The screen could be a little brighter when outside, but pretty good anyways.
I love how nicely it folds and stuffs into my pocket!
I paired it up with a new moto watch and it's great! I'm cautious about giving up my iPad, but Motorola has done a great job pulling me over so far... So who knows!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 24, 2026
Thank you for sharing such a detailed experience, Revnic214. We’re glad to hear your transition back to Android has been a positive one and that you’re enjoying the battery life, fast charging, foldable design, and overall performance of your Motorola device. It’s also great to know it’s pairing well with your Moto watch. We appreciate your honest feedback on areas like outdoor brightness and audio, as insights like these help us continue improving future experiences. Thank you for choosing Motorola and for being part of the community! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
2
STAY AWAY FROM MOTOROLA PHONES - NO SUPPORT
on June 30, 2026
Posted by: BK_K
from San Jose California
The first thing I want to let you know s that Support for this phone from Motorola is VERY POOR. I have this phone now for 5 months and have been have had nothing but issues. From software issues to hardware issues and now the bluetooth device does not work. I have spent 11 days on the phone with Motorola and each time over 30-45 mins and they will try to transfer me to another group and the call will be disconnected. Today alone, I have called 4 times. They are nice on the phone but the call is disconnected. Needless to say, I have a new phone with bad hardware and software. TMobile refused to replace it because they want Motorola to do it. I have spent more than 10 hours on the phone in several days and no solution. . .Not even anyone to say anything. My Advice to you: STAY AWAY FROM THIS PHONE OR ANY MOTOROLA PHONE because if you have a problem with it, you star stuck. Buy a SAMSUNG OR IPHONE. They have a store location where you can go to take your phone if you have any issues.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, July 1, 2026
Hi BK_K, Thank you for taking the time to share this. We're sorry for the frustration you’ve experienced with repeated support contacts and the difficulty getting a stable resolution. As we stand by our phones, we'd like to know more details. We have sent you an email. Please reply to it for further assistance. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
4
Great battery life
on August 17, 2025
Posted by: Meena
I have had my ultra for just over a week, so far I'm loving it! So much more to discover
Response from motorola.comBy Mitch, Motorola Customer Care, August 17, 2025
Hi Meena, We’re glad to hear you’re enjoying the great battery life and discovering more to love about your Moto Razr Ultra. We hope it continues to impress as you explore all its features. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com
Customer Rating
4
The flip is back!
on September 9, 2025
Posted by: preout
from Kansas City, MO
I love having a flip phone again, it's like having a small phone that i can expand into a regular sized one. Love using apps on the front screen. My only detractor is that the cameras could be better, I really miss having a telephoto lens from my Pixel Pro.
Response from motorola.comBy Carlos, Motorola Customer Care, September 10, 2025
Hi preout, We're glad to hear you're loving the flip design and front screen experience on the Razr Ultra! We appreciate your feedback on the camera and understand how a telephoto lens can make a difference, especially coming from a Pixel Pro. You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en
Written by a customer while visiting motorola.com
Customer Rating
5
Amazing Phone
on September 10, 2025
Posted by: DanX
from NY
When Android flip phones first came out I tried but it was slower than a traditional Android phone.
The Motorla Razr Ultra 2025 is a game changer. It has more RAM, faster CPU, faster storage and much faster charging than any other phone I have had.
The Motorla Razr Ultra 2025 is a game changer. It has more RAM, faster CPU, faster storage and much faster charging than any other phone I have had.
The form factor is amazing it folds small but unfolding it has a bigger screen than most.
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 10, 2025
Hi DanX, Thanks for sharing your experience with the Motorola Razr Ultra 2025! It’s great to hear that the improved specs and form factor are making such a positive difference for you. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en.
Written by a customer while visiting motorola.com